Due to the massive impacts of the COVID-19 pandemic, organizations are scrambling to survive and reinvent themselves. The field of training is hard hit with limited budgets and the sudden shift to remote technologies. Furthemore, L&D teams are expected to train more people with lesser resources.   

An effective Customer Education program aims to improve customer satisfaction and retention, escalate product or service adoption, increase brand loyalty and improve the lifetime value of customer relationships. Great customer education programs can exponentially improve the outcomes of every customer engagement and lead to a community of fanatical customers who genuinely trust your organization.  

With no return to hanging out in rooms together on the near horizon, it's never been more critical to virtual experiences that are intriguing, compelling and irresistible.

Every sales organization has its top performers—the standout sellers who beat their quotas month after month, quarter after quarter, year after year.  

The imperative to be adaptive couldn't be made stronger than it was last year, yet most content creation is still caught up in rigid and outdated workflows. Common creative processes are slowing content creators down, resulting in irrelevant material that is obsolete by the time it reaches its audience.

Presenting online to remote audiences requires different approaches and tools than those for delivering the same slides in person. This session will help you maximize your effectiveness when creating and delivering engaging presentations online to remote audiences.

Anyone tasked with improving performance and job satisfaction needs to help their people boost digital skills. After all, employees now spend up to 90% of their day immersed in technology.  The challenge is that according to McKinsey, 70% of digital transformation initiatives are doomed to failure.

Basic Premise:   There goes half of your valuable outstanding training, down the drain. A strong, healthy self-Image and personal concept is vital for human beings to improve themselves.

Walt Disney proclaimed, "It all started with a mouse." The old Hollywood types, in their own way, agreed. But doing something "mickey mouse" to them meant an effort that was too small, frivolous, or unimportant to be taken seriously. In our world today, Disney is not just taken seriously: it is an undisputed leader in the delivery of leadership excellence.  

Gamification begins with the effect of human psychology on performance and illustrates the many ways to use behavior to build a better workplace culture.

Enterprise sales teams that can adapt and respond quickly to changing needs and trends will be well positioned to stay one step ahead of the competition. This involves agile sales enablement training with content that is fresh, accessible and measurable.  

Struggling to convert classroom activities into online interaction? Becky will show you seven of her favorites you can repurpose around your own content. Interaction puts learners in a good mood, gets them prepared to learn, and gives your session a shot in the arm.

Today, more than ever, there is a need to ensure that virtual learning works to improve organizational outcomes. Because of the surge in work-at-home arrangements and travel restrictions caused by the COVID-19 crisis, most learning has shifted to virtual learning. This requires program owners to design virtual learning with desired outcomes in mind and demonstrate that the virtual format works

Sometimes when developing a course, we develop custom interactions that we might want to re-purpose for a future course. Or we may be developing a large multi-course curriculum that we want all the interactions to be consistent across all the courses.  

Ready to rock and roll with Adobe Captivate? Learn to create an exciting eLearning Course that hits all the right notes! Just take part in a 90-minute hands-on introduction by Dr. Pooja Jaisingh to take your eLearning journey to new dimensions. What’s more, earn a valuable certificate upon creating your own short project.

Struggling to make an impact with your presentations? This could be due to some fundamental flaws in your opening slides. Once you’ve lost your audience’s attention, you’ll never get it back.  

We are living in unprecedented times - ‘work’ as we know it has changed. Forever.  In order to thrive, organizations must re-invent themselves and embrace the new normal. As a Top 101 Global Employee Engagement Influencer, Jill understands how organizations operate, and what they need to do to attract, retain, and engage employees - whether they sit under your nose or work remotely. Are remote workers incredibly productive? Yes, but they also tend to feel more disengaged and neglected. In a day and age when people are still ‘sheltering in place,’ the companies that will come out on top are the ones which create and execute a strategy to effectively manage remote workers.

The quality of narration added to your eLearning course can make or break the learning experience. Poor quality audio will result in learners paying less attention to the content and being more concerned about how inconvenient it is to hear and understand the narration.

As a learning and development professional, you’re constantly looking for the most effective strategies to train and develop your employees. There are so many tools available, but each option always feels like something is missing.

PERSUASION TECHNIQUES - Advanced Virtual Presentation and Webinar Skills

Training teams have big goals for 2021. Reskilling workers and integrating learning into every day work — top priorities for many organizations — will require trainers to rapidly develop new learning content that's just-in-time.  What should you plan for as you scale your team's efforts to meet this increase in demand? 

Every strong, confident, and effective business leader should actively work to develop and hone their own authentic presentation style. Whether you are gearing up to give a formal presentation to hundreds of people or a preparing for a critical sit-down with two people, this program will push the boundaries of your capabilities. Fabulous presenter? We turn up your potential. Nervous beginner? We'll get you comfortable and capable with a myriad of speaking situations. Every leader can learn to be a better, stronger, and more effective at persuading their audience. 

You shop for sneakers; the browser seems to know. It remembers what you looked at, where you lingered, and even seems to pass sneaker ads to your phone and other devices. We have all become accustomed to targeted messages, and even begun to expect them. When you login to your favorite news site or social space, it is often re-organized to send you the most relevant information and messages curated toward your past preferences, behaviors, and interests. At this point, we expect nothing less but this sort of personalization from our learning delivery solutions. 

What do cave drawings, assembly instructions, and recipes have in common? They are all job aids. Good job aids help people to be more successful in their work. How? By reinforcing learning, providing just-in-time reference material, and other types of guidance.