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The Globe University-La Crosse campus got into the holiday spirit recently by sponsoring Angel Tree tags from the Salvation Army and the Tree of Hope for pets. Each group put up a tree in the commons, one for donating pet supplies and the other inviting students, faculty, and staff to sponsor a child in need.
Decorated by photos of animals in local shelters, the Tree of Hope features items donated by the Globe community. Dry and canned cat and dog food, kitty litter, toys, treats, and pet beds are piled up, ready to help animals in the area.
"The donated items are then picked up by the SPOTT program: Supporting Pets Over Troubled Times. We heard about this program in Sparta through a former student of ours," said Amy Stinson, vet tech program chair. "It is similar to a food pantry for people, but for pets instead."
Globe’s Angels
Dani Graham, a vet tech instructor, noted that animal shelters and pets can be overlooked during the holidays. "It’s easy to forget animals are in need, too," she said.
Donations for the SPOTT program will be accepting donations on campus until December 17.
Globe University also sponsored 25 children from the La Crosse area through the Salvation Army’s "Angel Tree." The Salvation Army estimated that more than 1,500 children were provided clothing through area sponsors last year, so the La Crosse campus was more than happy to contribute this year.
Jackie Lee, medical assistant program chair, sponsored several children through the program. "I feel fortunate in my life to not live paycheck to paycheck, so it only feels right to give back to those who maybe don’t have that luxury," she said, adding, "The thought of a kid getting something that will bring a smile to their face makes me happy. I like to be able to help in the community."
Several students also sponsored children through the Angel Tree. Vet tech student Mollee Whyte was one student who participated. "I chose to donate to the Salvation Army to help a child in need," she said.
"I feel that every child should be able to have a joyful and happy Christmas. I hope my donation helps the family and the child have a happy Christmas."
We are grateful for the generosity demonstrated on our campus to fulfill Globe University’s mission of We Care, and wish a safe and happy holidays to all.
Globe University & Minnesota School of Business
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:49pm</span>
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Our campus received many nominations for several staff members, but one in particular stood out from the rest. You may see her around the halls, walking quickly to help with vet tech surgeries or tutoring students in the computer lab as she is always busy.
We are proud to announce Jennie Wertel, vet tech program chair, as the recipient of our Staff Member of the Year Award! Why is she so awesome? Here are 15 reasons:
She is an active listener with students and coworkers and demonstrates the qualities of a strong leader who always represents Globe University-Green Bay well.
She is great with our campus’ open door policy as she is always willing to listen or help.
By offering tutoring sessions and being a leader in best faculty practices, Jennie paves the way for finding out tricks in Campus Connect and provides training as well.
She is approachable, helpful and eager to answer any questions.
She is always willing to help students or staff members and is willing to talk about new ideas for her program.
She is professional, respectful and thinks outside the box.
She goes the extra mile for her students every day and takes the time to get to know all of her students — which is a big deal considering she’s got a huge program!
When she comes across a student who has needs that may go beyond what they are getting in school, she does her best to help them.
She gets along with everyone so well and is just as giving with her coworkers as she is with her students. She will step up and help out whenever asked.
She has a super strong work ethic. Her students see this and many emulate it. She is tough on her students because she wants the best out of them.
She not only works well with the vet tech team, but also with all of the other teams on campus. She helps the vet tech team to provide excellent service to our students.
She is always able to answer questions of staff or students and goes the extra mile even though she may not actually have any free time in her schedule.
She truly cares about every student and teacher on her staff.
She is definitely a "do as I say and do" person because she is consistent in her messages and her actions.
She backs up everything she says with positive outcomes and never has to step on anyone to get there. A true leader.
Globe University & Minnesota School of Business
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:49pm</span>
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Students from two professional communications classes teamed up with Turn Style Consignment for an applied learning project. They competed by putting together professional, interview-appropriate outfits for their professional etiquette unit.
The teams met and received a brief presentation from industry experts where they were able to see a few examples of appropriate professional attire as well as get a basic layout of the store before the competition began.
Each team had one hour to pull together a professional outfit for a team member and then present it to the experts at Turn Style.
Once the "Champion Outfit" was selected, the students were asked to add up the cost of all the items in the outfit to find out which team put together the lowest cost professional ensemble. The students were surprised to learn that they could buy a professional outfit for less than $30.
"After this project, I feel better prepared for an interview, because I now know what a lot of companies look for in terms of professional attire," said Gina Lemay, Globe University-Woodbury student. "I may return to Turn Style for interview options because I feel like they had more high-end and nicer clothing than other thrift stores."
According to Brenna O’Connor, instructor of the professional communications class, her class learned about affordable, professional clothing options as well how to apply a variety of guidelines to appropriate interview attire.
"This project also gave the students a hands-on experience in teamwork, professional etiquette, and a variety of other communication skills that were practiced and developed during this activity," said Brenna.
Student Megan Nelson commented that she thought this was a great project because they were able to work in teams and they had a lot of fun. "This was a great experience because now when I go for an interview, I can easily go into a store and look for what I need and what will get me that job."
Professional Attire DOES Matter
Did you know that first impressions are usually formed within the first 30 seconds? According to Brenda Ferguson Hodges, a California-based image consultant and career coach, appearance affects hiring decisions and plays a major role. Hiring managers need to be able to visualize you in that position they are trying to fill.
"This applied learning project taught me that almost 70 percent of good communication is non-verbal. Therefore, if I wear the right attire for an interview, I should be on track to have 70 percent of the communication in place," said student Daniel Mitre.
It is very important to make a good impression in a job interview. Click here to learn more about the top reasons hiring managers and human resource personnel give for not hiring an applicant.
Globe University & Minnesota School of Business
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:49pm</span>
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LinkedIn is a great tool to assist with your job search. There is a right and a wrong way to use it, though. Find out which of these mistakes you may be making - and how to avoid them.
1. No Profile Picture
A gray silhouette is a red flag to LinkedIn users. A picture to go along with your profile makes you more relatable; more human. Recruiters want to put a face with a name, so you should include a professional headshot of yourself to accompany your skills and experience.
2. Including "Seeking Opportunities" in the Headline
Although this is a nice way of saying you haven’t quite yet landed the position you’re looking for, it can make you look desperate. Instead, include your area of expertise or what your general job title would be in your headline. "Veterinary Technology Professional" or "Business Marketing Expert," for example. These keywords will help you come up in search results if a hiring manager is looking for someone like you.
3. Not Completing the Summary Section Fully
The Summary section of your profile is a chance for you to showcase your value to potential employers and sell yourself as an employee. Be sure to fill it out completely, including uploading files or linking to examples of your work, such as a PowerPoint presentation or blog article.
