Virtual Coaching to Improve Group Relationships
By William J. Rothwell & Cho Hyun Park
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Description
Few can dispute that the Covid-19 pandemic has revolutionized the workplace. Before the pandemic and according to a Gallup poll conducted in August 2020, the average American worker averaged 2.4 days of a 20-workday month telecommuting; during the pandemic, the average American worker is averaging 5.8 workdays telecommuting (Jones, 2020). One in four U.S. workers now works completely from home. While only 51 percent of Chinese employees work from home, 69 percent of U.S. workers do (Liang, 2020). After the pandemic has been vanquished, many workers will prefer to work at home either full-time or part-time (Courtney, 2020). Employers that offer work from home opportunities will enjoy advantages in attracting and retaining star talent.
Download this paper by Dr. William J. Rothwell & Cho Hyun Park to learn their ideas on how to manage and improve on how virtual coaching can provide some effective solutions.
Download this paper by Dr. William J. Rothwell & Cho Hyun Park to learn their ideas on how to manage and improve on how virtual coaching can provide some effective solutions.
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The global pandemic, caused by Covid-19, has forced many people to work from home. In fact, of all U.S. workers, 56 percent could do all or some of their work from home. According to Global Workplace Analytics (GlobalWorkplaceAnalytics.com), it is estimated that:
Yet few managers have been given training on how to manage work-from-home employees, and fewer still have been given special training on how to encourage group dynamics and group interaction among virtual work groups or work teams. As nearly everyone knows, working from home is not the same as working from a central office, and it requires new management approaches and new ways for workers to work together to achieve results.
Virtual group coaching is the term used to describe efforts by executives, managers, team leaders, or employees to encourage group dynamics in virtual work settings. It is a specialized term used to describe a way of reinventing so-called process consultation, which is a change effort designed to facilitate improvements in group dynamics among residential (work-from-a-central-office) employee groups.
Upon completion of this session, participants will be able to:
- 5 million employees (3.6% of the U.S. employee workforce) currently work-at-home half-time or more
- Regular work-at-home has grown 173% since 2005, 11% faster than the rest of the workforce (which grew 15%) and nearly 47x faster than the self-employed population
- 43% of employees work remotely with some frequency
- 62% of employees say they could work remotely
- Studies repeatedly show desks in central offices are vacant an estimated 50-60% of the time
- 80% of employees want to work from home at least some of the time
- 35% of employees would change jobs for the opportunity to work remotely full time (47% of Millennials and 31% of boomers); 37% would do so to work remotely some of the time (50% of Millennials and 33% of Boomers)
- Flexibility is one of the highest-ranked benefits by Millennials
Yet few managers have been given training on how to manage work-from-home employees, and fewer still have been given special training on how to encourage group dynamics and group interaction among virtual work groups or work teams. As nearly everyone knows, working from home is not the same as working from a central office, and it requires new management approaches and new ways for workers to work together to achieve results.
Virtual group coaching is the term used to describe efforts by executives, managers, team leaders, or employees to encourage group dynamics in virtual work settings. It is a specialized term used to describe a way of reinventing so-called process consultation, which is a change effort designed to facilitate improvements in group dynamics among residential (work-from-a-central-office) employee groups.
Upon completion of this session, participants will be able to:
- Define virtual group coaching
- Describe the characteristics of highly productive virtual groups
- Summarize how to facilitate more effective interaction among work-from-home employee groups
- Discuss a model that can guide implementation of a virtual group coaching effort
- Evaluate how well a small group or team is working together and identify ways to intervene to improve group interaction to get more effective work results from a team
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