Speaker: Dave Carroll

Dave Carroll is an award winning songwriter, storyteller and social media innovator from Halifax, Canada who became internationally famous in 2009 to a global audience of more than 150 million people when his YouTube music video about a customer service issue with an airline called 'United Breaks Guitars', became a media sensation. As a result, Dave became a published author and a highly sought after public speaker internationally.

His video, called "one of the most important videos in Google's history", has been an inspiration to consumers everywhere, demonstrated the power of social media and the need for companies to reconsider their relationship with customers. More than that, his experience highlights the importance of crafting and delivering powerful stories and in a world where "cutting through the noise" has never been more challenging.


  • Full Name
    Dave Carroll
  • Job Title
    (The "United Breaks Guitars guy") Author, United Breaks Guitars: The Power of One Voice in the Age of Social Media

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