The Facts Behind Why Training ROI is Undermining Credibility


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Training is a business function, so why doesn’t management treat Training as a business function? Training's credibility within an organization can be fragile, and management often questions attempts to prove Training’s worth and validity. In recent years, concepts such as Training Return on Investment (ROI) have been touted as the solution to Training’s credibility gap, but has a focus on Training ROI helped or hurt Training’s position?

Participants in this session will identify why the subject Training function is unable to gain management support. You’ll then help develop credible solutions to build support for the subject Training function and demonstrate sustainable business results, all while learning how to demonstrate training results in business terms for your own Training function.

This session should appeal to all Training professionals, including external professionals working within an organization, but it is especially geared to beginner and intermediate Training professionals.

Learning Objectives:
  • Identify credibility-building items that management require
  • Determine management expectations
  • Why ROI is undermining training efforts
  • Translate Kirkpatrick’s evaluation model into business terms
  • Develop techniques that add business and strategic value

About Ajay M. Pangarkar, CTDP, FCPA, FCMA

Ajay is a Fellow of the Certified Professional Accountant (FCPA), Fellow of the Certified Management Accountants (FCMA), and Certified Training and Development Professional (CTDP). Ajay, with partner Teresa Kirkwood, published three books with their recent titled, “The Trainers Balanced Scorecard: A Complete Resource for Linking Learning and Growth to Organizational Strategy". Under his leadership, he’s grown and recently,, into innovative learning solution providers receiving numerous awards from leading professional learning organizations. Ajay is an award-winning author winning the prestigious Readership and Editors’ Award multiple times, awarded several distinctions from, recognized by Elearning Magazine as their 2016 Learning Champion and Thought Leader, and named 2017 “Distinguished Trainer” by The World Training Development Congress. Ajay is a leading course author for LinkedIn Learning and regularly guests for broadcast media discussing workforce performance issues.

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