We Are All Performance Consultants

Speaker

Jack phillips headshot
Chairman, ROI Institute
Webinar Recording Details
  • Category
  • Date and Time
    Thu, Jul 18, 2019 at 9AM Pacific / 12PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.

Handouts


Description

Wherever we are in the learning and talent development space, we are performance consultants, with or without the “performance consultant” label. This session explores how performance consulting has been integrated into the learning and talent development field. It will also define specific roles, particularly in the four major phases of the learning and talent development cycle.
 
During the initial analysis phase, when evaluating to implement a program, performance consulting is needed to connect the program with clear business measures, ensure it is the proper solution, and create expectations for success by setting objectives through the impact level.
 
Performance consulting is used during the second phase, program implementation, to ensure that the participants have not only learned the material but that they use what they have learned on their job and deliver a corresponding impact in performance.
 
Performance consulting is used during the third phase to ensure credible results. If the performance consulting produced impact, the effects of the program need to be isolated. Additionally, if an ROI calculation is desired, data is converted to money, costs are captured, and ROI is calculated. This phase, including the ROI calculation, is a critical component of performance consulting.
 
The final phase includes communicating results to key stakeholders and using Black Box Thinking to optimize the results, leading to increased funding.
 
By adhering to this process, no matter what role you play in the learning and talent development space, you will be equipped to drive organizational growth and increase your program’s success.
 
Objectives
 
After attending the session participants should be able to:
  1. Identify how performance consulting has entered the learning and talent development cycle.
  2. Describe the performance consultant’s role in the learning and talent development cycle.
  3. Explain how performance consulting can help the program deliver results.
  4. Use performance consulting to show the impact and ROI of learning and talent development.

About Jack Phillips, Ph.D.

Jack J. Phillips, Ph.D., chairman of ROI Institute, Inc., is a world-renowned expert on accountability, measurement, and evaluation. Phillips provides consulting services for Fortune 500 companies and major global organizations. The author or editor of more than 100 books, he conducts workshops and presents at conferences globally. He has conducted hundreds of evaluation studies and helped thousands of professionals demonstrate the impact and ROI of their work.




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