Leadership is not about making all the decisions, as most business leaders know (or come to learn quite quickly) in running organizations and competing in the shifting sands of today's economy.

The yin-yang relationship between an engaged organization and an impeccable level of customer service just might be the new purpose of an organization. Agree? Dan's Related Posts:Corporate Culture in a Venn DiagramMy PurposeWhat Should The Title Of My Next Book Be?Kudos Jacques Godin, an Engaged Air Canada EmployeeThree Types of Workplace Mindsets

Warren Buffett made some news recently with an essay in Fortune magazine about women in leadership, writing that America is using only half its talent, and that women are key to our realizing country's

Today, October 14, 2014, is Ada Lovelace Day - an international celebration of the achievements of women in science, technology, engineering and maths (STEM). Ada was the world’s first female computer programmer - a true icon and pioneer. Denise and I are bringing up our two girls with a focus on STEM with equal footing to writing, art, physical exercise, reading and social skills. Ours is a house where STEM is encouraged not frowned upon. When Claire -  our eldest of three children - asked me one day if she could have her own blog, given she saw ‘Daddio’ doing it on a ‘more-than-regular-basis’, the answer was rather obvious. "Yes of course dear," I replied with pride oozing out of every orifice. "Let’s pick that apple up off the ground beside the tree and see how we make it happen." Sadly, the metaphor was lost on her, but we got to work anyway. Without hesitation, and within a matter of minutes, we had secured www.clairepontefract.com and opened up a WordPress site attaching it to the new domain name. (Thank the Lord there are no other Claire Pontefract’s on the planet.) Of course, that got me thinking I should reserve www.colepontefract.com for the middle child boy and www.catepontefract.com for the third-born child, so it was a rather expensive day. Back to Claire. She was eight years old in September of 2011 and part of the reason for wanting a blog was due to starting a new school, in a new city. She wanted a means to communicate her feelings, thoughts and ideas about such a transition. Her first post is more of an introduction, "new school. new community." but you get the picture. I’ve always said, "behaviour before tool, and form before function" … and in this case, Claire was eager to share and communicate, not to use it as a basis for fame and/or fortune. I was rather proud of her request. After all, she was only eight years old. I might have been in awe as well. Some have scoffed, and suggested we shouldn’t allow a young child to write in the open, divulging her real name, photos, etc. on the internet. That’s not the way we’re raising the children. The digital train left the station long ago, and our approach as parents and educators is to raise them with sufficient knowledge, STEM skills, experience and understanding about what is right and wrong in the digital hemispheres that Al Gore created for us. (bless him) If that means instructing the girls about digital predators, "bad men" and so on, how is it different from teaching them what to do in face-to-face interactions? Is learning HTML a sin? For the record, I’ve never received an apple on Halloween with a razor blade embedded in the core, but we still check any apples that pop out of the Halloween goodie sack … out of habit from when we were children. That’s akin to letting the wee ones publicly blog, while teaching them about the good and the not-so-good of the interwebs. It should become a habit. It should become a STEM skill. Our youngest, Cate, started kindergarten as a five-year old in 2012. Drenched in tears and a quivering lip, Cate approached Denise and I one day in early November and asked if she could start her own blog, like her big sister Claire, and of course, big brother Cole. (He had started his own blog six months earlier.) The tears stemmed from the death of our cat, Polly. Like Claire, she wanted to use the blog as a vehicle to communicate, and with her first post entitled, "How Polly Died," Cate launched herself into the blogosphere rivaling only Robert Scoble. (Well, when he was actually blogging and not centralizing his blogging world to Facebook.) And no, it wasn’t a typo. She was five. There are other reasons for allowing such public prose. First of all, it’s a means to learning better grammar and spelling. Every story or blog post is vetted by one of the (still) happily married parents (thank you scrumptious red wine), and we use it as a teaching moment. Sometimes we sit around discussing topics or ideas, which is (I suppose) a form of family brain-storming. (hashtag #nerdfamily) What we’re trying to do somewhat surreptitiously is to improve the creativity processes and imagination habits of a wee mind. Secondly, no post can be published unless pre-approved by a parent. (see above) That’s where the Mommio-Daddio hierarchy kicks in. Thirdly, being in the open is where the world is heading and we’d rather the girls be leaders in "open communication" than followers. We’d rather they be STEM leaders than not. A couple of examples come to mind. Claire loves to write about what influences her, so stories about leadership and people like Simon Ibell, Terry Fox or Rosa Parks can be found on the site. She not only learns from the writing process, she may get a comment or question or two that helps to reinforce the learning. In the case of Cate, while younger than her older sister by four years, it’s still an opportunity to express feelings and opinions. Aside from the death of Polly, Cate will reflect (publicly) on issues like the environment or fallen soldiers. So, Claire - now 11 - has been writing away for over three years where there have been nearly 10,000 views and 750 non-spam comments on her 75 posts. (you know, real ones from real people) She’s chuffed at the interaction she gets, that is for certain. The younger prodigy, Cate - now 7 - has been writing for two years and has 3,200 views and 220 comments. She musters up the energy to normally write twice a month. (that’s after she is forced to cook all the meals, clean the dishes, and put out the trash … obviously) If you’re unaware of my humour, I’m kidding. I suppose you might say that by allowing (and thus teaching) the habits of blogging with the girls, we’re also instilling a sense of community, connection and of course pride when people view or comment on their writing. I wouldn’t want it any other way, and I reckon the girls are in the same boat. It’s a bit of a social science experiment - after all, anything related to parenting is a real-time experiment as there is no agreed upon blueprint - but I truly believe in the long run, this will be a good thing for them and not the opposite. Blogging — and writing in the open — is a compliment to STEM, and ultimately to Ada Lovelace. And then one day, a different Claire Pontefract reached out to me on Twitter — based in Northern England — and I breathed a large sigh of relief knowing there will only ever be one www.clairepontefract.com out there. True story. Pass the wine.   Dan's Related Posts:Our Three Young Children Blog … Here’s WhyInterlocutors of 2012 (the goats are better for it)Favourite Posts of 2013 That I Wrote & PublishedWhat I Learned From My Daughter About Decision MakingThe Write MOOC Stuff

