Last Monday I was a guest of the Leadership Learning Community for an short online gathering. The description was pretty loose and they expected around 50 people to show up. Communities, Networks and Engagement: Finding a Place for Action We have so many online tools at our disposal to theoretically connect and activate engagement with others. But what happens when we say "we’re building an online community" but few engage? When is it worth the work and effort? What are our options? And if we build it, what are some starting points to help us work towards successful engagement? We were using a GoToWebinar platform, which I’ll admit, I don’t like because it is really a broadcast tool, with no peer to peer interaction and all participant interaction funneled to one person (and there were four of us involved in producing the event, so lots of forwarding, etc.)  I decided to abandon a more formal presentation style to try and engage people from the start because after all, this was what the webinar was about! So we started with some polls, and then with my host, Grady McGonagill, we took questions during the presentation and Grady and I diverged into conversation as well. Consequently, I did not get through the material. So I promised to follow up with the slides, resources and answers to any outstanding questions we did not get to. Thus this blog post. Here we go… Questions Any tips or recommended resources for facilitating hybrid online/phone focus groups with smaller groups (5-15 max)? Also, any recommendations re: optimal group size for this sort of interaction? If the group is all online - you are lucky. The most challenging groups are mixed online and offline. For facilitating, there are a couple of things to keep in mind. 1) Think multi-modality. Audio alone doesn’t work well for a lot of us to stay engaged. Have a visual element - a shared Google doc or presentation, a wiki/chat room in Meetingwords.com or use the white board in a web meeting tool. Of course, this visual aspect needs to be relevant. I really like pairing chat rooms w/ audio (be it on phone, skype or whatever) where people can talk to each other without having to wait for audio "air time." This does challenge some people who are less comfortable multitasking. You might consider methods like "the clock" both for phone and web meetings (see here and here). 2) Think 7 minute chunks. Break things up alternating content sharing with interacting, visual with audio. Remember, it is hard to pay attention when our bodies are not in the same place. 3) Group size issues are similar to those F2F. Once you get over 5 or 6 it is harder for everyone to have a chance to speak up. With some web tools, you can do break out rooms — just like F2F! How do you balance "quality control" with network engagement/ participation/ responsibility? I was very intrigued by this question. It is probably helpful to figure out what we mean by quality control. I’ll take a guess and someone chime in if I get it wrong. I’m assuming this is about content — did a member give correct or useful advice. Was the data shared accurate, etc. My experience is that in communities where people care about what they are working with (the "domain") they also care about quality and help weed out the "iffy" stuff. The key is to cultivate habits of critical thinking and useful practices to apply that thinking (which means civility!) If we are talking about "quality people" I’m assuming this means attracting people who know something about the domain. Again, if the learning matters, you will attract good people. It can feel, however, like a leap of faith. One word? LEAP! We have persons in developing countries as well as in places where the internet is not an issue… this produces a big challenge to overcome to connect the majority of them. How do you engage them? How do you make them feel part of the community (normally they believe and put money, but not always participate). Again, I need to be careful in my interpretation of this question! When we work globally, we have both similarities and differences to account for. First, if there is clarity on shared domain (what the group is interested in an how it is concretely relevant to them today!) you are ahead of the game. Many global communities I’ve been involved with have very broad, generic domains. While no one could disagree with them, they were so broad everyone deprioritized their participation. A big tent may hold many people, but a big tent can also be empty. Consider focusing the domain in a way that carries relevance for people NOW. Then make the tent bigger later. Second, cultural diversity (linguistic, national, professional, gender, etc.) can be harder to detect online, but can trip us up faster. I find making these differences discuss-able little bit by little bit helps. Encourage people to share their ways of working and interacting. Compare and contrast a bit. This helps people find common ground and know when to "cut some slack" for others’ behaviors which they may not — ahem — love themselves! Finally, talk about participation — don’t assume it. Ask for small, doable things from people to build that sense of and experience of engagement. Don’t ask for TOO much — people are busy no matter where they live! Small bites are tasty! (See also the next two questions) Do you have any recommendations for technology when your community is spread around the world? In my experience where bandwidth and electricity are limiting elements the most effective technology is email based technology. The use of text on mobile phones is the first technology that might unseat email. There are also community rhythm issues when you have people coming from diverse bandwidth contexts. For example, when you have a mix of folks who are "always online and reply quickly to messages AND people who are online once a week or every two weeks, you can get a lot of asymmetry in participation with those on less feeling left out and "late to the party." If this happens to you, encourage the always-on folks to slow down. It’s good practice for us "fast fast fast" people! What does diversity mean in this discussion?  How does class diversity and online access play a role?  How do multilingual networks connect and thrive?  What hosting platform handles multilingual groups best? Diversity means MANY things and some have different implications than others. Lets start with linguistic diversity. I have used platforms that have multilingual interfaces — and which one will work for you depends on what languages you need. But the user interface is just step one. That helps people get online. But the key is having a) critical mass within each linguistic group for ongoing interaction and b) "bridgers" who help summarize and translate. I’ve blogged a bit about this issue and you can read some of the articles here. Can you repeat at some point how to access the wiki? I mentioned two wikis. One was my online facilitation resources wiki here. The other is the Knowledge Sharing Toolkit, a collaborative effort to capture a variety of online and offline methods. CPsquare doesn’t give much on their initial website — any chance you all can give more guidance on how to connect to it? It is hard to get a sense of all the wonderful things that happen around CP2. First, it is important to know it is a membership community. You can see the blog for free, but ya gotta join, ok?  For example, there is the quarterly "Foundations of Communities of Practice" online workshop which is a deep dive into CoPs. John Smith, the community steward, told me to mention"help in real time" which is a discussion board for Q&A with fabulous people resources, the month telecon on "shadow the leader" where the community hears about the community leadership practices of one person over the arc of a year  (currently Marc Coenders on evolving his evolving business model), the R&D series on student projects where mostly PhD candidates support each other and then when drafts of work are ready, the community offers feedback. For more details, read CP2 blog for news and updates. My shorthand? CP2 is a place to engage with others who care about communities of practice! Have other questions or thoughts? Chime in with a comment. Slides: Communities, Networks and Engagement: Finding a Place for Action View more presentations from Nancy White

Choconancy1 posted a photo:

I’m home from another adventure! I’m back from Maastricht, Bonn and Lyon where I’ve been working and playing on various thingamabobbers. In Lyon, I really stepped into a new domain for me, Open Source Software (OSS) development. I was invited by the energetic and creative Stephane Ribas to present at fOSSa2011, a 2.5 day gathering of mostly French and Italian OSS developers and academics, along with a few philosophers and inventors thrown in to spice up the mix. Conceptually, the discourse on Open Source makes a lot of sense to me. I did get lost when they started talking code. So I decided to sketch the sessions where I could understand "enough" to do a little reflection and sense making. It turns out people seemed to really appreciate the notes based on the feedback on Twitter and from people directly. After the organizers scanned the paper images, we gave each of them their own picture. I sense that this is a unique way to know you have been "heard." It also helped me get to know people a bit easier. My talk was a mish-mosh of ideas that relate to supporting communities of developers and related roles in the OSS space. I talked general, not OSS, but with the intent that the ideas were applicable. Slides are also below. I went out on a limb and had them start with the face co-drawing exercise from Johnnie Moore. I sense it pushed some out of their comfort zones, while others seemed to enjoy it. My goal was both to show another "face" of co-creation and collaboration, AND to break out of the traditional academic presentation mode. As I reflected on the 2.5 days, there were a ton of amazing ideas, but it was challenging to be sitting and listening in schoolroom set up all day. Just imagine these same people using OpenSpace and what additional space for conversation would be available! Next year the fOSSa theme is "archeology" looking back at the open source software movement. I suggested they do a large graphically captured history wall. YES! I hope I can help contribute to that next year, on site or remotely. In the meantime, I’ve been given a lot to reflect on regarding the politics of OSS, the wonderful side conversations with the wonderful Miguel Cornejo, who I finally got to me F2F, and finally, the enticing possibilities of RepRap machines from Adrian Bowyer! Holiday project? My thanks to all the organizers, hosts, speakers and presenters. I had a wonderful time, including the great wine tasting meal on Thursday. Pictures here: http://www.flickr.com/photos/choconancy/sets/72157628002081730/ via fOSSa2011 sketchnotes. fOSSa2011 sketchnotes And the slides…which make little sense without the talk. Sorry. fOSSa2011: Five Things About Online Community and Networks View more presentations from Nancy White View more presentations from Nancy White

Busy day yesterday with #change 11 and then a Google+ Hangout w/ @giuliaforsythe and company via DTLT Today. Episode 71: The Social Artist DTLT Today. Here is the video! More play with the idea of social artists, transversalists and the power of creating our own visuals.