4. Not Including Contact Information
Your contact information should be easy to find on your profile. People won’t spend extra time looking for it if it’s not available, so you could be passed over for job opportunities.
5. Confusing Work History
If your work history is confusing or doesn’t match your resume, it will turn recruiters off. Make sure you clearly lay out everywhere you’ve worked, for how long, and what your job title, duties and any accomplishments were.
6. Grammar and Spelling Mistakes
If your profile is littered with grammar and spelling mistakes, it simply looks bad. It gives off the impression you’re sloppy and that you don’t pay attention to detail - qualities a hiring manager does not want in an employee.
7. Not Including All 50 Skills
People are able to search skills on LinkedIn, and the more skills you have listed on your profile, the more likely you are to come up in search results. Take advantage of this feature by listing the maximum 50 skills.
8. Not Joining All 50 Groups
Being a member of a group can also help you get pulled in search results. Join 50 industry-related groups to maximize this opportunity, and don’t forget to engage!
9. Not Getting into the Discussion
Participating in group discussions or commenting on posts is not only a great way to show your expertise, but it can put you in front of key influencers who have the power to get you hired.
10. Not Saying Thank You
Always thank a new connection. It starts a conversation and shows the person you’re not just blindly adding every LinkedIn user you can. Point out that you have the same interests, a common connection or similar work experience to make the message more personal.
To learn more about Globe University and career support services visit www.globeuniversity.edu/about-us/career-services.
Globe University & Minnesota School of Business
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:49pm</span>
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In Carey Mraz’s Professional Communications course, Globe University students recently got to experience first-hand the variety of customer service they were provided at local businesses through an applied learning project.
In the first half of the class, students learned about the importance of nonverbal and verbal communication, which prepared the students for the types of skills they should be observing as well as demonstrating while out in the community. All of them recognized that nonverbal communication is just as important as, if not more important than, verbal communication.
Each student was allowed to call one of their three locations to pose their customer service question over the phone, and they found the calls were not as easy to make as they had initially thought due to the lack of nonverbal communication.
Students noted that their experiences were generally positive, though the few bad incidents were bad enough that they would not return to those businesses. They did say that they definitely now know how not to act when they are providing services to customers at their jobs.
On a positive note, one student had such a great experience that she took the time to fill out a positive customer service experience card for the individual who worked with her to answer her questions.
This customer service project allowed the students to put into practice the communication skills they had gained throughout the quarter, while at the same time observing the communication skills of others at local businesses.
Students were assigned to small three- to four-person teams and they were allowed to choose which businesses they planned to visit. To make the task of talking to the businesses easier and more realistic to the students, they were encouraged to visit locations and ask questions that they sincerely had an interest in or had a need for.
For instance, one student was looking for a new cat litter for her cat who has sensitive skin. She opted to go visit Petco. There she was able to speak with someone about her cat’s issue and they helped her select the best litter option.
Another student was looking for a new cellphone company so she visited Cellcom to ask about their plans and options. This took the pressure off the students so that they didn’t feel that what they were asking was fake or staged and they were able to relax a bit and act themselves when they approached employees on their visits.
Globe University & Minnesota School of Business
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:48pm</span>
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Students in Professional Communications I are required to complete an Applied Learning project each quarter at Globe University-Sioux Falls.
Students are encouraged to center their projects around their field of study and career goals. This quarter, seven veterinary technology students worked with two pet rescue organizations in the Sioux Falls area to benefit cats and dogs.
Program chair Kim Smith was responsible for contacting Northern Plains Boxer Rescue and Peanuts Place Cat Rescue. Kim divided the students into two groups and organized a food and donation drive for the rescues.
The students then decorated two boxes to be placed at the front entrance of campus, as well as other boxes that were stationed at local businesses. Students periodically checked the boxes for donations to be delivered at the end of the quarter.
"We do a lot of work for the different rescues around the region. We try to help them out by spaying and neutering their animals as well as vaccinating and micro-chipping them. The reason we do this is to help get these animals their forever home. We feel grateful to these rescues as they are our bread and butter as they provide the animals that our students use to get the much needed hands on learning they need. This is what allows us to produce great veterinary technicians. Our students felt the need to give more as they see how much time, money and effort these rescues put into saving these animals," Kim said.
The collection effort was a "great success," she said.
"The cat rescue received 13 20-pound bags of food, three eight-pound bags of food and four 40-pound bags of cat litter, along with lots of toys and cat bedding. The boxer rescue ended up with two 20-pound bags of food, a bag of rawhides, a dog bed and some toys and leashes," Kim said. "We also are taking cash donations for both rescues over the holidays."
The food was delivered to the cat rescue and it was greatly appreciated.
"The manager explained that she uses 80 pounds of dry food a week, not including any canned or special diet food. She also goes through 2,000 pounds of cat litter a month," Kim said. "The cats I saw at Peanuts Place were the healthiest and best-looking cats I’ve ever seen at a rescue. These cats were all very tame and friendly. It was truly a cat’s paradise."
The students were happy they could help out.
"They may not have realized because how many supplies these rescues go through to keep animals safe and healthy before they find their forever homes," Kim said.
One student in particular stood out to Kim during the Applied Learning project.
"Sami Koontz did a great job of organizing the students and keeping them on task so that everything went smoothly. She also did a great job of getting thank you letters out to all that participated," she said.
It’s always great to see students work hard on their applied learning projects. It’s especially wonderful to see students networking in their fields of study to benefit those in need.
Globe University & Minnesota School of Business
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:48pm</span>
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One thing that really sets Globe University-Green Bay apart from other colleges is our We Care mission. Michelle Jadin, second from left, shows off toys with St. Vincent staff.
Many classes include applied or service learning that helps build collaborative partnerships in the community, benefiting both the organizations we work with and the students who are given the opportunity.
One student in particular took that mission to a new level.
"Since I’ve started coming to Globe University, I’ve enjoyed doing the service learning projects in class, so I decided to do one of my own," Michelle Jadin said.
What better to do a service project than to gather toys and supplies to benefit children in our local hospitals, Bellin and St. Vincent’s?
Michelle, a medical assistant student and student leader on campus, organized the project herself. It was an idea she came up with on the spot.
She is passionate about kids and her career choice of medical assisting, and wanted to do something to make the holidays better for kids who were stuck in the hospital.
Little did Michelle know her project would turn out to be such a great success!
With the help of students and staff at Globe University, the campus graciously donated well over 60 items: toys, books, crafting items, stuffed animals, puzzles and more. All were be shared with kids at Bellin and St. Vincent’s hospitals.
When Michelle went to drop off the items at St. Vincent Hospital, the staff was so grateful that Globe University staff and students thought to collect and donate items to make children happy.
