After new Small Business Market (SMB) sales rep turnover increased and revenue did not meet plan, it was time for Paychex to dramatically re-engineer their sales onboarding. In collaboration with Senior Leadership, the L&D team quickly began gathering data: exit interviews, sales KPIs, a very informative secret shopper report, manager/sales rep interviews, and social media data from clients and prospects - to better understand the problem and help leadership set targets.

Download this case study to learn how Paycheck overhauled its new-hire training and realized..

• 8% increase in retention
• 10% increase in business revenue
• 41% increase in speed to competency
• 68% reduction in travel expenses