The days of "sales" being assigned to just one individual or team are GONE---in a typical transaction in today's market, literally every member of your team may come into contact with a client or prospect. And every one of those moments is a selling opportunity...making EVERY job a sales job! Dr. Cindy McGovern will show you how to take the "ick" out of selling and adopt a new and energized sales mentality. Everyone in your organization is capable of playing a part in elevating the customer experience.

Video is a unique beast. It's more engaging than a training manual, but sharing it on your LMS (or worse, on YouTube) can create problems. It helps you scale your training worldwide, but every new recording is a pain to produce. And it would be ideal for just-in-time learning, if only it could be effectively searched.

As we enter a new decade, we also welcome a new wave of leadership to the workforce.   Millennials are now the largest generation in the workforce, and although the age range of generations can vary, it would be safe to say that within the next 10 to 15 years they will make up most of your company’s leadership teams, if they don’t already.

Here’s a statistic that will boggle your mind: Humans consume 74 gigabytes, the equivalent of 175 newspapers of content, per day. Customers are assaulted with facts, pseudo-facts, white papers, media and statistics all posing as relevant information. Much of the well-sourced information is contradictory. Sorting the "need to knows" from the "nice to knows" can be exhausting. Add to this a new average of ten stakeholders and more and more customers are defaulting to the status quo or a no-deal.

Companies spend billions of dollars on training and assessments (such as engagement studies) when in fact those results clearly illustrate the greater need is for leaders to converse more skillfully and thoughtfully.  

Being more coach-like it an essential leadership behaviour. This isn't "just HR". This is how you drive stronger performance and results, as well as help build stronger, more resilient and more autonomous people. This is how you help learning and development initiatives pay back their investment.  

Game-based learning helps create experiences that make learning stick! And while game-based learning might seem complex, it doesn’t have to be. We’ve all played games that have taught us lessons we still apply today - whether we’re aware of it or not. But what about games where we’re aware that the goal of the game is to learn something new?  

Today’s most influential business leaders can be infinitely inspiring. Beyond their vast reserves of creativity, people like Steve Jobs, Bill Gates and Elon Musk have shown remarkable talent at motivating their employees to do ambitious and imaginative work.  

Learning and performance professionals the world over are receiving the same mandate: show the organizational value of your efforts. Well-intentioned individuals provide learning data and then eagerly rush in to claim high-level outcomes. Unfortunately, this approach has no credibility.

ROI is an economic indicator that describes the program benefits compared to program costs. But how do you really make it work? During this webinar, Ngan Nguyen, Ph.D., CHSE, Learning Measurement and Assessment Consultant at OhioHealth along with Patti Phillips, Ph.D., CEO of ROI Institute, will explain how. During the session, you will learn about the five critical success factors that make ROI work. Additionally, you will be introduced to OhioHealth's ROI implementation journey. Join us for a highly interactive session where you will learn how to implement ROI so that it becomes a seamless part of your learning practice.    

Sales coaching desperately needs help: sales managers average only 10% of their time coaching, 50% of new sales managers fail in two years, 65% of sales reps miss quota, turnover for many sales forces is 20% or more. The culprit is not the sales manager but methods and training to improve performance. The new gold standard for high-achieving sales manager has arrived with, new skills and, strategies:  in book format, comparable workshops, and this SMM webinar. 

It sounds counterintuitive, doesn’t it? Yet, building failure into the learning experience can help workers achieve positive solutions faster rather than finding the perfect answer.

Training and Hale Associates Center just announced two new performance-based certifications - Certified Facilitator of Training and Certified Developer of Training and Learning Methods.  These certifications exemplify the use of performance-based exams.  

eLearning seems irretrievably bound by questioning and testing—often meaningless and almost always off-putting to the learner. This model is a relic of simplistic primitive models from the earliest days of programmed instruction and seems so standard that it is hard to think any other approach is desirable or even possible.

Problem:  Gamification is an important and powerful strategy for influencing and motivating people. Unfortunately, many people think that gamification means adding a game, making a computer or a video game, or simply adding points, badges, and a leaderboard to their learning program.

Morph is a cool new transition for PowerPoint in Office 365. You can seamlessly and easily go from one slide to another and make objects change size, color, and position.

Traditional linear demos are a thing of the past. New research from 67,000+ demos by Gong.io shows that starting with the conclusion - as opposed to ending with it - is one of the keys to delivering a winning demo. 

All eLearning is "interactive" in some way. (After all, pressing next is an interaction, isn’t it?) But not all e-learning is effective, engaging, or even interesting. What is it, then, that is necessary to create online modules that work?

It’s not enough to ‘set it and forget it’ when it comes to sales readiness. Learning must be agile and continuous to ensure salespeople remain equipped to succeed in an ever-evolving world.  

Coaching is now a $2 billion dollar global juggernaut. Enterprise leaders like Workday, Mars, and Airbnb are quick to praise the workforce benefits of coaching in a VUCA world.

When it comes to creating gamified or game-based learning experiences, most practitioners throw game mechanics at a program without a methodology or rational strategy - and hope it will work. They assume that what is fun for them will be fun for their participants. The result is a hit-or-miss mashup and a messy learner experience. When budgets and time are in short supply, organizations can no longer afford such an approach. 

Is allegiance to the status quo paralyzing your organization? Are you tired of settling for compliance? Do you crave committed and needed change? This session will illuminate the hidden human drivers of resistance and how to neutralize them in order to mobilize people. 

Experts tell us that learners learn 70% from on-the-job experience, 20% from others and 10% from formal learning. The proposition is that L&D needs to refocus on performance. This means doing less of instructional methods and more on experience-based approaches.

You gotta love a great screen capture/application simulation.  But what about the bad ones? Getting amazing application simulations isn't always as easy as you might think. What are the essentials to the creation of a slick, smooth and effective application capture training? How much of it can be automated and what should you do to ensure that your application capture projects are the best they can be.