We Are All Performance Consultants


Jack phillips
Chairman, ROI Institute
Webinar Recording Details
  • Date and Time
    Thu, Jul 18, 2019 at 9AM Pacific / 12PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.


Wherever we are in the learning and talent development space, we are performance consultants, with or without the “performance consultant” label. This session explores how performance consulting has been integrated into the learning and talent development field. It will also define specific roles, particularly in the four major phases of the learning and talent development cycle.
During the initial analysis phase, when evaluating to implement a program, performance consulting is needed to connect the program with clear business measures, ensure it is the proper solution, and create expectations for success by setting objectives through the impact level.
Performance consulting is used during the second phase, program implementation, to ensure that the participants have not only learned the material but that they use what they have learned on their job and deliver a corresponding impact in performance.
Performance consulting is used during the third phase to ensure credible results. If the performance consulting produced impact, the effects of the program need to be isolated. Additionally, if an ROI calculation is desired, data is converted to money, costs are captured, and ROI is calculated. This phase, including the ROI calculation, is a critical component of performance consulting.
The final phase includes communicating results to key stakeholders and using Black Box Thinking to optimize the results, leading to increased funding.
By adhering to this process, no matter what role you play in the learning and talent development space, you will be equipped to drive organizational growth and increase your program’s success.
After attending the session participants should be able to:
  1. Identify how performance consulting has entered the learning and talent development cycle.
  2. Describe the performance consultant’s role in the learning and talent development cycle.
  3. Explain how performance consulting can help the program deliver results.
  4. Use performance consulting to show the impact and ROI of learning and talent development.

About Jack Phillips, Ph.D.

Dr. Jack J. Phillips, a world-renowned expert on accountability, measurement, and evaluation, is chairman of ROI Institute, Inc. Phillips provides consulting services for Fortune 500 companies and major global organizations. The author or editor of more than 100 books, he conducts workshops and presents at conferences throughout the world.

Phillips has received several awards for his books and work. On three occasions, Meeting News named him one of the 25 Most Powerful People in the Meetings and Events Industry, based on his work on ROI. The Society for Human Resource Management presented him an award for one of his books and honored a Phillips ROI study with its highest award for creativity. The American Society for Training and Development gave him its highest award, Distinguished Contribution to Workplace Learning and Development for his work on ROI. The International Society for Performance Improvement presented Jack with its highest award, the Thomas F. Gilbert Award, for his contribution to human performance technology. In 2019, Jack, along with his wife Patti P. Phillips, received the Distinguished Contributor Award by the Center for Talent Reporting for their contribution to the measurement and management of human capital. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune magazine. He has been interviewed by several television programs, including CNN. Phillips served as President of the International Society for Performance Improvement in 2012-2013.

Jack regularly consults with clients in manufacturing, service, and government organizations in 70 countries in North and South America, Europe, Africa, Australia, and Asia.


Rec image



Panel newest members
Digital Sponsors