Last week while I was on the road, in response to the Tweets and two online events for #change11, I received a wonderful email from one of my online friends, Steve Crandall (aka "imaginary friends" which means we have not yet met F2F) which warmed the cockles of my heart…some real life stories about "social artists" which was. One of the core ideas I hoped to chew on this week with the good folks of #change11. (If you are lost about the meaning of #change 11, look here and here.) Steve wrote: Hi Nancy I was looking at your video conference on social artistry. The role of the listener/synthesizer is very important. We had one in an inventor’s circle at Bell Labs - of the four of us was one person who rarely offered the new core ideas, but rather would listen to the three of us hash things out for an hour quietly and then say ‘let me see if I understand this"   he was enormously broad and connections none of us had imagined would surface giving new directions. He also had rich connections to other people where he served in a similar role. He was far and away the most important guy in our group. I should note that he was older and his background was *extremely* diverse. It reminded me of an old notion that Bonnie Nardi and I had on the "library gene" — the folks who navigate content for the rest of us. We measured it for music and found they were about as common as numbers people talk about for literature. There was speculation that perhaps this type of person exists to curate social graphs as well as technical graphs — I’m certain they exist. I know one at Pixar who is spectacular. In theory a group leader should have some of these skills - in practice I think they are rare (at least natively perhaps people can learn) best Steve I immediately wrote him back before I headed, yet again, to the airport and asked if I could share his email alnd if he might join us for our second session on friday at 9am PDT. Here’s what he wrote: Feel free to post Nancy I don’t know my schedule on Friday - I may be traveling - but I can offer more detail if you like. I’m very interested in this class of person. Early on in my Bell Labs career I spent some time working with the silicon production people at the Western Electric Allentown PA Works. A dingy place that was built in WWII, but was the leading edge of AT&T’s electronic production at the time. The silicon process was had a lot of black magic and art in it. People roughy understood it, but there was a considerable amount of tuning and local knowledge - small changes often led to expensive disasters. There was a guy who was technically a process manager, but his unconventional habit of walking around and asking everyone deep questions was allowed as he had the respect of people. He would bring together very disparate people (that’s how I got involved - I was giving a talk at Murray HIll in NJ that he visited and he thought I needed to look at something in Allentown - it wasn’t a problem for them, but he wanted to plant seeds and involve people who might be useful in the future. Unofficially he was known as "the major of Allentown". He successfully tied about 25 groups of technologists together. I’m still astounded at his curiosity and connections. The phrase "connect the dots" means a lot to me. We generally think of it in idea space, but it is clearly present in other areas I think SSTEM only education is a mistake as it focuses too much, bu that is a different subject. I don’t know if you saw it, but here is a general post on this type of person (although it doesn’t get into the social graph navigators and librarian gene people) http://tingilinde.typepad.com/omenti/2011/08/polymaths-connect-the-dots.html You know, Steve is a "connect the dots" sorta guy. Yes, a social artist! More on social artists in the next few days as I continue to synthesize what I learned last week from the MOOC Change11. P.S. Edit on Tuesday — you might enjoy Steve’s second and very thoughtful blog, Omenti.

cc Some rights reserved by incognito2020 AK nails it! Last week I was a virtual attendee at the annual Sloan-C conference. It was fun and educational enough to spend 3 days watching live streamed sessions, and a saturday catching up on some recorded ones. The recorded ones are not as fun since you dont have the twitter stream going :- via Multilitteratus Incognitus: Campus vs. Online: fighting in the family. This is what I’m ‘talkin about! And it is not just applicable to webinars but to all synchronous online interactions regardless of the tool. It applies to telephone calls. Providing and/or encouraging text based peer to peer and peer to the world interactions creates opportunities to engage those who would otherwise tune out. Does it distract? It sure can. Does it fracture engagement into smaller cohorts or with those "outside" of the virtual room? You bet. And we can use that as an asset, not a strength. The risk? The presenter will become irrelevant. And that too may be a good thing. If the presenter cannot skillfully engage, and they become only a conveyance for content… well, maybe they should switch roles and we run a video with a chat channel. I’m only partly kidding. How often have you clicked into a webinar on one of those platforms which makes you send all your comments to a moderator, which has no participate peer to peer chat room and felt like a prisoner with your hands tied? Last night I was talking with the fab Michael Coghlan of Australia (we were talking about flexible learning, natch!) and those were the words he used. "I felt like my hands were tied." Is that any way to have a meeting, to work together or to learn together? NO WAY, BABY! (yes, I’m ranting this morning) There are  SO MANY ways we can use chat streams productively. Here are two sets of tips - one for the "presenter" or leader, and one for participants. This is just a starter. What are YOUR tips? COMMENT PLEASE (and feel free to SHOUT. This feels like a SHOUTING topic!) A Few Tips for  Presenters and Webinar Leaders Ask great questions and have people answer in the chat room. If there is no chat room in the tool you are using, make one else where or use a hashtag and Twitter. Don’t let the technology stop you. (I did in a webinar last month and I regret it. ) If you can’t track the chat room and present, get someone to help you to recap and weave in the chat with your work. Some people can do this while they are presenting, some need to wait until a designated Q&A time. Both are legitimate approaches but it is worth TELLING the participants what you need to best engage with them instead of feeling over stressed yourself. That does no one any good. Be honest. People will support you when you ask for their help. They will detest you if you simply ignore them! If the topic is NOT suitable for public sharing via Twitter, say that upfront and ask people to "keep it in the room." Don’t assume people will automagically know this. Transparent ommunication is a great thing! Keep the chat transcript and or Twitter hashtag aggregation (ask me if you don’t know what this is) and look at it afterwards. If there is more to follow up with, create a blog post or other appropriate mechanism to share that follow up. (Example here) People love it when you show active listening even if it is asynchronous. They are being heard. That is part of being a #socialartist! (First link is explanation, second is Twitter hashtag) Frustrated that no one is "listening" and they are all chatting? After the event, review your presentation and figure out how to make it more interesting/compelling and DESIGN for participation next time. If you are just delivering content or a performance, record it. Sweet! A Few Tips for  Participants Find out or ask what the practice/conventions are for chat in the event you are joining. If they don’t know what you are talking about, share some ideas. Don’t be the victim. It’s a waste of time and energy! If you are a fast typer, be careful not to dominate and squeeze out others. Take  a break every now and again. A hog is a hog in text or through speaking! Ask good questions if the presenter isn’t or is unable to. This helps engage your peers. Again, avoid victimhood! If Twitter/public interaction is OK and there is no hashtag, suggest a nice short one and get things going. Leadership! Capture and share Twitter and chat transcripts for the uninitiated. There is often a pile of gems waiting in these artifacts. Think the presenter could have done better? Walk in their shoes a few times, and if you are great at it, offer to give them coaching. If not, remember the power of compassion… OK, add your ideas! Let’s liberate webinar participants from listen only confinements.

Every time I prepare for a keynote presentation (Title: LEFT AND RIGHT, UP AND DOWN: CONNECTING GROUPS AND NETWORKS) I sit with three big buckets to work on: What IS the focus (as I have a busy, full brain that can go down ratholes in a nanosecond) What is the balance of performance, sharing and engagement? Who is inspiring me right now. I wanted to share some of my answers as a way of thinking and prepping for my keynote next Thursday in Melbourne at ConVerge, and a subsequent massive set of shorter workshops on facilitating online learning in the following weeks. Thinking out loud with you really helps me. Did you know that? Thank you. In this first post I’m going to start with the inspiration, because that’s where I feel the need this morning. I seriously don’t want to start in old PPT. I have tons of glorious images. I can DRAW glorious images. So what. Who cares. I want to MOVE people when I’m in Australia and I want to be OF VALUE. So there! Let’s talk inspiration… Jim Groom - Occupy Education I love Jim and he drives me crazy. In a good way. Clearly he leads with passion. He follows with conviction and he IS a performer. He blends the three buckets into a nice stew. He also alienates me a itty bit, which is good. I can’t step away. The edginess is something I often lack — authentic edginess. Not performance edginess. I have seriously considered doing this: Any other inspiring clips to share with me? As I scanned my YouTube favorites, clearly I have not been keeping track of great keynote presentations. I mean, look, THIS inspires me!

David Wilcox captures the amazing and vibrant Jim Diers on asset based community development. Solid, back to basics, folks. Worth a seven minute watch. Write them down. Talk about them. LIVE THEM! P.S. Say Happy Birthday to my dear husband Larry who turns 60 today! WOO HOO!

(Note: this is a re-do of a post from this week lost due to hardware crash of my host. Sorry for the bad link at http://www.fullcirc.com/2011/12/13/valeries-amazing-thinking-about-social-artists/) As a followup from my week facilitating Change11, the amazing Valerie blew my mind with her video summary and synthesis of the week. No, it was much more than that. WOW. Take a look if you are interested in this idea of the social artist. Valerie, you ROCK!

Today JeffJackson tweeted an embedded link to this YouTube video from the USAID KM Impact Challenge video I did with them earlier this year.  I know - I posted this already, but Jeff’s note gave it a twist. And having hung out recently with Alan (aka cogdog) Levine in Tasmania last week, I am attending to his principle that in social media, we ADD value. We don’t just retweet, rebroadcast, etc. Jeff added value. Here’s his note: "Check out @nancywhite ‘s Full Circle Associates on Communities of Practice (CoPs). Great way to review and consider how you develop your #PLN and #AltProDev." Wow, I had not thought about this from the perspective of a PLN (personal learning network) but it sure does work. Thanks Jeff, for helping me see another perspective.  I used the same communities of practice framework the last three weeks in my workshops in Australia about teaching and learning online. We weren’t talking about CoPs, but the framework is useful. (More on that in a subsequent post, currently in edit stage!) For a refresher, here is the video. Nancy White discusses various aspects of strengthening CoPs, mechanisms to measure their effectiveness and improve our understanding of how people are participating in CoPs. To access the two items referred to in the video, please visit: Promoting and Assessing Value Creation in Communities and Networks: a Conceptual Framework: http://bevtrayner.com/base/docs/Wenger_Trayner_DeLaat_Value_creation.pdf The Activity Spidergram http://www.fullcirc.com/wp/wp-content/uploads/2011/06/SpidergramWorksheet2011.pdf

Thanks to Geoff Young (@gsyoung), the vibrant and ever perapatetic host a few weeks ago at Wondonga TAFE, my Christmas presents will soon be moving from Australia to the US. What I love about these two paintings, beyond their beauty, is that we found them in the student gallery at Wondonga TAFE as part of an Aboriginal show. So not only will our home be blessed by their beauty, but we have the pleasure of directly showing our gratitude to the students by buying them. I can think of no finer way to spend my travel money, and more important, ongoing time and attention than to the beauty of their art. Thank you Geoff for getting them to us and send our deep gratitude to the artists. Instagram. I might add a word about Geoff. Not only is he a Tweet-Meister, but he clearly is working social media and open education magic at his TAFE. Way to go, Geoff!

