A training management system is an extremely versatile piece of a software. From running events and handling driver offences to providing a platform to manage exams and stay on top of employee compliance. This 10 part series looks at the varied ways a course management system can be utilised. The first in the series focuses on how Musgrave use a system to support 55,000 employees' Learning & Development across Europe. 

When exploring a new topic or looking to make a new purchase, research is key. That is why we have just added a dedicated, easy to browse area where all of our resources can be found! The aim of the Resource Centre is to facilitate individuals looking to further their knowledge in the field of training management and also to support the process of researching, selecting and purchasing an automated system.   

Being a training provider, it can be easy to expect customers to come to you when they have a requirement. But it is crucial to understand that there are probably many other providers that offer exactly what you do. However if you do happen to be the only one in a 500 mile radius, do consumers know what it is that you provide and see you as a trusted, knowledgeable supplier?  

As a software house, we feel that our levels of customer service and support really do set us apart from the crowd. Software suppliers are sometimes seen as too machinelike and as not having enough of a human touch. Therefore, we are pleased to announce that this month (September 2015) we gained the Customer Service Excellence (CSE) Award. 

It can get frustrating constantly being asked to take part in surveys. This week alone, I have been offered a card or a code by two retailers to provide feedback. However, as a Marketer I am fully aware of how important it is to gather information and the value that it can add for the consumer. 

Purchasing software to run your business is no easy feat and not one to be taken on lightly. Choosing an automated solution that affects every part of your business requires a clear understanding of your requirements, in-depth research of your options and commitment to the purchasing process. This blog offers some key areas to explore when comparing training management software and learning management systems.

Today marks the last day of National Customer Service Week (#NCSW). I thought that this made it the ideal opportunity to question whether customer service really is a key driver when purchasing software and to gain some feedback from individuals who have invested in software systems.  

The process of introducing a new software system or way of working can be challenging and often met with opposition. That is why it’s important to ensure that all departments as well as individuals within an organisation are satisfied, even thrilled, by the selection. This series looks at different priorities within key departments with this blog focusing on the HR department.

Did you know that this week (19th - 25th October) is Get Safe Online Week which aims to highlight the importance of protecting your personal information online.  With the number of businesses opting for online booking and web integration as part of their course management system it’s really important to us that everyone is aware of eCommerce best practice and the simple things that can help protect identities online.    

When booking a holiday or ordering a new pair of shoes, where is the first place you would look? A large proportion of us would answer online. Even food shopping has moved on to the web! So why should training and education be any different? Online course booking allows potential customers to search for and register on to training quickly and hassle free.