We’re All Performance Consultants


Jack phillips
Chairman, ROI Institute, Inc.
Webinar Details
  • Date and Time
    Thu, Jul 18, 2019 at 9AM Pacific / 12PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
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Wherever we are in the learning and talent development space, we are now performance consultants, with or without the performance consultant label. In the upfront analysis when deciding to implement a program, performance consulting is needed to connect the program with clear business measures, ensure it is the proper solution, and create expectations for success by setting objectives through the impact level.
During the program’s implementation performance consulting is used to ensure that the participants not only have learned, but that they actually perform on the job, and have a corresponding impact in their work. All types of activities are used to transfer learning into performance.
On the follow-up, we use performance consulting to make the results credible. When there is impact, we have to sort out the effects of the program on impact. And, if an ROI calculation is desired, we have to convert the data to money, capture the costs, and calculate ROI. This is very critical performance consulting.
This session explores how performance consulting has permeated the learning and talent development field and defines specific roles, particularly in the three major phases in the learning and talent development cycle mentioned above.
After attending the session participants should be able to:
  1. Trace how the performance consulting role has entered the learning and talent development cycle.
  2. Describe the performance consultant’s role in the beginning of the learning and talent development cycle.
  3. Explain how performance consulting can help the program deliver results.
  4. Use performance consulting to show the impact and ROI of learning and talent development.

About Jack Phillips, Ph.D.

Former L&D manager, HR executive and bank president, Dr. Jack J. Phillips is chairman of the ROI Institute. World-renowned expert on accountability, measurement, and analytics and the author of more than 75 books, Phillips conducts workshops and presents at conferences throughout the world. Phillips has received several awards for his books and work. The Association for Talent Development gave him its highest award, Distinguished Contribution to Workplace Learning and Development for his work on ROI. The International Society for Performance Improvement, with whom Jack served as president in 2012-2013, presented Jack with its highest award, the Thomas F. Gilbert Award, for his contribution to human performance technology with the ROI Methodology. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune magazine. He has been interviewed by several television programs, including CNN. Phillips can be reached at jack@roiinstitute.net.