I’ve been home just over a week after three great weeks in Australia, which started off with a keynote and workshop at ConVerge11 in Melbourne. (You can access all the session notes here.) The keynote was at 4pm on the first, packed day and I was asked to help encourage people to come to the cocktail reception afterwards. So I took my charge as "drive them to drink!" Keynote My goal was to provoke some thought about how we step beyond this idea of "creating communities for learning online" and instead think about connecting for learning — across cohorts, with the outside world, with our sponsoring institutions and with ourselves. After all, we can’t simply keep joining more groups. That does not scale. When we do utilize community approaches, we also need to think about how we make them the best they can be.  So I wove in the idea of the social artist (borrowing from Wenger and Houston). I confess, I dumped a LOT on people in an hour. If they didn’t need a drink when we started, I’m sure they did when I finished! Below are my annotated slides because, as usual, my slides make no sense on their own. First is the Slideshare deck, and below is the PDF handout which is actually easier for reading the annotations. conVerge 11: Connecting for Learning: Left and right, up and down (annotated) View more presentations from Nancy White LEFT AND RIGHT, UP AND DOWN-Annotated PDF Workshop: Advanced Online Facilitation Practices Friday afternoon we had a great group for the workshop. Since I dumped a million ideas on everyone the day before, my approach to the workshop was full on participatory. At the last minute I decided to run an online experiment with Google+ at the same time to both capture what we did and to bring in any outside voices from my network who happened to be awake. (Not many… it was Thanksgiving weekend in the US.) 55 comments later… Do read the comments. There is a lot of insight that people contributed and a big thanks to Evan for scribing! (most of the comments under my name are Evan capturing conversation from the room.) I started by asking people to write their teaching and learning strengths via key words on paper, then share and talk about them with others around them — especially to move away from the people they know. Sort of unmasking the superpowers in the room. We then went with Dave Gray’s Empathy Mapping exercise to help surface different perspectives. That generated some fantastic insights about our own teaching approaches and what we know or assume about our learners. Somehow someone asked about how to get people in a comfortable place to talk about what they think and I mentioned the Human Spectrogram. Instead of telling, we DID it!  By the time we did both of these activities the 50 minutes had disappeared, we were running five minutes late and everyone was coming in for the closing session. Poof! And ConVerge11 was history. I also have a Tweetdoc of the Tweets I was able to capture Nancy-White-at-Converge11 All in all, it was a great re-entry into my network of teachers and learners in Australia, a well run conference and …as always, when I present, I present from my own edge to deepen my own learning.

After posting about my conVerge11 workshop, I realized it might be good to capture the notes out of Google+. So here they are: Nancy White  -  Nov 24, 2011  -  Public About to start a small workshop on advanced online facilitation practices in elearning in Melbourne. Our agenda is a short intro activity (tags!), then looking at multiple perspectives through empathy mapping. I’m putting this on G+ in case any one else wants to chime in! Hashtag #conVerge11. If you are doing this at home, google +Dave Gray and "empathy mapping."   -  Comment  -  Hang out  -  Share +6 -  Tim Bonnemann, Luis Suarez, Hayley De Oliveira and 3 more 1 share  -  Gabrielle Harrison 55 comments Greg Bird  -  Looking fwd to your prezo! Nov 24, 2011 Gabrielle Harrison  -  This should be fun Nov 24, 2011 Nancy White  -  I have just asked everyone to write one or two words on their badges that describe their strength as a teacher. Online folks, write yours here. Nov 24, 2011  -  Edit Nancy White  -  The room is full of talking. (And happy Thanksgiving to my American netfriends!) Nov 24, 2011  -  Edit Gabrielle Harrison  -  I’m not a teacher in the true sense, but I guide and coach people Nov 24, 2011 Mick Pope  -  enthusiastic Nov 24, 2011 Jill Koppel  -  At last! A technology I can engage with… Nov 24, 2011 Nancy White  -  We noted that none of the words would NOT apply online. Cool! Hello, this is Evan and I’m scribing for Nancy White. Nov 24, 2011  -  Edit Rob Cottingham  -  Wit. Doodling. Enthusiasm. Finding the funny. Weird but helpful metaphors. Nov 24, 2011 Nicholas V  -  Respectful, Humorous, Responsive Nov 24, 2011 Nancy White  -  Enthusiastic - online & offline. Make relevant (kick butt!). Understanding motivation. Nov 24, 2011  -  Edit Lynne Gibb  -  Great so far Nancy! My two words were Patience and enthusiasm Nov 24, 2011 michael chalk  -  Empathy map created by Dave(?): think, see, say, feel, hear. Did anyone catch who created the map? Nov 24, 2011 Nancy White  -  Empathy map, (delegating!), engagement - generalised reciprocity, generosity Nov 24, 2011  -  Edit Nicholas V  -  Dave Gray and "empathy mapping." http://davegray.nextslide.com/empathy-map-exercise Nov 24, 2011 Greg Bird  -  Michael - Dave Gray (I think) Nov 24, 2011 Nancy White  -  What are you thinking/hearing/seeing/feeling/saying about your role as an online educator? Nov 24, 2011  -  Edit Nancy White  -  Empathy Mapping - Dave Gray - www.davegrayinfo.com/ Nov 24, 2011  -  Edit Nicholas V  -  Receptive, facilitative, responsive, stimulating Nov 24, 2011 Nicholas V  -  Dave Gray, Empathy Mapping: http://davegray.nextslide.com/empathy-map-exercise #converge11 Nov 24, 2011 Lynne Gibb  -  Thinking: Its actually quite hard work but its really exciting Hearing: Student "I love learnng in my pyjamas at home!" Sayng: " I will lead you and then I will get out of the way and let you explore and discover on your own. But I will be beside you if you need me." Seeing: More and more teachers and students havng a go - yay! Nov 24, 2011 Gabrielle Harrison  -  I am finding this very hard in this context. Nancy says this is not surprising. I like seeing the lights go on! Nov 24, 2011 Michelle Hollister  -  Changing relationship - when you have a light-bulb moment with something finally becoming clear. Nov 24, 2011 michael chalk  -  Feeling: often i feel excited and engaged about meeting in a web conferencing space, especially when well-prepared. i try to feel the energy of the room, to add positive energy to the environment, even though it’s a virtual place. Nov 24, 2011 Nancy White  -  When relationships change online - conflict is a clever breakthrough technology! Creating the connection - mirroring, conflict, authentic storytelling - talking from experience. Nov 24, 2011  -  Edit Mick Pope  -  dare to be loled at Nov 24, 2011 ian knox  -  I love !!!! marks. You don’t always have to agree with students Nov 24, 2011 Nancy White  -  Are we perfect?! No! Allowing ourselves to learn from our mistakes (online leaves a trail!)… Use empathy map to learn where your strengths are and how you might shift your focus a bit. Nov 24, 2011  -  Edit Nicholas V  -  Are you an "invisible" facilitator online or an "in-your-face" one? Not wrong or right either way, but responding to your online class’ comments, reactions and being prepared to switch camps when you need to is important. Nov 24, 2011 Nicholas V  -  I like… Nov 24, 2011 Nancy White  -  Visual methods express things differently, can show the holes in what you’re trying to communicate. Nov 24, 2011  -  Edit Cat Manning  -  Idea/ using map online students Nov 24, 2011 Nancy White  -  What do we have in common? What are the "out-liers"? What are THEY thinking/seeing/hearing/feeling/saying? Nov 24, 2011  -  Edit Nancy White  -  "Outliers" = something outside the norm/defined understanding Nov 24, 2011  -  Edit Nancy White  -  Ask your students, "what are you thinking/feeling/hearing…?" - building more awareness of what’s going on with the learner and yourself Nov 24, 2011  -  Edit Nancy White  -  community of practice approach - who, what, how - build reflective practice in the learner Nov 24, 2011  -  Edit Nancy White  -  social artist - using visuals (not just about drawing) sometimes it’s not best to use the "feeling" word, depending on the context Nov 24, 2011  -  Edit ian knox  -  network approach to reframing failure great concept Nov 24, 2011 Nicholas V  -  Human Spectrogram: http://www.kstoolkit.org/Human+Spectrogram Nov 24, 2011 ian knox  -  Thanks I was just wondering how to spell it! Nov 24, 2011 Gabrielle Harrison  -  excellent example of how to transform a face to face activity into an effective online tool. I want more chocolate though. Nov 24, 2011 Nancy White  -  human spectogram thanks, everyone Nov 24, 2011  -  Edit Nicholas V  -  http://www.kstoolkit.org/Human+Spectrogram Nov 24, 2011 Jill Koppel  -  Those choccies were good… thanks for all the ideas, Nancy. Nov 24, 2011 michael chalk  -  Applause Nancy, thanks! Will definitely use that spectrogram in a web conference. Nov 24, 2011 Luis Suarez  -  Whoaahhh! Fantastic exercise, +Nancy White ! Catching up with it after it’s all over now, for sure, but having a blast seeing the flow of how it went, even virtually! I have been wondering about this and how G+ provides perhaps a much better user experience w.r.t. engagement in this type of exercises where folks can convene in almost real-time virtually, just as if they were F2F. What was the experience like, Nancy, to conduct it? Can you share a line or two? Would love to know more… And thanks for starting the thread over here! Nov 25, 2011 Nancy White  -  Luis, it figures you would notice this. I ran a 50 minute workshop yesterday at the ConVerge11 conf (#converge11 for interesting tweetflowage) and after probably leaving people dazed and confused with my keynote the day before, I knew I wanted to be both concrete, but to hold space for being, for being the change, for recognizing that our interactions via technology still hold their humanity. And to be USEFUL to the group. I also knew I wanted to use visual methods, so I settled on the empathy map, picking up on comments on day one about how we talk about designing FOR students, but recognizing we need to design for ourselves, for other teachers, admin, etc. So I thought the mapping and comparing between maps might be interesting. THEN when I rocked up to the room, I just had this idea to tap my network (even though the time zone was not hot for European frends and all US friends were offline with Thanksgiving. I was hoping some Canadian’s would find it and sure enough, +Rob Cottingham did.. THANKS Rob. I plugged your cartoons. Google+ seemed likely. I quickly could not facilitate and type, so Evan volunteered to scribe. Obviously we did not capture everything, but I could probably go back and create a narrative from the notes when I have a bit of time. But now it is day off in OZ and I am going to enjoy the beauty of Bells Beach and the pleasure of visiting with "imaginary" friends, now well met F2F. Expand this comment » Nov 25, 2011  -  Edit Luis Suarez  -  +Nancy White WOW!! Absolutely fantastic, Nancy! Thanks much for taking the time to detail so nicely what the event was like and how folks were participating and what they got out of it. Fascinating to use the empathy map for such exercise to demonstrate how it is all about a dual lane highway, going both ways! Really sorry the timing was not right with me, I would have wanted to chime in as well. Sounded like lots of good fun! Have a wonderful weekend and safe travels back home! Speak soon! Nov 25, 2011 Pauline Wilson  -  Hi Nancy, I thoroughly enjoyed your presentations at ConVerge. Unfortunately my iPhone was playing up and I couldn’t contribute to this Google+ stream at the time. This was disappointing because I thought it was such a great idea to use this tool. I think Google+ has huge potential in education. Also really enjoyed Ian Knox’s presentation on using Google+ for communicating in a Social Media course. Thanks for "adding me back"! I look forward to following you on Google+ Nov 25, 2011 Junita Lyon  -  Hi Nancy hope the weather picks up for your visit to prom, you will find Gippsland also beautiful in the rain..Thankyou for your pearls of wisdom.. Great to meet you..Cheers Nov 25, 2011 Dave Gray  -  Hi Nancy, cool to see you doing innovative work with empathy mapping! Nov 25, 2011 Manjit Bhamral  -  Hi Nancy All your presentations were great- ver inspiring! Thanks for adding me back on Google+ Nov 25, 2011 Jayne Cravens  -  I found audiences in Melbourne and all over Eastern Australia very receptive to using the Internet to engage & support volunteers - Western Australia, not so much (still a lot of apprehension). On another note - the Pho in Melbourne is to die for. Nov 28, 2011 Nancy White  -  I had Pho last night in Melbourne! Natch! And I have to say, the networks of change and interesting people in Melb are WONDERFUL. #KMLF #CalmintheCity#improv etc.. Nov 28, 2011  -  Edit Alfred Penny  -  Will be following closely. You have some very interesting things to say. Glad to see here on Google+ as we become new friends. Dec 3, 2011 Add a comment…

