Written by: Jeff A corporate training course is one of the ways to provide employees with the skills and knowledge to improve performance on their current jobs. While skill, knowledge, and performance improvement are at the forefront of most training initiatives, courses also provide great opportunities to show support and appreciation for employees. Our participants should be considered internal customers and deserve the same excellent customer service we would offer our external clients. Here are five simple gestures of kindness and gratitude that can be extended to the hard-working individuals who attend your training sessions. Use participants’ names. Make every effort to remember, and use, your participants’ names. It may seem like a small gesture, but it makes a big and lasting impression. (Hint: The use of name tags or name tents might assist you in recalling a learner’s name, especially if you are training a large group.) Provide personal praise. Nothing goes further than sincere, face-to-face praise for a job well done. Take the time to publicly or privately acknowledge the participant who makes a significant contribution to a discussion, or the learner who willingly volunteers for a role play. Positive feedback encourages a learner to fully engage and participate in training. Give an unexpected gift. Who doesn’t love a gift, especially when it’s unexpected? Most learners expect a certificate of completion when they finish a course. But why not surprise them by randomly providing afternoon refreshments or giving them a supplemental book related to the course content or subject-matter. If these ideas are not within your personal or departmental budget, consider low- to no-cost gifts that could either be purchased from a discount store or secured from your company’s marketing department. Pens, mugs, and stationery with (or without) your company’s logo all make great surprise gifts! Invite feedback. Show your learners you care about what they think. And don’t wait until the end-of-course, level 1 evaluation, to do it. Periodically take "temperature checks" to ask your participants what could be done differently or better. Send a handwritten thank-you note. Emphasis here is on the word "handwritten." Handwritten notes are more memorable in this world of email and instant messaging. Perhaps it’s quicker and easier to send an email, but a handwritten thank-you or congratulatory note to your participants indicates you went that extra mile. In addition to these ideas, I’d encourage you to get creative by thinking of other ways to show kindness and appreciation to your participants. You’ll find most expressions of gratitude don’t take much time, nor do they have to cost a fortune. Remember, sometimes the smallest things often make the biggest impact! Your learners will come to your courses seeking skill and knowledge. However, thanks to your kindness, they may very well leave with a greater sense of acknowledgement and appreciation. And that’s a win-win for everyone involved!

Written by: Jim During my career as a trainer, I’ve worked with groups as large as 75 and as small as 2 participants. When working with large groups, one of my favorite instructional techniques is to put the learners in small groups for activities. However, when the class size is so small that you don’t even have a traditional 4-6 person group, how do you adjust your facilitation? With some of Langevin’s more advanced workshops, I have found myself in this exact situation. With a few modifications to my style, and some tried-and-true instructional techniques, I can easily facilitate groups with only a couple of participants. Put away the PowerPoint It may feel awkward standing in front of just a couple of participants while pointing at a diagram on a PowerPoint slide. Instead, shut off the projector, grab a chair, and sit with your participants. This will help you convert your presentation into a conversation. You’ll find your participants are more willing to talk and contribute because you’ve changed the focus in the room. If you know in advance that you’ll only have a couple of participants, feel free to leave the "Welcome" slide displayed until you begin the session. Eliminate the whole group debrief When the presentation method calls for groups to conduct a brainstorm activity or discuss content they are reviewing, consider having them share as they would in a typical group. However, if you silently sit with them as an observer, there will be no need to debrief the activity with the whole group, as there are no other groups with whom to share the information. This technique is also useful when a performance-based activity calls for the completion of a document or worksheet. Walk away as they work If you use in-depth case studies, consider giving your small group some space to discuss their ideas. If you are standing or sitting with them, they may feel uncomfortable expressing what they think, or they may turn to you for guidance. In these situations, you can actually leave the room and tell the group that they can find you right outside the door if they have any questions or concerns. This instructional technique also offers an opportunity for a meaningful debrief as the learners will have to verbalize to you their rationale for the decisions they made. While many trainers consider small class size a disadvantage, I have found ways to connect more strongly and specifically with each of those participants than I ever could with a group of 75. Yes, the large group brings energy, but the small group brings the ILT experience to a very personal level where attention, engagement, and passion are relevant for both the participants and the facilitator. For more tips and best practices relating to small group facilitation, our Instructional Techniques for New Instructors workshop is the best place to start! Check it out!

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