Companies can designed their training programs to fit into busy schedules and still adequately inform employees - doing so just requires the right tools and planning. The post Fitting Employee Training Into Busy Schedules appeared first on .

Getting a new employee from interviewee to fully productive member of a company takes time and money. According to Allied’s [...] The post Strategic Training Can Mitigate Onboarding Costs appeared first on .

A 2013 PwC study shows that most companies aren’t receptive to the social media feedback they are receiving - 57% of [...] The post Handling Customer Complaints on Social Media appeared first on .

Getting a new employee from interviewee to fully productive member of a company takes time and money. The post Strategic training may mitigate onboarding costs appeared first on .

Here are a few management tips for overcoming the challenges of remote leadership.  The post Teach Your Managers How to Manage Remote Employees appeared first on .

To kick off Q3, we’ve added new and updated content to our video library focusing on Customer Service. We have [...] The post New and Updated ej4 Content for July appeared first on .

You've probably heard buzzwords like "bullying" and "harassment," but do you know what these things mean? Here's a look at each of these terms and what you can do to create a more welcoming office. The post Bullying vs. Harassment: What’s the Difference and How Can You Prevent It? appeared first on .

Here's a guide to help you connect with the millennials in your office.  The post Communicating with and Keeping Millennials: A Boomer’s Guide appeared first on .

What do inner-city public schools tell us about best practices for corporations to inspire and retain their talent? And what [...] The post Why Incentives Are Not Enough to Inspire (and Retain) Your Talent appeared first on .

The definition of definition is "a statement expressing the essential nature of something." At least that’s one way Webster defines the word.  But why is a definition so important?  Because definitions enable us to have a common understanding of a word or subject; they allow us to all be on the same page when discussing or reading about an issue.  And while we tend to make sure we properly define our words and phrases so that all understand, how well do we do that with our projects, programs or initiatives? Most times we do it poorly, perhaps only scratching the surface of what we intend to do, how we intend to do it, and what impact we believe it will have.  So why do we do something so important so poorly?  After the fact, when the project is implemented - usually behind schedule, over budget, and underwhelming to desired expectations - we rationalize that it would have taken too much time and we really needed to get started. This was, after all, a VERY important project.  We romanticize with each other about the "battles" we had to fight to get it done (the war stories), and promise to do better the next time!  But the next time, it’s another VERY important project, and we repeat. The rationalization (or excuses) we make really have less to do with the fact that we needed to start, and more to do with the fact that to properly define something, to get to its essential nature, is hard.  It doesn’t just happen.  It takes a lot of work. Properly defining a project is essential to the success of the project - how it will work, the value it will provide, who will benefit, how we will know if we’re successful, what risks are present, what is and isn’t included, who owns the process, and so on.  These require a lot of thought and preparation before what we traditionally thought was "getting started." President Abraham Lincoln once said, "Give me six hours to chop down a tree and I will spend the first four sharpening the axe."  So the next time you have a project, give some thought to properly defining what you are trying to do. Take the time to sharpen the axe - it just might save you some time in the long run. Let me know your thoughts! Until next time, Glenn