An expert in operational performance and excellence, Jenny has over 20 years of experience developing and implementing innovative operational strategies to improve overall business performance and utilization. Jenny leads engagements with clients in the Health Insurance and Insurance Brokerage industries. Her functional expertise includes customer service, correspondence, claims, medical management, enrollment, brokerage servicing, policy management, underwriting operations, requirements development, and information technology.

In collaboration with executives and their teams, Jenny focuses on developing strategic recommendations that positively impact the customer experience by vastly improving internal processes and management. Jenny leads instructional design teams, develops member-centric operating models, best-in-industry training, and skills development programs. In both off- and on-shore projects, Jenny has experience handling aggressive ramp up timelines including 30-day implementations.

A recognized Project Management Professional (PMP), Certified Professional in Talent Development (CPTD), and a Lectora Certified Advanced Author. Jenny was a member of the Honors Program at Babson College and holds a Bachelor of Science in Business Administration.

About Zelus
We imagine a world where every employee knows how to deliver an exceptional customer experience. 

An efficient and effective operation buoyed by the right technology drives customer satisfaction, employee satisfaction, and fuels growth. But building and maintaining this platform in today’s fast-paced world is not simple. It requires a focus on Design Thinking, Driving Adoption, and a Continuous Learning Approach. Zelus helps clients embrace and leverage these concepts to get things done!

Zelus is proud to be a woman-owned, small business focused on creating customer delight for clients through a well-balanced and sensible operational approach based on streamlined processes, engaging learning, and implementation expertise since 2004.