We are grateful to have such a giving campus and students like Michelle who take initiative to organize awesome projects like this to help our community!
Globe University & Minnesota School of Business
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:48pm</span>
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Santa arrived early at the Globe University-Wausau campus… but it appears that only pets made the nice list!
Anissa Kimm and Jayne Bloomer decorate this tree to encourage donations for Christmas Wish
Recently, the holiday tree in the commons was piled high with pet-related items that will find their way to local shelters due to the efforts of local radio station 95.5 WIFC, spearheaded by morning show personality Stacy Cole, in partnership with Marathon Town & Country Store. Together, they sponsored Christmas Wish, a donation drive to benefit five local animal shelters with food, toys, cleaning supplies, newspapers, leashes and collars, and other necessary items.
Through various community and social media connections, veterinary technology program chair Stephanie Daniels learned of Stacy Cole’s efforts and talked to her about how Globe University-Wausau could help. Stephanie talked about this opportunity with the VT club and in classes, and this immediately caught the attention of veterinary technology student and Student Ambassador Jayne Bloomer.
"Jayne contacted me about jumping in on the project as soon as she saw the information about the drive," Stephanie said.
"I wanted to do something like this, but I wasn’t sure of how to go about it," Jayne said. "I was excited to be able to help out!"
With the veterinary technology students and the club on board, the next step was to generate interest on campus. Jayne and fellow veterinary technology student Anissa Kimm provided inspiration by decorating the tree in the lobby and the nearby donation boxes.
"I had fun decorating," Anissa said. "I was happy to do my part."
They didn’t stop there. They spread the word using e-mail, social media, flyers and word of mouth. Anissa took flyers home so she could talk to her family about the project, and her mother and stepfather gladly pitched in.
"They love supporting animals," Anissa said. "And I love shopping for animals, so it was exciting for me, too!"
Jayne also encouraged her friends and family to support the efforts. "I shared our post on my personal Facebook page to encourage other students, family and friends to donate items for the shelters. I also made sure to talk about the donation drive in my classes."
Stephanie also made sure to talk about the drive with Globe-Wausau’s partners in the community. When she mentioned it to Stevens Point Animal Hospital, they offered to help out with five large bags of food. Along with the generous contribution from Stevens Point Animal Hospital, the Globe-Wausau campus was able to donate cleaning supplies, five bags of newspaper, cat litter, pet food, collars, toys and trash bags.
Donations for Christmas Wish piled around the tree
Stephanie expressed her gratitude to all those who participated and contributed to this cause:
"Thank you to all who donated, especially Stevens Point Animal Hospital, and the students who embraced this project, like Jayne Bloomer. At the holidays, it’s the perfect time of year to think about those in need in our community, including our furry friends. Shelters depend so much on donations and volunteers. This was a wonderful opportunity for our veterinary technology department to get involved."
Jayne, too, was grateful for the opportunity.
"My passion has always been helping people and animals, so I had a great time helping set up for this donation drive. I’m happy we had the chance to make a difference."
Globe University & Minnesota School of Business
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:48pm</span>
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Fall quarter of 2014 continued the tradition at the Globe University-Wausau campus of recognizing a deserving student of the quarter. This quarter, the faculty of Globe University-Wausau is pleased to name Sara Rosenberg of the massage therapy program for this honor.
These qualities describe Sara perfectly, as Melissa Baker, massage therapy instructor, explained:
"Sara’s a pleasure to have in class. She’s motivated, works hard, stays positive, and definitely has a knack for massage. I can’t wait to see all the incredible places this new career will take her."
Noted campus librarian Nora Craven: "Students aren’t always excited about library instructions. But Sara was involved during the library instruction in her class. She asked thoughtful questions and set a good example for the rest of the students. She often spends time in the library, and it is a pleasure to have her there. She always has a smile for everyone."
Sara was pleased to receive this honor, and is glad she chose to attend Globe University-Wausau.
"I’m very happy I chose to take my classes here at Globe University; it’s quite the charming school," she said. "I’m finding that I really appreciate the experience here, and the support from fellow students and faculty helps me strive to do my best every day. I really appreciate everyone putting forth their best effort and helping each other shine."
Sara is always ready to motivate other students. She shared some quotes that have inspired her in the hope that others will find inspiration as well.
"First, always believe that something wonderful is about to happen! Another is that we cannot direct the wind, but we can adjust our sails."
She added, "Also, your attitude is your driver in taking you where you want to go. I truly believe that a positive attitude is essential for success."
As the Student of the Quarter, Sara will receive a designated parking spot for the entire winter quarter, complete with her name and photo on the sign.
Globe University & Minnesota School of Business
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:48pm</span>
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Globe University-Appleton was a sponsor for the "Celebrate LIFE" fundraiser benefiting the Community Benefit Tree.The Community Benefit Tree is 501 (c)(3) nonprofit organization that exists to celebrate people’s lives and provide support during a medical crisis. They help family, friends, and co-workers plan a "Celebration of Support" event for their loved one who is ill. This one day event helps the family raise funds they can then use for living and medical expenses. Community Benefit Tree also provides education, support, resources and financial assistance for families struggling with a medical crisis.
Rachel Romatoski and Gina Havlovick (left to right)
The "Celebrate LIFE" fundraiser had participants play a life-size game of LIFE in order to develop an understanding of daily expenses, especially for an individual experiencing a medical crisis. Director of admissions Gina Havlovick and admissions representative Rachel Romatoski manned the "Education" table for this game. The event also included a silent auction and food sampling from local vendors.
About the fundraiser Havlovick noted "This is my third year working a booth at this event and it is my favorite event of the year! The Community Benefit Tree is such a wonderful organization which fills a need in our community. It is truly inspiring to see everyone come together for one night and try to raise funds to continue to support families in need in the Fox Valley." Romatoski added, "playing a ‘life-sized’ game of life was a fun way to help understand medical financial struggles from a different perspective. I was happy to donate to the cause and I won my first silent auction!"
Several other GU-Appleton staff members were able to attend. Associate Dean Brandon Pannier said "The event had a great energy. It is important to help others in need and give to charity, but if you can do it while playing a life-sized version of a board game, it’s a plus! It was great to see so many organizations from the community come together to help others. Also, the community food vendors were fantastic."
Written by Amanda Loewen, Service Learning Coordinator at Globe University - Appleton. Amanda teaches several classes each quarter and works with non-profit organizations within the Appleton community to assist the organization with their needs while providing students with applicable learning opportunities.
Globe University & Minnesota School of Business
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:47pm</span>
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The unique opportunities for massage therapy students at Globe University - Wausau continued throughout Fall quarter 2014. Recently, a graduate of Globe University - Wausau’s massage therapy program visited the special populations class to share her experience as a graduate working in the field, and the incredible insight she has gained from working with a very special client.
