Signing In to a Live Webinar
To join a live webinar you've already registered for, you don't need a special link.
Always just go to www.TrainingMagNetwork.com
- The day's events will be in the center of the home page: http://take.ms/l7H65
- Click your event and log in using your usual TMN login and password
- Click "Sign In"* to join your webinar: http://take.ms/iwxaH
When offered the opportunity, please download the APP for superior-quality audio. Under "Guest", enter your first and last name. Do not enter "Guest"
*TrainingMagNetwork is a community of learning professionals. Please sign in and act as you would in any meeting of professionals.
*The "Sign In" link will only appear about one hour before the webinar's start time.
(Note: if you have not yet registered, you can register at this point, then click Sign In.)
Tip: Don't wait 'til the last minute. If you can, log in 10 - 15 minutes early to make sure you encounter no obstacles.
We also send you a reminder twice before the webinar:
- 2 days before
- and again on the day of the webinar at about 8 - 9am Pacific.
Again, you can sign in to the event up to one hour before it starts: http://take.ms/iwxaH
For audio, you'll be listening using your computer's audio. We do not use telephone audio.
In most cases you can download the handout after you log in to the webinar. Watch for a prompt or instructions from the moderator.
If you experience audio issues, see these remedies:
AdobeConnect Audio, Speed and Add-in Test
( http://tinyurl.com/AdobeTestPage )
Audio issues: Scroll down
If you have trouble entering or staying in the meeting....
Please do this test: http://admin.adobeconnect.com/common/help/en/support/meeting_test.htm
You will see this: http://take.ms/0XQ8U
If the test result is “Add-in Not installed", please install the add-in
(Depending upon your browser settings, you may get a pop-up request to “Allow” the installation of the add-in. Please click Allow.)
For more help, please call Adobe Support at 800-422-3623. They are open 24/7/365 and usually answer quickly.
Help with Audio Issues
For sound, we use VOIP audio. That's your computer's sound. Listen through your computer's speakers or headphones, earbuds or the like.
We don't use telephone audio, so there's no dial-in number. (Fyi: We eliminated 99% of all audio issues by eliminating telephone audio.)
Most audio problems will go away if you log out, then log back in.
Make sure the speaker icon in the upper left of your window is green. Click the down area next to the speaker icon to adjust.
Then see below.
If you still can't hear or can't hear well....
Shut down other programs that are using up your bandwidth. Then…
1. Run the audio setup wizard. Click Meeting (top left) then Audio Setup Wizard
2. Right-click your screen and make sure it's set to "Allow"
3. Log in again
4. Try a different browser
Hearning an ECHO?
If you're hearing the same audio twice, it's likely that you inadvertently opened two instances of AdobeConnect.
Click the AdobeConnect icon on your taskbar.
If you have two sessions open, it will look like the example below. Just close one or mute the speaker.
For more help, please call Adobe Support at 800-422-3623.