Phew! I’ve run workshops in 7 Australian TAFEs in Victoria and Tasmania states in the past three weeks - 3 hours of "intro" in the morning and 3 hours for "advanced" practitioners in the afternoon. Time to debrief! I had a couple of underlying principles: provide the participants options and agency in the workshops, and to "walk the talk" of engagement rather than simply presenting.  At dinner one night just past the mid-point, my host Brad Beach and I were debriefing and he wondered if this approach was recognized or "seen" by the participants (between 20-35 people per session. It led me to wonder about those who also saw me for a keynote, an advanced online facilitation workshop, and 30 or so at KMLF and another 10 in a medical practitioners community of practice workshop. Wow, more than 650 people in 10 days! Reflect, reflect, reflect. I have been thinking about this and have two somewhat contrary thoughts. One is really a question:  does it matter if they explicitly understood my approach? The other is, if we can’t walk our talk, then we can’t keep moving our teaching and learning practices forward. First, a bit about my approach - I welcome your feedback. Based on some preparation with the workshop sponsors (all TAFEs (Technical and Further Education, sort of like our community colleges in the US but not really…) in Victoria and Tasmania states), we identified 7 "clumps" or areas related to teaching and learning online including: using a communities of practice lens to help make the social aspects of learning more visible/usable critically looking if "community" is useful in any particular context purpose relationship engagement and support activities monitoring and evaluation To back this up I prepared a huge slide deck of back up material we could select from depending on what people wanted to hear about. Of course as a whole this heaps too much.  In retrospect, too much even for choosing, especially with the diverse groups I had. And it requires spending quite a bit of time "explaining" to even begin to select. So I realized I had to structure some activities to surface what issues people were interested in. For the morning sessions I used the paired face drawing  (for details, see  here and here) to both make space for paired introductions and as a metaphor for how we work online with others… being open, trusting, not-knowing, and the power of open turn taking. Plus its unexpected and fun. Then I was going to do the "35″ exercise (which I did not know by this name until a weekend last week with Viv McWaters and Geoff Brown.. credit to Thiagi) but the rooms I was in didn’t have enough space for the circulating needed. In the smaller groups, we went around the circle sharing names and "what brought you here today." In most cases, each person’s reason prompted a comment from me which sometimes turned into mini conversations so this took up to an hour.  I kept a flip chart of these ideas and referred back to it throughout the workshop. But the concept was that even just sharing what we were interested in brought us deep into domain conversations without a presentation or "content" delivered by me. At this point I asked if people were interested in a short presentation on the communities of practice perspective and some reflections on how it might be useful in designing, doing and evaluating teaching and learning online. (By the way, these few slides were the ONLY slides I ended up using, but you can find the whole, annotated deck at the end of this post.)  As the week proceeded, I realized that this design approach was a nice way "in" on these conversations and I built on it, combining with a "design for at LEAST three perspectives" of institution/administration, teacher/facilitator/leader and learner/student. All week long as I heard people’s stories I heard, I felt, a lot of pressure to design for compliance and administrative needs, even while there is a ton of emphasis on the learners. I kept feeling that if we were able to look across these three audiences and across the "community-domain-practice" of the CoP lens, that we’d see a fuller perspective of the online learning offerings and find a fuller way to evaluate the whole, instead of just on completion rates, compliance to government vocational training requirements and student satisfaction surveys. But I’ll write more about that in a future blog post. After that, we needed to mix things up with a break. In some of the workshops we did Dave Gray’s "empathy map" exercise to expand what we consider about ourselves and the learners. It is a useful, visual way to test if we ARE designing for students. Other times — both in the morning and afternoon sessions — we did case clinics using various "fishbowl" formats. I think the Samoan Circle variation worked best because we did not fall into the challenging whole circle - everyone wanting to talk problem. The bottom line with these case clinics was that one person with a real problem or opportunity benefited from the experience of the group, everyone saw more clearly that each other was a resource and that this online learning offering is not a solo practice. I could have just thrown up a few slides and said that in 5 minutes, but I think the conversations in the fishbowl were some of the most engaging in all the workshops. The afternoon workshops were intended for teachers who have been teaching online for some time. To surface both their context and what they wanted to talk about, we first brainstormed some of their major challenges. We picked one and ran a reverse brainstorm in teams of 5.  Some of the challenges they picked to design for "100% failure" ranged from the generic "all online learning" to "focusing student engagement." As usual, this activity generates laughter, then good reflective conversations about real issues in their institutions. Sometimes I probed with the "four why’s" approach as it can be easy to sit at the symptom level, rather than get to the underlying or systemic issue.  Again, through a conversational format using small and large group issues were surfaced. I like the reverse brainstorm better than a straight up brainstorm as I think it is easy to get stuck both in our ruts and our "that’s the way it always is" attitude. By designing for failure rather than success, we shift our frame far enough that new perceptions can emerge. The afternoon then also had some sort of fishbowl case clinic. The clinics seem to tap into the knowledge and experience in the room and most people mentioned in the debrief how useful this was. We did a modified fishbowl "Samoan Circle" style where we started with three people in the middle, with one of the people being the person with a challenge or case, one colleague they picked and me. We started by hearing the case person’s story and then asked clarifying questions. Those questions alone can trigger a great deal of insight. Then we’d segue into ideas, followed by the case person reviewing what they heard/learned and planned to do. People said they planned to use this method back at work! In some of the workshops people had technology questions and we were able to successfully play using Twitter as both a note taking and "tapping into the outside world" experiment. I need to write this up separately as there were many insights. (Ah more time, eh?) Finally, in all the workshops I asked people to "Pay it forward" by suggesting what they heard in the workshop I should make sure to share with the next group. This was a twist on "what did you learn." You can see what they said in the early slides in the deck annotated below.  Sometimes we finished with a round of "just three words" on "your experience of the last three hours." I always love the words - predictable and unpredictable - which come out. Here is the PDF file of the annotated resources slides…NOT a presentation!  FacilitatingOnlineInteractionforLearningAU11  

