The learning landscape continues to evolve. In the 1990’s computer based training changed the traditional delivery model. Ever since, technology has pushed learning and development groups to develop and deliver materials in new and different ways. Recent technology changes have created a generation of digital natives who are impatient, networked and self-guided. As a result, formal learning is giving way to informal learning as a method of choice. The needs of learners and the content to fill learning needs is ever in flux making it difficult for learning leaders to throw a metaphorical dart and land on one set of content or one approach that will meet the needs of learners. It is still harder to measure the learning that occurs and determine whether it is helping the organization achieve business goals.

The purpose of this webinar is twofold. First we will examine research that explains the pervasive changes occurring in the learning landscape driven primarily by new technology. Second we will share a framework for evaluating informal learning that focuses on defining content, determining the right time to measure learning and using the right tool for each learning type.

John is a Managing Consultant with the Metrics That Matter team at Gartner and serves clients by helping them develop measurement strategies and determine the impact of training programs.  In February 2014, CEB purchased KnowledgeAdvisors where John was the Director of Research. In 2017 Gartner purchased CEB. Prior to joining KnowledgeAdvisors in March 2010, John led training evaluation teams at KPMG, PricewaterhouseCoopers and Arthur Andersen for 12 years.  Recently, he co-authored a book with his colleagues titled, Learning Analytics: Measurement Innovations to Improve Employee Development.  In 2014 he co-authored a book with Jac Fitz-enz entitled Predictive Analytics for Human Resources. He lives in Franklin, TN with his wife and three children.