Learning is not digital! Yet we spend most of our time talking about eLearning, videos, AI coaches, and avatars. In reality, most people learn how to do the job by doing the job, shoulder to shoulder with peer trainers and managers. This is especially true on the frontlines of industries like retail, construction, hospitality, healthcare, and manufacturing. Yet this critical experience is often left to chance, with new employees handed off to the most experienced person or, worse, whoever happens to be available.

Join JD Dillon for a back-to-basics look at on-the-job training. We’ll explore proven ways to drive consistency across locations, equip peer trainers to share their expertise, and leverage digital tools to augment hands-on learning. You’ll pick up practical ideas to accelerate readiness, boost confidence, and reduce quick quits by setting people up for success from the start.

JD Dillon began his career on the frontline, managing movie theaters and theme parks. With 25 years of experience across operations, talent, and marketing with companies like Disney, AMC, and Kaplan, he’s a trusted authority on performance enablement and a passionate advocate for improving the employee experience.

A popular keynote speaker, prolific creator, and author of The Modern Learning Ecosystem and The Frontline Enablement Playbook, JD advises organizations on frontline performance strategy, ecosystem architecture, and AI-enabled solutions that power real work every day. Learn more about his latest projects at jddillon.com.