John Smith likes to work on his vacation, it seems. Thanks to him, we now have an editable version of Chapter 10 of Digital Habitats… which in essence is a collection of all the worksheets from the book. I’ll let him explain! This is from the book blog. We wrote Chapter 10 of Digital Habitats as a combination summary of the whole book and as a workbook that organizes the content in a roughly chronological / process order (instead of the logical, expository order we use in the book itself).  We imagined that people would copy pages of the book and write their responses on paper.  And we published a PDF version that you could print out and write on as well.  But we’ve found that it’s useful when people complete it together, discuss it, and share it at several different stages of "completeness." Step 1: View the Google Doc version using this URL: http://bit.ly/DH-chapter10 Recently a group of students in the Foundations of Communities of Practice workshop completed a Word-Doc version of Chapter 10.  It turned out that the process of responding to the questions was very useful to them and the results were very interesting to compare, even thought the communities represented seemed quite different one from another. Being able to write in the Word Doc was more useful than the PDF version because the boxes could expand according to how much there was to say about a particular topic for a particular community.  (And in one community that was at a very early stage of development, it was useful to complete just the front end and skip the rest of it.) Here’s how to make a copy so you can work through the questions that are relevant to your community using Google Docs: Step 2: Save your own copy of the document Point your browser to the original:http://bit.ly/DH-chapter10 .  You can’t edit the original version, but anybody can view it.  Log in to Google Docs. (See Step 1.) Save your own copy of the document by selecting "Make a copy" on the drop-down menu under "file".  (See Step 2.) Find your new copy in your list of Google Docs and begin the hard / fun part: thinking through all the issues discussed in Chapter 10!  (See Step 3.) Step 3: Edit your copy, discuss, and share. We are considering having some systematic group discussions in CPsquare, comparing completed responses for many different communities.  I anticipate that the issues raised in Chapter 10 will be challenging and difficult for some communities, obvious for others, and irrelevant for some.  Understanding more about those differences should be very useful to all of us. If you have a completed workbook that you would like to present, please let me know.  Either way, stay in touch! via Digital Habitats: stewarding technology for communities » Editable version of Chapter 10 - Action Notebook. Thanks, John!

It is that time of year. Accounting. Cleaning. "Fresh start!" Ha! I found this article among the debris. I am interested in failure as a productive practice. I am loving that people are considering FailFairs and there are various websites devoted to sharing failure stories. (Oops, this one appears to have… FAILED!) What is your most productive failure story? Pointers?   One of my current notable failures is the failure to turn draft blog posts into finished posts. There are over 240 in my queue. Hmmm…. Edit: Jan 7. Found another failure article while cleaning. Hmmm…

I’m thrilled to learn that the Group Pattern Language Project has released the Group Pattern Language deck  ….and happy to add the deck as an an update to this post from 2010: Facilitation Card Decks. I was part of the initial team, but honestly, I struggled with the discipline of writing patterns. My brain kept on spotting exceptions so I fell off the wagon after the first meeting. But I kept supporting from the side because I sensed this team really got something I simply could not grasp. Now their hard work has borne fruit. Here are a few snippets from the web page. Welcome to groupworksdeck.org, the website about the Group Pattern Language Project’s exciting new deck of 91 full-colour cards to help facilitators and participants make their group process work more effective. The deck is accompanied by a 5-panel explanatory legend card and a booklet describing the purpose of the deck, how it evolved, and some ideas for games and other activities using the deck. Find out more about the deck. Buy a copy of the deck, or download a free PDF copy. Donate to the project, to help us develop additional tools to help facilitators and group process workers. Join our mailing list to keep up to date on what’s happening on the project. Learn about the mobile/phone app. Contact us. The cards, besides being quite lovely to look at, are a great way to stimulate our thinking about how we interact with others, how we design gatherings and how we work together. Look at a few of their suggestions on the about page. Suggested Uses: 1.  For group learning or teaching of facilitation skills Deal out the cards randomly, so that each person is holding a portion of the deck.  Have someone read, tell, or invent a story about an event: (a) that was well-facilitated, (b) that was poorly facilitated, or (c) that they will be facilitating in the near future. Have participants call out when the cards in their hands correspond to patterns that: (a) were used in the well-facilitated event, (b) could have been used to improve the poorly-facilitated event, or (c) might be used in the upcoming event. 2.  For post-event reflection and debriefing Lay out all the cards so everyone can see them. Tell the story of the recent event.  As you do, identify which patterns were invoked and which might have been more effectively invoked. 3.  For a team preparing for a facilitated event Place a large display board at the front of the room.  In the rows, list the nine categories; in the columns, list time stages:  "pre-event planning," "beginning of the event," "middle of the event," "ending of the event," "follow-up." Sort the cards by category.  Hand out the category stacks to individuals or groups on the team. Have someone describe the upcoming event:  the objective, background, possible obstacles to success, etc. Invite team members to select patterns in their category that could be used at each stage, and post the corresponding card in the appropriate row or column of the board (using a non-permanent adhesive). Once complete, review the full arrangement on the board and discuss as a group whether it presents an appropriate strategy for the upcoming event. 4.  For intuitive guidance—using the cards as an oracle or fortune-teller Can be done as part of preparing for an event or a during a break. Focus on the situation you are seeking guidance for, turning it over in your mind.  Draw one card to give you inspiration for how to proceed.  Or choose a tableau to apply.  For example, five cards might represent, in sequence:  (a) the context/past situation, (b) current influences, (c) the current challenge you face, (d) unexpected future influences, and (e) outcome/resolution. Use the cards personally or as a group to divine your current situation, future fortune, or what to do next.  Let your minds and imaginations and the group conversation guide you to what it all means, and have fun with it! 5.  For creating a case study to present in a class or workshop On a board or flipchart, create a blank Storyboard with dates and/or times shown across the top. In time sequence, tell the story of what happened, writing key events and facts on the Storyboard.  As you do, post the card for the pattern that was used at that key point onto the Storyboard (using a non-permanent adhesive). 6.  Assignments during a group session As people walk in the door, or once everyone has assembled, give each person one random card and ask them to take responsibility for bringing that pattern into the group session as needed. 7.  For self-assessment and self-directed learning Lay out all the cards.  Identify which patterns you feel most competent using, and which you would like to become better at. A.  Personal Development Activity Each week, select one pattern from the second list, and think about how you have used it in the past, could have used it, and might use it in future.  Keep it in a place where it’s visible and refer back to it at various points during the week.  Research situations where it has been used in an exemplary way.  Make a point of observing when it gets used in an event or activity you participate in, and how the facilitator effectively invoked it (or not).  (NB: If you are a facilitation teacher, you might similarly assign certain patterns to your students to study and research.) B.  Group Development Activity Sit in a circle around the cards laid out.  Give each person one or two sets of tokens (coins, paperclips, etc.).  Invite each person to lay tokens on: (a) the patterns they feel strong in already, and (b) the patterns they would like to get better at.  Take turns sharing about why you chose the patterns you did.  Teach each other by having the more competent group members tell stories and suggest approaches and exercises, and go to this website for further resources. 8.  Methodology Mapping If you are an experienced practitioner of a particular process method (e.g.  Open Space Technology, Appreciative Inquiry, Future Search, etc.), you can use the cards to map that method.  Choose 5-12 cards that you think are most important or that tell the story of how that method works.  Then from that set, choose 1-3 cards to put at the very centre, the patterns that express the vital core of that method.  Use this to explain the method to others, from among your colleagues or on our website. 9.  In the middle of an event when the group is stuck The deck can be used for "getting unstuck" in a variety of ways—by having the group reflect and talk about patterns that might be invoked (perhaps handing out the cards and/or displaying the full list of patterns), by guerrilla facilitation of someone in the group describing an "escape pattern" and then leading the group to invoke it, or by drawing an "oracle" card as in use (4) above. I immediately wanted to start trying some of these ideas and will use the deck in some upcoming work. Because I love the people who made these cards, I went out and bought 10 sets … some to use, some to give to clients and some to set free. I want to give four sets away to readers of this blog who help get the word out about the deck. If you would like a set, please post a blog post about the deck and how you might use it, then leave a link in the comments. Make sure you include a valid email address when you submit your comment (only I will see it) as I’ll use that to contact you to get your address/mail you the deck. First four, folks! Starting NOW!  Edit: January 12th. The Decks have arrived (THEY ARE BEAUTIFUL) so I’m going to put a deadline of noon PST, January 18th on my offer so I can then send the decks along!)