Massage therapy graduate Lori Hindman demonstrates working with a disabled client
Lori Hindman is an LMT with her own massage therapy business - Healing Touch from Heaven, LLC, in Mosinee, Wisconsin. One of the reasons Lori pursued massage therapy as a career is because of her strong desire to help her disabled brother and others facing similar challenges. In her practice, Lori focuses primarily on clients with disabilities. Lori’s brother has been in a wheelchair for 20 years.
Lori and her brother visited our special populations class to share their insights about the challenges and benefits of massage for the disabled client.
Observing the communication between Lori and her brother while moving to and from the massage table made an impression on the class. Holly Rajski said, "Before this demonstration, I could only imagine the thought and planning it takes to assist someone onto the massage table from a wheelchair. This demonstration showed us the importance of proper body mechanics on the part of the therapist and the importance of shared communication throughout the transition. It’s also important to think outside the box; not all clients in wheelchairs are going to share the same disabilities and we will have to be creative in finding a solution to fit the needs of each person."
After the demonstration, the class practiced by role playing both the massage therapist with a disabled client and taking the role of the disabled client. This portion of the class definitely made an impact on these students.
Jolene Kinney said, "When I was in the wheelchair being assisted, it really made me understand how difficult not being able to use your legs would be. When I had to assist the disabled client, it also made me have a better understanding of how difficult it can be for the client, and that as the massage therapist, we have to do everything possible to make them feel comfortable and make it easier on them."
Hattie Mallek observed, "I had a bit of an advantage when it came to understanding the point of view of a disabled client. There was a time about four years ago when I didn’t have very controlled use of my lower body after a surgery on my lower back. I had to rely on someone to help me in and out of bed and to turn over. For a brief time, I experienced what it was like to need that extra help. I knew what it was like for my body to not function like it was supposed to. Even with this experience, I can only imagine what my life would be like if I lost the mobility in my lower body permanently. In a small way, this role play helped everyone see how different life is with a physical disability."
Lori and her brother also talked about the benefits of massage for the disabled person. Through their insight, the class was able to understand how beneficial it is for a disabled person like Lori’s brother to have regular massage therapy. Hattie noted, "With Lori and her brother sharing their experiences and thoughts about the treatments, we were able to understand just how important massage is to a disabled client. Massage therapy can make all the difference in the world to them. Having a physical disability puts so much extra stress on the body, and having a lack of mobility can quickly lead to a buildup of additional issues in the body. Because of this, the work we do as massage therapists can be vital to the quality of life of a disabled client."
The class agreed that meeting Lori and her brother and learning from their experience was something that would certainly help them as they prepare for their careers as massage therapists. Maurice Steffens stated this simply when he said, "We learned some very valuable information in this class. I am very grateful for this presentation; it was inspiring and we learned some necessary concrete material."
Hattie and Jolene agreed. Hattie continued, "I definitely understand the importance of this experience we had in class. If anyone can benefit from massage therapy, it is someone with a physical disability." Jolene added, "All clients are different and will need different assistance. Being able to always think about what will be most beneficial to my client will help me to be able to treat them most effectively and assist them in ways that are comfortable for them."
Lori enjoyed the experience as well. She said, "Being able to provide this kind of help to people like my brother is why I chose this career. I know that I am able to really make a difference in the quality of life for my clients. I am glad to be able to share some of the experience I have with the students, and I hope they will find this kind of satisfaction in their careers."
Globe University & Minnesota School of Business
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:46pm</span>
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"Tonight, I will focus on beginnings," said Laurie Anne Caamal, Globe University-Madison West graduate.
Completing one part of the journey and starting a new journey—all in one night. Let’s celebrate our fall 2014 graduates!
Inspiring and motivating speeches were recently given by our graduate speakers from the Madison East and Madison West campuses.Globe University-Madison West Graduates
Joy, laughter and tears were spread throughout the audience. Hearing the obstacles that were overcome and the journeys that led them to becoming Globe University alumni was nothing short of amazing.
Madison East speaker Terkeysa Patterson, a graduate of the medical assistant program, spoke about her journey, quoting C. S. Lewis: "You are never too old to set another goal or to dream a new dream."Globe University-Madison East Graduates
It set the atmosphere for graduation.
"Forcing myself to get up every day to go to a job because I have to pay bills. Now Globe University has changed my life for the good of myself and my family, and I have come so far in my life," Terkeysa said. "I had something to prove to myself and to the people that wanted to see me succeed. I just want to let everyone know that no matter what life throws at you, your setback is a setup for a come up."
Madison East speaker Whitney Ruda, a graduate of the paralegal program, spoke about overcoming your past and how to not let that ruin your future.
"As a teenager, I made some reckless choices. I was incarcerated for four years at the age of 20. Shortly before enrolling at Globe University, I started working for Pelliterri Waste Systems, a company that, thankfully, believed in second chances," Whitney said. "After learning about networking at Globe, at Pelliterri’s last annual company Christmas party, I approached one of the owners and spoke to him about my goals. Later, he offered to create a position to specifically to deal with contracts. I’m proud to say I began my current position as the contracts coordinator for Pellitteri Waste Systems."
She continued talking about her story and overcoming obstacles.
"There was a time when I had lost all faith in myself. I honestly believed it would never get better, that I would never be better," she said. "But right now, in this moment, I know that no matter what your past struggles are, no matter how you’ve been judged, no matter if you’ve ever lost sight of who you are or who you want to be, with faith, hope and a lot of determination you can overcome and be everything you were ever meant to be."
Laurie Anne Caamal, Madison West speaker and admissions representative for the campus, graduated from the business administrative program and shared her path to becoming a Globe graduate.
"Tonight I was going to focus my time on rising above obstacles. But graduates, you have already done that. Congratulations! Instead, tonight I am going to focus on beginnings. Graduates, do you remember the first time you stepped into Globe University? Do you remember the beginning of this journey?" she asked. "My ‘beginning’ was a pending divorce and the need to secure a better job to financially support two children. I could not find meaningful full-time employment—even with years of administrative experience and owning my own business, because I had an incomplete degree and an employment gap in my resume due to taking time to raise my children. I was working yet another part-time job and facing heavy financial issues when I saw the commercial on TV for Globe University. I made the call. My next beginning was my first quarter at Globe. We have all been through things that have made it tough to continue and we have all made it to the other side—not to the end, but to the beginning."
Congratulations to our December 2014 Madison Globe University graduates!
