Paul recently returned to Allen Interactions after a 1 ½ year hiatus helping the Call Center industry adopt online role-simulation for new hire training. While at Allen Interactions. Paul was instrumental in growing the internationally recognized e-Learning firm Allen Interactions for 24 prior years.  Paul held many roles as the company grew including Developer, Instructional Designer, Operations Executive, Sales, and VP of Sales.  He currently is a Strategic Relationship Manager and Senior Instructional Designer.  He has worked with over 500 clients during his career designing and developing blended learning solutions and has spoken at industry conferences on topics such gamification, micro-learning, online call center role-play, Agile process, instructional design, and authoring tools and languages.
 
In this webinar, Paul will be leveraging his many years in the learning space working with Call Centers to improve how they deliver training which is increasingly critical given the pains caused by attrition.