Cleaning the messy office. Cleaning closets. And reviewing my personal technology configuration. In my current case, I’m talking more hardware than software! That’s what I’ve been doing over the slow weeks of early January before client work tends to kick in (and yes, I’m available!) After cleaning up my office (lots of paper recycled and still two drawers of articles printed off from the net that I can’t quite let go of, organizing accounting stuff, etc…) the next thing I had to deal with is my internet service. I’ve had DSL, orginally through the beloved Speakeasy, but now part of Megapath. I loved the localness and great customer service of Speakeasy, but after about a year of their VoIP service for my phone I started having problems. And they said I needed to buy more bandwidth. I was stubborn. They sold me the package based on the level I bought and it SHOULD work, right? So I dithered for another year, contemplated moving to Quest Fiber, but once CenturyLink took over the complaints scared me away. That left me with Comcast. Sigh. I resisted for years. But we have Comcast for TV service (I am married to a television fan).  So after researching, I took the plunge. But, if I canceled my old Speakeasy internet and phone for my business, I still needed phone service. Comcast pitches the old "six months at a reasonable price," then it balloons. And I don’t use my phone THAN much. So I decided to follow the advice of Eugene Kim (now at his new venture, Groupaya) and port my business line to GoogleVoice, then use the OBI110 device (Amazon associate link - full disclosure)  to bridge Google Voice to my regular phone handset (not needed the computer to be on for calls). There are a few little twists to this process, which Eugene has generously captured on his wiki. This link is particularly helpful if you have to port a land line into Google voice via a mobile line, as Google does not port land lines. So far so good. I purchased the required cable modem as directed by Comcast (Motorola SB6121 SURFboard DOCSIS 3.0). Check. Bought a new router as my two year old router has been needed more frequent resets. (Linksys E3200 High-Performance ) Check. Scheduled install of Comcast 20MBS service for yesterday.  Check.  Clean out the stereo cabinet where I hope to put all this equipment (and free a little more room in my micro-office.) Check. Delay leaving for meeting Sunday afternoon to be there when the Comcast tech arrived and … Comcast was a no show. Somehow, it seems, our appointment was cancelled. Now rescheduled for Thursday. Grrr. Am I going to regret this choice? Today I still went ahead with the line porting. I got a cheap TMobile pay per use sim card, popped it in my old Tmobile handset (unlocked that I use for travel), and ported my business phone to my mobile. That took about 2 days. Today I started the porting process to Google Voice. Now I have to learn the ins and outs of GoogleVoice, how to get voice mail and all the myriad of options. Mamma mia. It ain’t simple. Then I set up the OBI110 and tested my phone with it. The audio quality was terrible with lots of breakup, but I suspect this is an exacerbation of the problem I’m having with my VoiP from Megapath, so I can’t judge the sound quality until the new internet service arrives. Yes, I’m impatient. I also need to assess if the headset I’m using is fried, further deteriorating sound quality. I’m hard on headsets. But wait- that’s not the only change. I have been frustrated a the current limitation of our home audio/video system. I want to stream music from my computer, I want to get rid of half the devices cluttering up our tiny living room and I want to bring more music into my daily life, not just when I’m at my computer. So we bought ourselves an 28th anniversary present of a Sony home music system (Sony BDV-E780W Blu-Ray Disc Player Home Entertainment System which we got on sale much cheaper than the current Amazon price - yay! But it still hasn’t shipped. Boo. ) which will replace the Roku box, the BlueRay DVD player, the old Onkyo tuner  and trigger my husband to finally remove the VCR that isn’t working from the stack! The five small speakers will replace the huge, ancient (well used, loved and now not so great) speakers, freeing up more space in the micro-living room. We’ll be Freecycling the speakers. The router I bought has a USB port and I plan to put a large external hard drive on that as my file back up (and if I can configure it with some of the constraints I’ve heard about Comcast) be able to access some of my key files from the road. Then I can also transfer all my audio library so I can stream to the new wifi enabled stereo and play on another remote speaker that, natch, came free with the stereo set. I understand that there are some format constraints with Sony (and which almost caused me NOT to buy it, but it was a weak moment, what can I say.) The final part of my configuration update will be a new desktop. Since my computer is essential business equipment, I tend to replace it every 2-3 years, donating my old computer to Interconnection here in Seattle. They make it free and easy. Thank you, folks! I bought an iPad2 last summer - my first Apple product — and I hate to admit it, but I love it and use it. A lot. Which has me considering an Apple product to replace my pee-cee. For years, the money I invested in PC software was a major barrier, but I’m doing more and more in the cloud. I open Office much less often and everything else I can use on a Mac. So should I do it? What is the migration path? I have gone to the Apple store a few times considering MacBook pros hooked into my existing ViewSonic 21 inch monitor. Or the slimmer MacBook Airs. But to be honest, where I travel in my work, I rarely have secure places to lock up computers and I hate carrying that much money around. So I travel with cheap netbooks. So do I need a laptop? Why not an iMac all in one? SOOO many decisions. I have not decided on this last step and missed my December 31 deadline (for accounting purposes) so I’m sitting with the question. There is no urgency. It may, however, impact how I set up my remote drive on the hub. Hmmm… It is no wonder my mom calls me every time she needs to change her tech configuration, or why my husband has me do most of it for him. This takes a lot of time and consideration.  Technology stewardship is not for wusses! Even for me, who helped write the book. How do you manage your personal technology configuration? Any tips or breakthroughs? Please, SHARE!  

I meant to post this 10 days ago — natch, but here it is… Take a look at these new years resolutions from Woody Guthrie which came via my friend Steve, who is really smart and seems to resonate with the universe in some mysterious way. I don’t do resolutions per se. But I have been cleaning my office. And blogging more! (At least until the travel ramps up again.) Happy New Years!   P.S. See Diego Leal’s New Years video here:  http://youtu.be/QI9FoH6rhms