Jonathan Dibble*- AAS: Managerial Accounting
Paul Jones- AAS: Business Administration
Megan Peterson- AAS: Business Administration
Laurie Anne Caamal*-BA: Business Administration
Alisha Kunz- BS: Business Management
Arthur Blimling- AAS: Criminal Justice
Shelbi L. Valek*- BS: Criminal Justice
Heather Gonzagowski- BS: Health Care Management
Todd A. Grauvogl- AAS: Health Fitness Specialist
Daniel Torres- AAS: Information Technology
Jason J. Janz*- BS: Information Technology
Chris Andersen- BS: Information Technology
Sean Murray- BS: Information Technology
Ben Riser- BS: Information Technology
Brittany M. Miller: Diploma: Massage Therapy
Monica Bullen*- AAS: Massage Therapy
Kari Steindorf- AAS: Massage Therapy
Terkeysa Patterson- AAS: Medical Assistant
Sofia Albis- AAS: Medical Assistant
Felicia Bay Baccam- AAS: Medical Assistant
Heather N. Graham*- AAS: Medical Assistant
Miranda Peterson- AAS: Medical Assistant
Jasmine Sullivan*- AAS: Medical Assistant
Glenda Vasquez- AAS: Medical Assistant
Fiona K. Wakefield- AAS: Medical Assistant
Tanya Walters*-AAS: Medical Assistant
Amber Bowman- AAS: Paralegal
James A. Kalscheur- AAS: Paralegal
Whitney Ruda- AAS: Paralegal
Tammy De La Rosa- AAS: Paralegal
Mindy Gehin- AAS: Paralegal
Corinne R. Dockter- BS: Paralegal
Julie L. Roberts*- BS: Paralegal
Trina Dohm**- BS: Paralegal
Chelsea Bauman- AAS: Veterinary Technology
Julie Jerdee*- AAS: Veterinary Technology
Carley Reisen*- AAS: Veterinary Technology
Kristi L. Cherry- AAS: Veterinary Technology
Christopher Horne- AAS: Veterinary Technology
Rachel Kyle- AAS: Veterinary Technology
Jesse Shunk*- AAS: Veterinary Technology
Samantha J. Sutor- AAS: Veterinary Technology
Sabina M. Thies - AAS: Veterinary Technology
Jessica A. Yauk- AAS: Veterinary Technology
Elizabeth Cogshall- BS: Veterinary Technology
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:45pm</span>
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Globe University-Sioux Falls is in a unique position to help businesses in the area expand their workforce and hire hardworking individuals. Our campus offers in-demand career fields such as medical assisting and veterinary technology . Our students are offered a variety of classes to help them become valuable employees. Students need to be well prepared for a competitive job market and high demand workforce in today’s economy.
In order to gain more insight into the needs of our community, Campus Director Aimee Miritello hosted a Workforce Development Roundtable on campus on Thursday, December 18th. Six participants from the community attended the round table event, including employers from Avera, Goodwill, Citibank, and the City of Sioux Falls. Topics of discussion ranged from the state of the current workforce in Sioux Falls to what skills employers are looking for in potential employees.
Our staff gained valuable insights from these employers about what they’re hoping to see in future employees. Those looking for jobs in Sioux Falls need soft skills in addition to the technical skills gained from their time at Globe University. Employers are looking for candidates with good communication and problem solving skills as well as positive attitudes. Those willing to work hard are also standout candidates in the workforce.
"The lunch proved a productive discussion and one that was overdue. It is exciting to see the valuable relationships emerging by partnering with the city and employers to work at improving the current workforce and those of the future." said Ann Kolbreck, Director of Career Services.
It is important for our campus to gain these insights into the communities we hope to serve. By making important connections in the community, our students can stay up to date on the latest demands in their career field.
Globe University & Minnesota School of Business
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:45pm</span>
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The New Year is often a time of reflection and a chance to pursue new opportunities. If 2015 has you thinking about making a career change, here are some things you may want to consider.
Determine Your Motive
You might feel stuck in your current job because you’re unhappy, not making enough money or just don’t see yourself moving up. The New Year is the perfect time to reinvent yourself and embark on a new career path, but you’ll first want to identify your motivation for making the switch.
"People switch careers for many different reasons. Often times it’s for an increased salary, a more challenging work environment or even different hours," says Ashley Tanner, director of career services for Globe University. "It’s never too late to switch careers, and nowadays it’s becoming increasingly more common."
Tanner warns about jumping into a new career too quickly, though, and stresses the importance of analyzing the real reason why you’re considering it.
"Wanting to switch careers can often be fueled by life changes, so be sure to do research when making this big decision," she says.
Do Your Research
When thinking about a career change, Tanner recommends visiting the U.S. Bureau of Labor Statistics website, which provides information about job titles, potential earnings and required education for specific positions that can help you with your decision.
"Be realistic when switching careers," says Tanner. "A career change may be demanding, so be sure to have a plan in place, and set realistic and attainable goals."
More than likely, whichever career you choose is not going to be as stable or routine as your current role, so she suggests comparing your current job to others you may be considering and weighing the pros and cons of each.
Have a Plan
Once you’ve decided on a new career path, you need to have a plan going forward. Tanner says it’s helpful to seek a mentor in the particular industry you are considering, and network with professionals to get a feel for the job field.
Many times, going back to school is also a necessary part of your plan. The proper educational background can help you stand out above the competition because it shows you have the foundation to back up your skills and experience. Whether you need an updated certification, an associate degree or an MBA, continuing your education will give you the credentials to make your dream career happen.
Figuring out why you want to make a change, doing your research and establishing a plan are all things you should do before embarking on a new career path. If you decide a new career in 2015 is for you, Globe University and career support services can help. Visit www.globeuniversity.edu/about-us/career-services to learn more.
The post New Year, New Career appeared first on Globe University Blog.
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:44pm</span>
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Here at Globe University, we know that preparing you for your career means more than education in the classroom.
During the past year, we offered up regular career tips aimed at helping you with the ins and outs of finding a job. The series covered everything from utilizing social media to resume writing and building your personal brand.
As we look ahead to 2015, we’ve compiled a list of our 12 most popular career tips posts from 2014. (Click the headline to find further details on each.)
12. Get Focused and Get Hired
This piece concentrated on goals and motivation and the value of being positive and sticking with it.
A big part of staying focused is continuing to network, which keeps you connected and helps you develop what could prove to be beneficial relationships, according to Jenny Schroth, director of career services for Globe University.
"Even if you’re still in school, start networking and informational interviewing," Schroth said. "It’s never too early to start making those connections."
11. The 3-Part Recipe for a Successful Job Search
Simply put: plan, prepare, execute.
This post gives you the basics on searching for a new job, along with more insight from our career services team. Each phase is outlined with specific tips that can help you get organized and create checklists to follow in your journey.
