The Facts Behind Why Training ROI is Undermining Credibility


Performance Strategist, CentralKnowledge Inc.
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Training is a business function, so why doesn’t management treat Training as a business function? Training's credibility within an organization can be fragile, and management often questions attempts to prove Training’s worth and validity. In recent years, concepts such as Training Return on Investment (ROI) have been touted as the solution to Training’s credibility gap, but has a focus on Training ROI helped or hurt Training’s position?

Participants in this session will identify why the subject Training function is unable to gain management support. You’ll then help develop credible solutions to build support for the subject Training function and demonstrate sustainable business results, all while learning how to demonstrate training results in business terms for your own Training function.

This session should appeal to all Training professionals, including external professionals working within an organization, but it is especially geared to beginner and intermediate Training professionals.

Learning Objectives:
  • Identify credibility-building items that management require
  • Determine management expectations
  • Why ROI is undermining training efforts
  • Translate Kirkpatrick’s evaluation model into business terms
  • Develop techniques that add business and strategic value

About Ajay Pangarkar

Ajay Pangarkar is President of CentralKnowledge Inc., leaders in strategic employee performance and innovative assessment systems. Combining his finance, strategy, and adult education background Fortune 500 organizations such as Apple, Pfizer, and IATA seek out his knowledge and experience. CentralKnowledge was recognized for the Learning Content Management Project of the year 2008 with Training Magazine's Technology in Action award for its assessment management implementation with Apple Inc. Ajay effectively combines his educational background and professional experience in both adult learning principles and business/financial knowledge in delivering successful outcomes for his clients. His focus is to ensure organizational training investments deliver tangible business results. As a result, Ajay has become a world renowned workplace performance strategist and foremost authority on integrating employee performance strategies into the Balanced Scorecard. He develops the business acumen skills for trainers and is a sought after industry-recognized speaker on strategic employee development and employee assessment. Ajay, along with his partner Teresa Kirkwood, are published authors with John Wiley & Sons recently publishing their third book titled, "The Trainers Balanced Scorecard: A Complete Resource for Linking Learning and Growth to Organizational Strategy" (March 2009). Other recent books include "The Trainers Portable Mentor" (June 2008) and "Building Business Acumen for Trainers: Skills to Empower the Learning Function" (2006) (John Wiley & Sons). Ajay is actively involved in the workplace learning community currently serving as the Vice Chair for the Canadian Society for Training and Development's National Board of Directors. Contact Ajay at


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