How Paychex Uses Video to Accelerate Onboarding and Drive Employee Engagement

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After new Small Business Market (SMB) sales rep turnover increased and revenue did not meet plan, it was time for Paychex to dramatically re-engineer their sales onboarding. In collaboration with Senior Leadership, the L&D team quickly began gathering data: exit interviews, sales KPIs, a very informative secret shopper report, manager/sales rep interviews, and social media data from clients and prospects - to better understand the problem and help leadership set targets.

Download this case study to learn how Paycheck overhauled its new-hire training and realized..
  • 8% increase in retention
  • 10% increase in business revenue
  • 41% increase in speed to competency
  • 68% reduction in travel expenses

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