One nugget under "execute" that could be useful: During the job search process, consistently update your resume and LinkedIn profile with any additional experience, volunteer work or internships you’ve obtained along the way.
10. Resume Writing 101
Your resume is likely the first time a company will see what you’re about, and it serves as the backbone of your job search process—even if the average recruiter only looks at it for 10 seconds.
With that statistic in mind, there are several ways you can make your resume easier for hiring managers to digest and help you stand out from the crowd.
This post deals with formatting tips, language usage and what you should highlight.
9. Love What You Do
"Know thyself." The ancient Greek saying is a good way to start this post about finding your future career.
Here, we discussed self-exploration, finding your passion and tapping into your personality. As the old saying goes, "When you do what you love, you’ll never work a day in your life."
Melissa Simon, part of our career services department, talks about the benefits of aligning your values with your goals.
"Passion builds motivation," she said. "Searching for a job takes extensive time, energy and focus, so it’s important you have the passion for it."
8. Four Simple Ways to Sell Yourself
This post provides some great tips on standing apart from the crowd and being viewed as a valuable asset.
You’ll find a few simple things you can do to better sell yourself as a future employee:
Customize your message
Don’t sell yourself short
Connect with the right people
Define your value
Check out the blog for more specifics.
7. Three Ways to Improve Your Personal Brand
The ability to properly market yourself is a big part of the job search process.
Packaging your skills for the career you want takes some critical thinking, and in this post we give you several options for building your personal brand.
It’s about demonstrating value to your potential employer, identifying your abilities and connecting your skills with the job description.
6. Five People You Should Avoid at Work
This is a great post about relationships in the workplace. There are constructive ones… and those you should avoid.
Here, we’ve identified a few archetypes of coworkers who can cause problems, create negativity or hinder performance. Associating with the right people at workplace is vital to your professional growth.
The post also provides tips for dealing with the poor influences at your job.
5. Andrew Davis Says Networking and Branding Leads to Your Dream Job
This blog grew out of a presentation from Andrew Davis, a well-known marketer and author of Brandscaping: Unleashing the Power of Partnerships.
Davis, whose resume includes stints with Jim Henson and the Today Show, discussed the value of going on a "career quest" and building relationships.
"Know who the key players are in the field you want to work in," he said. "Become a member and active participant in organizations those people are part of, and do online research and connect with them online so that you know who they are and what they talk about. That way when you do meet with them, you can actually have a valuable conversation."
4. We’ve Got You Covered: Tips for Writing a Steller Cover Letter
Cover letters are another major factor in your ability to land the job you want.
This post covers (pardon the pun) what you need to know when you craft your cover letter, which can often show potential employers more than your resume would.
Three keys:
Customize
Personalize
Organize
3. Employers Use Social Media to Find, Vet Potential Hires
Whether it’s making sure you don’t have compromising posts on your Facebook or Twitter accounts, updating your LinkedIn page, or creating a digital portfolio—your online presence matters.
You should assume that if you apply for a job, somebody at the company will take a look at your social media posts. Sprinkle in some links from industry leaders; check your privacy settings; update your LinkedIn account.
You’ll find several steps you can take to make your virtual self a more attractive candidate.
2. Why Social Media Should Be Part of Your Job Search Strategy
This post goes into great depth on how to leverage social media in your pursuit of a successful career.
Each social network has its own quirks and audiences, and by tapping into these differences, you can bolster your online profile and make yourself a better candidate.
It’s up to you to manage your online reputation and showcase what you want others to see—a professional, positive impression.
1. Five Ways to Use Pinterest to Get a Job
Drumroll, please…
The most-viewed post from our career tips series was about how you can use Pinterest to land a job. (Are we seeing a trend with our top three here?)
Pinterest may not seem at first blush like a social media network where you can get traction on getting a job. But there are several aspects of Pinterest that you can take advantage of. Read the post for ideas on:
Showcasing your work
Targeting companies
Following job and career support boards
Becoming an industry expert
Getting inspired
Well, that wraps up our list of popular 2014 career search posts from Globe University. We hope you have a wonderful 2015!
The post For the New Year: Top Career Tips from Globe University appeared first on Globe University Blog.
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:44pm</span>
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With 2015 underway, many of you are probably making resolutions for the New Year.
In this infographic, we’ve compiled a list of some of the most popular resolutions among Americans, along with tips or facts about each.
The post 2015: New Year. New You. Infographic of Top Resolutions appeared first on Globe University Blog.
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:44pm</span>
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Some of the most popular New Year’s resolutions include losing weight, quitting smoking, going back to school and saving money. But what about the less popular ones?
It was only a short time ago that the internet came onto the scene, and since then, our willpower and concentration skills have been put to the test by constantly having the world at our fingertips.
Whether it’s Facebook, Instagram, Twitter, online shopping, news sites, Netflix — the possibilities are endless, and we can start missing out on real life.
Here are five New Year’s resolutions we can make to help us beat our digital addictions and foster a healthier relationship with technology.
1. Be present in social interactions
We’ve all had the experience where we’re trying to be more interesting than what someone is looking at on their phone.
And yet, how many times have we been the ones looking at our phones while our friends and family are trying to get our attention? At some point we have to decide if that BuzzFeed article is really more important than spending quality time with the people we love.
This viral video by Prince Ea, which boasts 9.5 million views, helps illustrate the point.
Maybe for 2015 we can put our phones away in social interactions and only respond if it’s urgent. The internet isn’t going anywhere, but we’ll never get lost time back.
2. Don’t text and drive
We already know this is a bad idea — not to mention illegal in most states — and campaigns like Stop the Texts, Stop the Wrecks remind us just how dangerous it is to text and drive.
Here are a few statistics to keep in mind next time we feel the urge to text and drive:
Texting makes a car accident up to 23 times more likely to happen, while talking on the phone makes an accident only 1.3 times more likely to happen.
Texting was the cause of 1.3 million car crashes in 2011, roughly 23 percent of all auto collisions.
The minimal amount of time your attention is taken away while texting is five seconds, or the time it would take to drive the length of a football field at 55 mph.
If the urge to text and drive is too strong, we can put our phones in the backseat or trunk. We’ll be much better off steering clear of the fatal statistics mentioned above.
3. Think outside of the chat box
We love connecting with friends and family over social media, and it’s especially convenient if we live in different cities. But how much of our social lives are being funneled into a digital reality?
What was once a world of predominantly face-to-face conversations — complete with body language, vocal inflections and physical surroundings — is too often being reduced to a one-size-fits-all chat box on a screen.
According to this article, Americans are currently spending more than seven hours per day looking at digital media, whether in the form of TV, computer or mobile devices.
