We know that change is a constant. There will be more of it in every organization, more often and impacting more people. We also know that new learning and e-learning programs as well as organizational initiatives are changes and they don't just implement themselves. To ensure their success we must recognize the often quoted mantra, 'the soft stuff is the hard stuff' is in fact, true. The 'soft stuff' are the people issues - creating awareness and understanding, developing involvement and engagement, and ensuring integration into the individual and organizational processes - that touch users, managers and executives and we must find ways to efficiently and effectively address them.