PowerPoint is Not the Same as Training: Engaging Learners Through Contextual Online Practice

Speaker

Howe paul4
Strategic Relationship Manager and Senior Instructional Designer, Allen Interactions
Webinar Recording Details
  • Category
  • Date and Time
    Wed, Apr 25, 2018 at 9AM Pacific / 12PM Eastern
  • Duration
    1 hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.

Description

It’s a call center conundrum… Creating the right training is critical to driving down training/operational costs associated with massive turnover in many industries, and especially call centers. This high turnover workforce needs training that’s effective and easy to roll out. 

In this webinar you will learn:
  • How to create engaging training so your learners can onboard quickly
  • How to utilize a blended solution to include scenarios and/or game based online simulations
  • Ways in which context driven training can increase employee morale, decrease training time and increase customer satisfaction

By implementing these solutions, you can cut your training time up to 50% and your customer service representatives will leave onboarding excited and confident with their ability to perform resulting in reduced attrition.

About Paul Howe

Paul recently returned to Allen Interactions after a 1 ½ year hiatus helping the Call Center industry adopt online role-simulation for new hire training. While at Allen Interactions. Paul was instrumental in growing the internationally recognized e-Learning firm Allen Interactions for 24 prior years.  Paul held many roles as the company grew including Developer, Instructional Designer, Operations Executive, Sales, and VP of Sales.  He currently is a Strategic Relationship Manager and Senior Instructional Designer.  He has worked with over 500 clients during his career designing and developing blended learning solutions and has spoken at industry conferences on topics such gamification, micro-learning, online call center role-play, Agile process, instructional design, and authoring tools and languages.
 
In this webinar, Paul will be leveraging his many years in the learning space working with Call Centers to improve how they deliver training which is increasingly critical given the pains caused by attrition.

Recording

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Handouts

Handouts

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