The sad part is, we’re probably too early in the "information overload" era to gauge the long-term effects of overindulging in digital media.
But this much is clear: when we disengage our digital lives, we re-engage our real lives.
4. Limit web surfing time at work
Many of our jobs require a computer and internet access, and unless our employers implement strong website blocks, we’re on the honor code as to how we spend our time at the computer.
Once we finish our work assignments, the temptation to escape into a sea of mindless YouTube videos and social media outlets can be hard to ignore.
But when we’re still on the clock, getting paid to surf the web is a dishonest use of time.
An alternative use of time would be to ask our supervisors or coworkers what they might need help with, or to get a jumpstart on our next project.
If wasting an employer’s time and money doesn’t nag at our conscience, we can consider it in more selfish terms: Will this use of time help me grow professionally and aim to get that promotion I want, or am I just waiting around for 5 o’clock?
5. Use distraction-free apps
It seems counterintuitive… an app to help us not look at too many apps? Yes!
For those of us who have a hard time unplugging from our various devices but are not willing to give them up altogether (although that’s a solution too), here is a list of helpful apps we can use to keep us present and productive:
ColdTurkey (Windows): This app temporarily blocks social media and other time-stealing websites while we get work done.
SelfControl (Mac OS X): This app also blocks distracting websites for any period of time, and won’t let its Mac users off the hook until the time is up.
Forest (Andoid): This clever app motivates its mobile users to spend 30 minutes at a time not checking their phones. With each 30-minute interval spent not checking their phone, a tree grows. Eventually, users with the strongest willpower will have a forest to share with friends.
Focus Time (iPhone): This app is an elegantly designed timer for iPhone users who want to avoid distractions and get more done.
The post 5 New Year’s Resolutions for Today’s Digital Age appeared first on Globe University Blog.
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:43pm</span>
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By Stephanie Daniels, Globe University-Wausau veterinary technician program chair
As the veterinary technician program chair at our Globe University campus, I enjoy keeping in touch with graduates as they establish their careers. I am excited to share some of their stories, starting with veterinary technician graduate Megan Wilczek.
Megan graduated from Globe University-Eau Claire campus in December 2011, and is now working closely with the Globe University-Wausau team as a full-time certified veterinary technician supervisor at VCA Companion Care of Wausau. I am excited to share that Megan has recently decided to pursue a specialty in behavior.
Megan Wilczek, CVT with VCA Companion Care
What does a specialty in behavior mean exactly? A Veterinary Technician Specialist (VTS) in behavior is a CVT who provides expert knowledge, techniques and suggestive behavior modification in the area of animal behavior. As a VTS, Megan will train animals in order to prevent and correct behavior problems, and improve the human-animal bond through communication and leadership.
This specialty is no easy task.
Megan explains: "To become a VTS in behavior, I need to log 4,000 hours working in the behavior field and 40 hours of continuing education in behavior. Three thousand of those working hours can be working with animals to prevent behavior problems. One thousand of those hours need to be working with a pet that a veterinarian diagnosed with a behavior problem with the goal of correcting that behavior problem. I need to log 50 cases and submit five case reports. I also need to complete a list of skills under supervision of another veterinary professional, such as a veterinarian or CVT. I need to be able to train dogs, cats, and at least one other species of my choice. Once I have completed all those things, I can apply to take the exam to get my VTS in behavior."
Megan is passionate about trying to keep pets from being surrendered to shelters. She would like to be able to provide education to clients to prevent and correct behavioral problems. In turn, this training and understanding will improve the pet’s quality of life.
For those who are interested in veterinary technology, Megan provides this advice: "There are a lot of options with a career in veterinary technology. It might seem simple that with a degree in veterinary technology you become a veterinary technician. That is only the starting point. Beyond that you can choose one of many specialties, become a hospital manager, teach at a college, do wildlife rehabilitation… the possibilities are endless. Whatever it is that interests you, there is a path you can take for it. Don’t limit yourself."
The post Where Are They Now? Meet Vet Tech Grad Megan Wilczek appeared first on Globe University Blog.
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:40pm</span>
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Globe University-Green Bay has released its academic honors lists for the 2014 Fall Quarter. Students with a GPA of 3.5 to 3.99 were recognized on the Honors List, while students with a GPA of 4.0 were named on the High Honors List.
Fall 2014 Honors
Congratulations, students, on your hard work and commitment to your education!
The post Globe University-Green Bay Fall 2014 Honor Roll appeared first on Globe University Blog.
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:40pm</span>
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Globe University-Sioux Falls continues to recognize and celebrate outstanding students by naming Tayler Owens as our December Student of the Month.
Tayler is currently a second-quarter criminal justice student.
He was recently hired as a student worker on campus, covering hours at the front desk and in the library. Always a cheerful presence on campus, Tayler maintains a positive attitude in every situation.
He’s also a dedicated and hard-working student, receiving a 4.0 GPA in his first quarter at Globe.
Tayler’s program chair Jay Meyers had this to say: "Tayler does a great job in his classes. He is consistent and routinely writes insightful papers that have greatly impressed his instructors. He recently volunteered with a Criminal Justice Day held on campus for a local high school and was very helpful."
Here is what Tayler said about being a student at Globe:
"I grew up in Pierre, South Dakota, and am currently a Criminal Justice major. After attending four other universities, I was not sure what path I wanted to take. I know I made the right decision coming to Globe. I ended my first quarter with a 4.0 GPA and was given the opportunity to be a student worker as well.
"My advice for the students struggling to maintain good grades while working is to learn to prioritize. It can be difficult completing homework and meeting all deadlines, but is well worth the effort to graduate! I had two jobs my first quarter in addition to taking classes full time. I maintained my grades by working hard in class. I always paid attention and asked questions when I did not understand something.
"A positive attitude is also important while attending school. It was difficult at times to stay motivated. My motivation now is to see how far I have come, while keeping in mind what I need to do to become a police officer. I do not want to start over again so I am going to continue to stay positive all the way to graduation!"
Our campus wishes to thank Tayler for his hard work while attending Globe. We looked forward to his continued success and achievements.
The post December Student of the Month: Tayler Owens, Criminal Justice appeared first on Globe University Blog.
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:40pm</span>
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Students in the Applied Ethics class at Globe University-Minneapolis recently had the opportunity to examine ethical obligations and considerations in a healthcare setting.
Jessica Adams, charge nurse at Regions Hospital in the Post Anesthesia Unit, challenges students with real-life ethical dilemmas.
Jessica Adams, charge nurse in Regions Hospital’s Post Anesthesia Unit, spoke at length with the students on various ethical concerns often encountered in healthcare.
