Jeffrey Berk is Chief Operating Officer for KnowledgeAdvisors. KnowledgeAdvisors is a human capital analytics solutions and technology firm that helps organizations measure, communicate and improve the impact of their people by better managing processes through reliable metrics. Jeffrey works closely with clients to optimize their talent development investments through measurement and analytics tools. Jeffrey, a CPA, is also an adjunct professor of management at Loyola University and author of the book Champions of Change: The Manager's Guide to Sustainable Process Improvement and co-author of the book Human Capital Analytics: Measuring and Improving Learning and Talent Impact.