I’m continuing cleaning up and adapting my  technology configuration this week. Here is part 2! I confess, I don’t pay nearly enough attention to all the good things flying past me, including things on my own Communities and Networks Connection. In case this is new to you, this is an aggregation project led by Tony Karrer. He set up a system that lets me curate content from a wide variety of bloggers interested in communities and networks (If you aren’t on the list and want to be, drop me a line!). Tony just let me know that Aggregage, the platform that powers has some new features that are now on the  Communities and Networks Connection.  Announcing the PERSONALIZATION ENGINE! That means that Communities and Networks Connection now allows you to sign-up and have your content personalized based on their interests. You can sign-up via the "Personalize Your Content" button on the right side of the interface shown on the right side of the picture on the right (right, right?). Tony has explained it well on his site, so I’m quoting the master. He refers to his own aggregation site, eLearning Learning  Now with personalization it’s even better. The picture below gives a sense of what’s happening: Curators handle finding the best sources of content.  The system then uses social signals such as those coming from Facebook, twitter, LinkedIn, delicious as well as clicks and views.  These are compared to averages for the source and also looks at who is providing the signal, how often they signal things, how often they signal for that particular source, etc.  Those aspects existed before and it does a good job of finding great content.  You can read a bit more about these aspects in eLearning Learning Launches New Features. What’s new now is that the site allows you to sign up and provide your Twitter and LinkedIn information.   The site will look at your activity on these sites and the content of what you share.  It will use that to find interests as well as to cluster you with other users who are like you based on interests and sharing.  You can partially control your interests via the Subscription page as shown below: This will change over time based on your LinkedIn and twitter activity.  You can always visit and manually select interests as well.  You can read a bit more here: Personalization Explained. The system then can combine three pieces of information to figure out what will be most interesting to you: Social signal score - are people in the audience finding it interesting Topic match - does it match up with your interests Like sharing - are individuals who are like you sharing this The system uses these to both rank things on the site and to generate Daily and Weekly newsletters. The reason that I’m most exited about this is that I partly use eLearning Learning to make sure I don’t miss things that is good content that is relevant to me.  Now with personalization, it is even less likely that something will sneak by. I also personally like the format of the new newsletter. Give it a try and let me know what you think. So I’ll add my pitch - give it a try and let me  know what you think. In the mean time, here is the best of Communities and Networks Connection 2011 LAUREL PAPWORTH- SOCIAL NETWORK STRATEGY | TUESDAY, APRIL 26, 2011 8 ways to deal with negative comments in online communities How do you respond to a negative comment in an online community,on Facebook? Shut the Page down, ban the commenter, suck up to them? How about a bitchy tweet on Twitter? Fight with them? Ignore them? Promise to do better? PS:  Your marketing intern may not have that skill! Click for larger size. Ignore the negative social media commenter. MORE >>  2945 Tweets ELSUA | WEDNESDAY, MAY 4, 20115 Reasons Why Activity Streams Will Save You From Information Overload I heart Activity Streams. mean, I * love* them to bits! From the very first beginning that I got exposed to them over at Twitter, over 4 years ago , till today, where I am using a bunch of various different microblogging / microsharing services, both internal and external, I couldn’t work, nor get much done!, without them. live them. Exactly! MORE >>  116 Tweets JENNY CONNECTED | SATURDAY, JUNE 11, 2011 Recording of Etienne Wenger’s talk Here is the link to the talk given by Etienne Wenger to Lancaster University, UK last month  Learning in and across landscapes of practice. This is a long talk and there is a lot in it to digest. Theory. Theory in social sciences is a way of talking about the world. Theories that try to explain everything tend to be reductionist. Identity. MORE >>  31 Tweets JOITSKE HULSEBOSCH | MONDAY, MAY 9, 2011 Roles in communities of practice Does a learning community or community of practice need roles to function well? Should you officially assign these roles to people or is it best if people spontaneously fullfil certain roles? What about the self-organising power of communities? We thought it would be nice to share some of our thinking in this blogpost. Starting with ourselves. MORE >>  35 Tweets ALCHEMY OF CHANGE | TUESDAY, APRIL 26, 2011 How "Membranes" Build Great Organizations In this article, you’ll learn about a new way of thinking about organizational boundaries; one that helps connect what’s inside the organization with what’s outside it. You’ll also get a new framework for thinking about the way organizations engage customers, partners, and other organizations. The "Cellular Business". Tweet. MORE >>  101 Tweets COLLABORATIVE THINKING | MONDAY, JANUARY 17, 2011 Activity Streams: Moving Beyond Event Aggregation When it comes to 2011 trends, I posted earlier on " Enterprise 2.0: A Transition From Destination Site to Platform Services ". Rather than publish a short list, I wanted to take some time to explore each trend in more depth. In this post, I want to examine the topic of Activity Streams. Level of insight : Inconvenient truth beneath the hype. effort. MORE >>  65 Tweets FRESHNETWORKS | SUNDAY, JANUARY 23, 2011 15 essential articles for online community managers Image by moriza via Flickr. To celebrate the second annual Community Manager Appreciation Day , we’ve brought together 15 essential articles for online community managers and social media managers. This collection of articles, resources and thinking should have something for everybody to learn from or to add to. MORE >>  356 Tweets PORTALS AND KM | MONDAY, JANUARY 24, 2011 What Social Media and Enterprise 2.0 Can Bring to HR Processes Last week I had the pleasure of doing a webinar with the enterprise 2.0 software firm, Bitrix. We covered  "The Business Value of Social Media and Enterprise 2.0" with an emphasis on HR process because of the audience.    I want to share with you a bit of my thoughts from that session.   Others have taken similar approaches. MORE >>  70 Tweets MICHAEL SAMPSON - CURRENTS | SUNDAY, MARCH 6, 2011 The Cost of SharePoint = License Fee x9 (It’s a Microsoft Figure) In response to my post about making SharePoint not look like SharePoint , Mike asked where the figure I quoted came from. He said: " I would also like to see you cite your source for the statistic you quoted. The problem with statistics is that anyone can toss them out but unless you fully understand the context they are meaningless. My Comments. MORE >>  78 Tweets GREEN CHAMELEON | SUNDAY, MAY 29, 2011 Blog>> The Information Lifecycle It has been a while now that I talked about my experience of putting incentives for KM initiatives in place. These thoughts are very valid for global activities, though we are starting in our company to look at a second approach: implement knowledge sharing in people’s daily activities without imposing additional work. MORE >>  17 Tweets The Facebook Pages redesign - what’s changed and what does it mean? EMODERATION | MONDAY, FEBRUARY 14, 2011 7 Levels of Social Media Engagement LAUREL PAPWORTH- SOCIAL NETWORK STRATEGY | THURSDAY, MARCH 10, 2011 The Social Enterprise - Welcome to the Era of Intrapreneurship! ELSUA | MONDAY, SEPTEMBER 5, 2011 Value Creation in Communities of Practice JENNY CONNECTED | TUESDAY, JULY 12, 2011 Various ways to use social media as a facilitator or trainer JOITSKE HULSEBOSCH | WEDNESDAY, MAY 11, 2011 How People Define Smart Organizations: The Biology of Great Organizations Part II ALCHEMY OF CHANGE | TUESDAY, MAY 3, 2011 Changing IT Mindsets From Deployment To Adoption COLLABORATIVE THINKING | MONDAY, JANUARY 24, 2011 How do different age groups interact across the social web? FRESHNETWORKS | FRIDAY, JULY 8, 2011 The Rising Need for Content Curation Skills and Capabilities. PORTALS AND KM | TUESDAY, MAY 10, 2011 Innovation as an Emergent Property of a Value Network VALUE NETWORKS | MONDAY, MAY 30, 2011 The sociable role of social reporters SOCIAL REPORTER | FRIDAY, APRIL 8, 2011 Blog>> Knowledge Management in Intranets GREEN CHAMELEON | SUNDAY, JUNE 26, 2011 What is the Value of a Tweet or Facebook Fan? LAUREL PAPWORTH- SOCIAL NETWORK STRATEGY | THURSDAY, APRIL 28, 2011 How to Use Employee Engagement to Boost Your Business ELSUA | WEDNESDAY, MAY 18, 2011 Attacks on connectivism JENNY CONNECTED | FRIDAY, FEBRUARY 25, 2011 Twiitering = learning? JOITSKE HULSEBOSCH | TUESDAY, OCTOBER 11, 2011 The Deep Science of Cooperation: Martin Nowak ALCHEMY OF CHANGE | THURSDAY, MAY 19, 2011 Enabling Participation: More Art Than Science COLLABORATIVE THINKING | TUESDAY, JANUARY 25, 2011 22 social media management tools - a wiki in development FRESHNETWORKS | TUESDAY, JANUARY 18, 2011 Putting Social Media to Work PORTALS AND KM | TUESDAY, SEPTEMBER 20, 2011 All Work is Networked VALUE NETWORKS | MONDAY, JANUARY 24, 2011 FOSI European Conference 2011 - social networks, education, privacy EMODERATION | WEDNESDAY, MAY 11, 2011 Id Rather Be A Hammer Than A Nail or Nails Come in Boxes EVOLVING WEB | FRIDAY, NOVEMBER 4, 2011 Media Trust explains how local news hubs will work SOCIAL REPORTER | WEDNESDAY, JUNE 15, 2011 9 Ways To Increase Your Productivity While Working From Home ELSUA | MONDAY, MAY 30, 2011 Why Smart People are Reluctant to Share MICHAEL SAMPSON - CURRENTS | SUNDAY, JUNE 26, 2011 So many learning style tests, so little time. JOITSKE HULSEBOSCH | TUESDAY, MAY 31, 2011 A New Approach to Multi-Stakeholder Network Assessment NETWORKING ACTION | THURSDAY, MAY 5, 2011 Enterprise 2.0: A Transition From Destination Site To Platform Services COLLABORATIVE THINKING | TUESDAY, JANUARY 4, 2011 The social media landscape in 2011 - infographic FRESHNETWORKS | TUESDAY, MAY 31, 2011 Social Enterprise Today: Useful New Content Aggregation Site PORTALS AND KM | THURSDAY, SEPTEMBER 29, 2011 How do Social Networks Create Value? VALUE NETWORKS | TUESDAY, MAY 31, 2011 Blog>> Brains Respond to Stories as if They Are Real GREEN CHAMELEON | TUESDAY, FEBRUARY 22, 2011 New guidelines on how to keep online environments safe for children EMODERATION | TUESDAY, FEBRUARY 8, 2011 Presenting to myself on collaboration and social innovation SOCIAL REPORTER | MONDAY, JANUARY 17, 2011 KM, Enterprise 2.0 and Social Business: One and The Same ELSUA | MONDAY, MARCH 28, 2011 Defining Collaboration - 2. Four Types of Work MICHAEL SAMPSON - CURRENTS | WEDNESDAY, FEBRUARY 23, 2011 Twitter for organisations JOITSKE HULSEBOSCH | TUESDAY, FEBRUARY 22, 2011 Launching the Personal Kanban Book EVOLVING WEB | FRIDAY, FEBRUARY 4, 2011 meeting formats JOHN TROPEA - DELICIOUS FACILIATATION | FRIDAY, OCTOBER 14, 2011 Hot Topics for 2011 2011 (4593) People (2501) Social (2225) Share (1603) Sharing (1603) World (1555) Change (1546) Networks (1534) Community (1515) Difference (1467) Business (1431) Development (1425) Management (1349) May (1324) Media (1298) Information (1296) Open (1240) P2P (1220) Learning (1191) Groups (1181)

I subscribe to the Strachan-Tomlinson Question of the Week email which sends out a provocative question (or form of question). They get me thinking and help me with one of THE most important facilitation/leadership/working skills I know of: asking questions. I’m not great at asking questions and am always seeking to improve my practice. I have been intrigued by questions that help frame responsibility in a group, rather setting up an expectation that the convenors, facilitators, leaders, whatever — are responsible for everything. That is rubbish. This week’s question does that for me: Question of the week | January 11, 2012 Ask "What is one thing you do not want to see happen in this session" This question enables participants to voice their concerns and contribute to norm setting in a group. Responses may also yield potential insights for the facilitator about previous group process experiences of participants. To bring this discussion to a positive conclusion, ask participants what they need to do to avoid what they don’t want to see happen in a session. This will result in people setting positive norms for working together. See Making Questions Work, Chapter 4, "Questions for Opening a Session", p 88. This reminds me of a question Peter Block  asked at the Nexus for Change gathering in 2008. It was something to the effect of "if this meeting (project, etc) were to be a failure, what would your role be in that failure? The guts of these questions all point to the idea of everyone getting "skin in the game." Owning it. Not simply applauding or rejecting from the side. IN THE GAME. It is too easy to sit back and criticize. It is harder to foster the conditions, to create the invitation and ask the questions that get them to engage and own it. That’s why I like these questions. For more on questions and methods that encourage ownership and responsibility, see: http://grouppatternlanguage.org/wagn/Inquiry Some great links on a summary post from Dave Pollard http://howtosavetheworld.ca/2008/05/03/ Related, but moving from collective engagement to collective action from Geoff Brown (Via Dave) http://www.yesandspace.com.au/?p=24 Related, but beyond question, from Peter Block’s FlameCenter’s methodologyThis methodology uses powerful questions and changes the conversations to those that confront people with their choice in accountability and commitment. The six conversations are: From Mandate to Invitation From Problem solving to Possibility From Blame to Ownership From Lip service to Dissent From Barter to Commitment From Deficits to Strengths

Today's Google Icon Via Bernie DeKoven on Google+ comes this fabulous video about how the South African hamburger chain, Wimpys, rolled out their new Braille restaurant menus. Bernie has the talent for finding things that make me smile, but this one goes deeper as well. I was tempted to use U2′s amazing video of their song about Martin Luther King (1984) as for my "Monday Video" as today is the Martin Luther King Jr. holiday here in the US. But I like the actions of the Wimpy video. Actions that speak, as they say, louder than words. Watch first:   The opening bit is "small gestures are worth it." In all my years facilitating and leading, the story of the ACTION almost always comes back to small gestures. It may be big or small ideas that get us going, but the small gestures get us there. My early geographical community leadership work found legs when I learned things like mirroring to better hear and understand what others were saying - usually with a small gesture that started with eye contact, leaning in to listen, and paraphrasing to work towards understanding. When I first started facilitating online around 1997, the simple act of welcoming and reciprocating opened up the magic of text based asynchronous conversation. As I returned to more face to face meeting facilitation, again the gestures of showing that I was listening, of helping make the act of "being heard, seen and loved" central to group interaction proved powerful. More powerful than any method or tool. I’m sure you have stories of the power of small gestures. I’d love to read them in a comment or through a link. Sometimes small gestures take the tiniest amounts of thought and energy. Sometimes they are deep, profound gifts (like placing sesame seeds on a bun to spell in Braille.) What I know, is they are worth it. Happy Martin Luther King Jr. Day.