"Jessica’s visit to the Applied Ethics class challenged students with ethical questions such as the dying with dignity act, patient refusal of treatment," said Business Program Chair Angie Norbeck. "These real life situations create connections between students and community issues."
Based on the information and classroom discussion presented by Jessica, the students in the class had to choose one topic for their final presentation. Jessica returned for the last day of class to listen to the presentations.
Students had to not only address their topic, but also provide recommendations for the hospital to maintain ethical standards and laws.
"The students were very inquisitive and asked relevant questions related to ethical decision-making within my field of healthcare," Jessica said. "They were a pleasure to visit with and made true connections between the classroom and real-life situations."
Angie agreed.
"The students’ final presentations were creative and provided research-supported recommendations for Jessica to implement within her organization that met ethical obligations and ideals for the healthcare industry," she said.
The post Beyond the Classroom: Ethics in the Healthcare Industry appeared first on Globe University Blog.
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:39pm</span>
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Globe University-Woodbury has elected Carrie Kittleson, a medical assisting student, as our Star Student of the Year!
Along with being an outstanding student, Carrie is a student worker on campus and in her free time she volunteers with her family.
"It was surprising to be elected as Star Student of the Year," said Carrie. "It is also very encouraging. It actually came at a time in my life where I was having difficulties seeing my own self-worth. It was a needed encouragement after facing some recent discouraging words."
She said the award renewed her courage.
It made her realize that it wasn’t an accomplishment that she could earn outright; it was not a position she was trying to win. It was based on votes, and the people voted for her because of her work ethic and passion.
"I thought about naming the people here who have made an impact on me. Then my list got really long and I got nervous that I might have missed someone because sometimes it’s the small comment or the smile from someone I connected with once that makes a big difference. Therefore, to all of you who make my life more positive, you know who you are. Thank you," said Carrie.
Carrie’s advice:
"If I could give any advice to a current or prospective student, it would be to go for what you are passionate about. And if you are afraid, do it afraid."
Carrie chose the medical assisting program because she has a passion and interest in the medical field.
However, the real motivation to go back to school was her children. She wanted to find a career that held her interest while also being flexible enough to allow her to attend her children’s sporting events and cheer them on.
She said the small class sizes—along with being able to practice her skills in a hands-on environment—allows her to get her questions answered and sharpen her technique. Carrie added that the small classes enable students to get to know and depend on one another.
"Overall, What I like the most about Globe University is that they encourage actual relationships between people that are extending beyond class time," said Carrie.
We’re proud of Carrie and her accomplishments.
"I’m thrilled Carrie was selected as the Star Student of the Year. Carrie is a pure joy to have on campus," said Kelley Aliffi, dean of students at Globe University-Woodbury. "She is always welcoming new tasks with a smile and can-do attitude. Her work ethic and dedication is truly something to admire."
The post Star Student of 2014: Carrie Kittleson appeared first on Globe University Blog.
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:39pm</span>
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Service Learning: Applying Customer Service Concepts at the Volunteer Center of Brown County
Business students pose with Michael Schwartz-Oscar, Executive Director of the Volunteer Center of Brown County
What better way to learn than to jump head first into applying course concepts to real-life scenarios? Students in Nicole Virant’s Customer Service Strategies course did just that while providing useful information to the Volunteer Center of Brown County to help improve their customer service practices.
Michael Schwartz-Oscar, Executive Director of the Volunteer Center of Brown County shared, "The fresh perspective Globe students brought to our Volunteer Center team was most helpful. They were able to reflect the experience our customers receive and gave us strong recommendations on how to improve."
The Mission:
Secret "Shopper"
Students were asked to call or email the Volunteer Center seeking a volunteer placement. Students tracked how they were greeted, what the staff did to assist them, how the process flowed, if they received a follow-up call, and how the customer experience was overall. Students then recommended improvements based on concepts learned in the course.
Customer Service Guidelines Manual
Students were tasked with creating a simple but effective customer service manual for the Volunteer Center. The manual pointed out best practices for each customer service interaction to serve as guidelines for staff
Customer Service Surveys
Students researched and wrote two customer service surveys. The surveys measured the level of customer satisfaction for two specific customer groups served by the Volunteer Center - volunteers and community partners.
The Organization:
The Volunteer Center of Brown County is a non-profit organization whose mission is "Building a Stronger Community through Volunteerism." Serving over 200 community organizations and local schools in the Green Bay area, the Volunteer Center mobilizes volunteers to deliver creative solutions to address serious community needs
The Outcome:
"Globe students brought an impressive amount of enthusiasm to this service learning experience and were excited to learn about the Volunteer Center. They especially seemed to enjoy the "secret shopping" part of the project. During final presentations students reflected that what they learned during the project was highly applicable to course concepts," said Schwartz-Oscar.
"As the Volunteer Center has grown with the collection of information, I have grown as well. I personally have spent a large portion of my working career in a field were customer service is key. But I have come to realize that customer service is key in any job." Alex Gardiner, information technology student.
The post Undercover Students Pose as Secret Shoppers appeared first on Globe University Blog.
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:39pm</span>
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By Tom Stoltz, business program faculty member
Amelia Cohoes, Staff Member of the Year in Minneapolis
Globe University-Minneapolis librarian, Amelia Cohoes, has a passion for her job which has led to her being popular among students, gaining respect from her coworkers, and receiving the honor of being designated Staff Member of the Year for 2014.
Amelia, who has worked at the Minneapolis campus for nearly two years, enjoys every aspect of her job, especially when it comes to helping students with a variety of needs including APA formatting, composition, and research. "I had a work-study job at the University of Minnesota library system where I received my undergraduate degree in art history. It was there helping students that I found my passion for helping students succeed."
Her passion for seeing students flourish in their programs led Amelia to pursue her master’s degree in library information science at the University of Wisconsin Milwaukee. "Being a librarian is the perfect job for helping others," said Amelia. "I thrive on the face-to-face interactions in the library and during my contact with students when I supplement classroom instruction with in-services."
Globe University-Minneapolis Campus Director Jim Decker clearly recognizes the passion Amelia has for her position. "Over the past year, Amelia has really stepped forward in campus leadership and student services," Jim said. "Not only is she is always available for students at the Minneapolis campus, but she is also the primary designated school officer (PDSO) for all GEN students who attend school on a Visa. She puts students first every day."
In her spare time, Amelia enjoys reading, bicycling, and antique shopping. She also has a talent for baking and cooking as the Minneapolis campus employees can attest to during potluck luncheons and holiday treat events.
The post Librarian Receives Staff Member of the Year Award appeared first on Globe University Blog.
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<span class='date ' tip=''><i class='icon-time'></i> Jul 16, 2015 07:38pm</span>
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