ROI: What Caused It? Isolating the Effects of Your Programs
Date and TimeThu, Aug 09, 2018 at 9AM Pacific / 12PM Eastern
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It is not an unfair question for senior executives to ask. Our ability to isolate the effects of talent development programs positions us so that we can answer this important question in a credible and reliable way. Our inability to answer this question, opens the door to let others answer it for us. Isolating the effects of the program is not about isolating talent development initiatives from other activities going on in the organization. Far from it.
In fact, by isolating the effects of your program, you’re positioning yourself as a better business partner because you can credibly explain how you know the investments in talent development initiatives are driving results; and you can help your business partners better allocate resources to the different programs, projects, and activities in which they are investing.
During this session, you will learn four techniques to isolate the effects of talent development programs. Case studies will demonstrate each technique.
Participants will calculate the improvement in business measures as described in the case studies. Don’t forget to bring a calculator.
Application on the Job: Upon completion of this session participants will be able to:
- Describe the importance of isolating the effects of the program
- Apply four techniques to isolate the effects of your program
- Determine when to use each of the four techniques covered in this session
About Patti Phillips, Ph.D.
Patti P. Phillips, Ph.D. is CEO of ROI Institute, Inc., the leader in measurement, evaluation, and the use of ROI in learning and development. She works with organizations in more than 60 countries around the world. Patti serves on the board of Center for Talent Reporting and is an ATD CPLP Certification Institute Fellow. She also serves on the faculty of the UN System Staff College in Turin, Italy, and The University of Southern Mississippi’s Ph.D. in Human Capital Development program, where she helps human resources and learning practitioners develop capability in measurement, evaluation, and human capital analytics. Her work has been featured on CNBC, EuroNews, and in over a dozen business journals.
Patti’s most recent books include The Business Case for Learning: Using Design Thinking to Deliver Results and Increase the Investment in Talent Development (HRDQ/ATD, 2017) and The Bottomline on ROI 3rd edition (HRDQ, 2017).
About Jack Phillips, Ph.D.