Michelle Laurie and I are excited to announce the 3rd annual graphic facilitation workshop (aka Rosviz!) in beautiful Rossland, BC, Canada, July 18-20th, 2012. We had so much fun at #1 and #2, we are going for #3! (See Sylvia’s great video from #2 here.) Drawing on Walls at the 2011 Graphic Facilitation Workshop in Rossland, B.C. You are invited to this experiential workshop which takes place almost entirely at the drawing surface! We’ll start the evening of July18th by warming up our drawing muscles and silencing those pesky inner censors. The second day, we’ll build into the basic practices of graphic facilitation and recording. We will pay attention to preparation, the actual visual work, and follow up including digital capture of paper based images. Our third day will be devoted to participatory graphic approaches, practicing and giving peer feedback. You can expect to go away with icons, ideas and approaches which you can use immediately, as well as ideas about how to hone your practice. When might we use this practice? Sometimes our imaginations are sparked by a visual where words fail us. Think about when communities plan and imagine their futures, when teams consider the possible outcomes for their projects, when groups create maps to track their progress.  These are all opportunities to use visuals to engage and deepen community dialogue. You can use visual thinking to improve teamwork, communications, meetings, build engagement and to plan work. Step out of the PowerPoint rut! Who should attend? Facilitators, project managers, team leaders and members, town planners, teachers and anyone who would like to engage others beyond words. Please Note: You do NOT need previous experience or have to consider yourself an artist. At some level, we can all draw and use visuals to enhance our communications and engage diverse audiences. Quick details: Michelle will be hosting and we’ll both be co-facilitating. This 2.5 day workshop begins the evening of Wednesday, July 18th and ends mid-afternoon on Friday, July 20th.  Early bird pricing before April 1st is CA $690.00 and is CA $840.00 thereafter.  Email Michelle to register: michelle.k.laurie(@)gmail.com. via Workshop Alert - Rosviz is back! | Michelle Laurie rants and raves.

[Edit Feb 23: The notes and recording link of this event can be found here: http://faciliteeronline.nl/2012/02/the-spidergram-for-getting-started-with-and-evaluating-communities/comment-page-1/#comment-7704] Next week I have the great pleasure of facilitating a webinar for some Dutch colleagues of mine. In preparation, they asked me to put together a bit of background to prepare folks for our conversation. I decided to share it on my blog as well, in case any of you, dear readers, had additional insights to add. In other words, walking the "network talk!" [Edit Feb 20 - see the great pre-event comment stream here: http://faciliteeronline.nl/2012/02/digital-habitats-technologies-for-communities-webinar-with-nancy-white/] The group I’ll be conversing with is a group of 12 people who are involved in learning and change processes in their organizations or with their clients. (This reminds me of Beth Kanter’s Peeragogy.) They are on an 8 month learning journey and have been exploring things like social media  (which reminded me of this post on how I use social media - albeit a bit dated), communities of practice, online communities and the like. Now is the time to start weaving across those technological and process areas. So a perfect time for community technology stewardship! As we prepared for the webinar, some of the random potential bits for discussion included the practice of tech stewardship, the pros and cons of  "hopping across technologies," the tension between thinking about the platform AS the community instead of the people — especially distributed communities, what it means to ‘be together" as a distributed group, more on online facilitation, and how to identify community activities and tools useful in supporting those activities. The webinar will focus mostly on the latter and we’ll use the Activities Spidergram from "Digital Habitats: stewarding technology for communities," as a learning tool. But to set the stage, I wanted to write a bit about the other topics. Sort of a  lead in to the activities conversation. At the bottom of this post, I’ll link to all the artifacts we’ll use next week. And if someone prompts me, I’ll return after the webinar to post an update in the comments! (That means — show me you are interested/care!) What it means to be together using technology Groups, communities, pairs, networks are all about people connecting, being together in some way. In the "olden days" this meant being together face to face augmented by these artifacts which carried documentation of our being together called books, and letters that we slowly exchanged with each other via land based transport. Today we spend time with each other online — not just face to face. That may look like reading, replying to or retweeting messages via Twitter, interactions on Facebook, email, blogs, Skype, YouTube, Pinterest or any of hundreds of web based platforms. These platforms convey and hold the artifacts of our interactions. They are the digital traces of being together. But the EXPERIENCE of being together is something we create in our own minds as we navigate these artifacts. Without conversation with others, we may find our individual experiences of "being together" are, in fact, not at all similar. So the first key here is that being together, even technologically mediated,  implies that we have to reflect - at least a little bit - about shared or different experiences. Otherwise we may not be "being together."  Sense-making is critical. So if I’m designing or facilitating a social strategy using online tools, I had better darn well design in process to facilitate reflection, sense-making and other similar types of conversations. Yes, conversations, which implies active listening — something you can’t always see or have in pure social media actions. One of the tough things about all this is how to understand what is working. Is there really connection? We tend to compartmentalize the tech into things like page views. But does that tell us about our quality of being together? Of learning? Of getting things done? Not really. So in thinking about being together in this age, we need new frameworks for assessment. A nice intro to thinking about communities and how to evaluate them comes from a short video from the USAID KM Impact Challenge Hopping across technologies If you accept my first proposition that being together requires some sort of sense-making/reflective aspect, lets add on a layer of complication: hopping across different tools and technologies. So not only are we not face to face, but we don’t necessarily interact as a full group, nor on a single communications tool and this may (and usually does) vary over time.  Community’s technological configurations change over time. Let’s pick this apart a bit. 1. There is rarely just one tool. From Digital Habitats we framed the idea of configuration this way: "By configuration we mean the overall set of technologies that serve as a substrate for acommunity’s habitat at a given point in time—whether tools belong to a single platform,to multiple platforms, or are free-standing."  For example, we may have a NING site, but we talk to each other on the telephone and no one every identified the telephone as an official community tool. Look around. Our configurations are rarely as simple as they look. Observe and notice what people are using. Explore if there is a shift from the official platform to others and use that usefully, rather than as a distraction. 2. Togetherness does not imply only full group interactions. Side conversations and "back channel" are an intrinsic and important part of a community’s communication ecosystem.  We talk about "capturing" knowledge and having everything in one place, but the reality is that communities have all types of conversations and interactions. Some should stay small and private. Some should be captured and shared. And some will just happen. The key is that people are connected enough so that they DO happen. The interaction has primacy over the container or the captured artifacts … even if this seems counter-intuitive at times. 3. People start where they are technologically comfortable, and move to what serves them over time. Now this may seem like a repetition of #1, but what I’m getting at here is change in technologies is actually part of the life-cycle of many communities rather than an aberration or fatal disruption. (Though, yeah, it can be fatal, but less often than we might expect!) The key lesson here is start where people are "now" and let the needs of the community, its appetite (or not) for experimentation and change drive the platform evolution. 4. A change in technology may intrinsically change the interaction.  In our research for "Digital Habitats" we noticed that not only did technology change communities, but communities changed technologies. When members wanted or needed something, they invented new ways of using tools or scrounged for new ones.  When the motivation to do something together becomes more urgent and compelling than the platform, it’s affordances or constraints, you know something good is going on. So attention to the community’s domain, community and practice (see that video above!) should be front and center. Technology supports.  Technology stewardship So if technology changes what it means to be together, if technology choices change over time, it is logical that stewarding that technology becomes part of the life of the community and there is an association between the people who do this and a role — a role we call technology steward. Technology stewards are people who know enough about technology to help scan for, select and implement tools and enough about their community to know what they need and what they want/can tolerate. This is not the traditional IT person or pure geek, but someone who straddles these two domains of knowledge and practice. They are bridgers. (You might enjoy this 6 minute audio from Etienne Wenger, John Smith and I on tech stewardship. ) For example, consider the person who can observe how others use a tool (even if it is different than how they themselves do), notice how it can be valuable to the community and share that practice with others. (An ethnographer!) You have to know the tool, but to observe and understand the practice — that is the magical sweet spot. (For an example, see John Smith’s post on Skype.)  Most of us who find ourselves in this role are in it accidentally. I think that is significant! Community activities and their technological support So this leads me to the bridge to our webinar next week. Flowing directly out of this idea of technology stewardship is the need for ways to identify important community activities as a precursor to selecting and deploying tools. In the work writing Digital Habitats we identified 9 community orientations which comprise sets of activities that we found happening pretty commonly across different kinds of communities. This slide deck gives a brief overview. Digital Habitats Activity Orientation Spidergram Activity Cg View more presentations from Nancy White A couple of key things the spidergram exercise has taught me are: 1) observe your community with an open mind rather than through your own preferences. I, for example, love asynchronous conversations, yet in many of my communities, they would not thrive without telephone calls. 2) You can’t prioritize all 9 orientations all at once, but they may shift over time. This impacts community leadership, facilitation, and technology. So as always, this is not primarily about the tech, but about the community. That seems like a "no brainer" yet time and time again we fall into the technology seduction trap! That leads us to community facilitation, but we’ll have to save that for another day!   I’ll be asking the group to read Chapter 6 of Digital Habitats and then begin to fill out a spidergram for a group or community they belong to or work with. I’m also inviting them to post questions here or over at their group blog. But for the rest of you, what sort of advice would you offer for those trying to steward technology for their community? Post in the comments, please! Resources Digital Habitats:stewarding technology for communities book and blog Worksheets from Digital Habitats (pdf and copy-able- Google Docs with instructions here.) Spidergram worksheets More on the Spidergram Technology for communities wiki on CPSquare