Delivering the Bad News Message
Welcome to the Delivering Bad News video series. This is the second video lesson in a series of two and discusses how to construct your bad news message so that is received properly. Nobody likes to be the bearer of bad news, yet it has to be done. Employees may need to be informed of negative performance appraisals or you simply may need to say “no” to a customer or someone else about something they want. These video lessons will help you properly prepare and deliver any type of bad news in the most appropriate way.