I was intrigued by this short article on CBS Moneywatch, "What Great Coaches Do — and Leaders Sho

SAP was kind enough to interview me and produce a case study related to the Pervasive Learning model at TELUS, and its alignment to culture and employee engagement. As I state in the report, "Engagement is a multifaceted strategy. It shouldn’t be treated as a silo, as a separate line item. You can’t engage your people if you’re just yelling at them in a classroom to do better on a test. If you include learning as part of your holistic approach to your organizational culture, I think you will be in a much better spot." Christopher Koch, Editorial Director of the SAP Center for Business Insight, also wrote a post on LinkedIn touching on parts of the case study. You can download a copy of the case study by clicking here or on the graphic to the right. Dan's Related Posts:Pervasive Learning Graphic from Flat ArmyRethinking Approaches to Corporate LearningAfter Five Years In My Role We’re Hiring My Replacement. Are You Interested?Try Implementing Flexible Work Options to Increase Employee EngagementLinkedIn Skills - Useful or Useless?

I have started several conversations with colleagues over the last month on the topic of ambiguity tolerance as a competency area for organizational leaders.

O Canada My Canada   The wind blew my kind ashore, but the native maples were here long before. We are the settlers of settlements, the villagers of villages. That is what we are. Canada … a village of settlements; a nation. Lower and Upper. West and East. North and South. French and English. Indigenous and immigrant. Don’t be mistaken, for we do not settle. We do not bend. Our land is glorious and free. You cannot scare away the villagers from our home and native land. We will never settle. We will never bend. These villagers are bred and bleed to stand on guard for thee. To you from failing hands we will burn the torch brighter. For we are the villagers and the settlers of the villages and the settlements of this great land called Canada. True patriot love.   Dan's Related Posts:Kudos Jacques Godin, an Engaged Air Canada EmployeeAir Canada Isn’t Collaborating With Its EmployeesWe Are All BostonAn Infographic Depicting Learning & Collaboration in ActionTerry Fox, My Hero

Ambiguity makes many leaders uncomfortable. We rush to find a solution, trying to make everything neat and tidy. But cultivating a tolerance for ambiguity and variability is more important than ever today - and often helps leaders empower teams to find breakthrough ideas and solutions.

The very talented Frédéric Williquet sketched both my keynote and good friend Euan Semple’s from our time at HR Tech Europe … and the result is fabulous. Thanks Frédéric. Dan's Related Posts:Flat Army CSTD Keynote as ArtTerry Fox, My HeroFavourite Posts and Articles of 2013 That I ReadInternet Activities Do NOT Affect Adolescence DevelopmentGoodbye Team of Five Years