"Here are the keys." 

For too many frontline managers, that's the entire leadership development experience. The manager leaves, the top performer gets promoted, and they're expected to figure out the rest on their own. With little time for formal development, it's no surprise that 67% of frontline managers say they're making it up as they go and 41% question whether accepting the promotion was the right decision. Traditional leadership development simply doesn’t fit the realities of frontline operations.

Join JD Dillon as he explores a new approach to developing frontline leaders based on research from his new book, The Frontline Enablement Playbook. You'll learn how to empower the frontline managers your operation depends on today while building systems that help future leaders step into their roles with confidence. 

It's time to rethink frontline leadership as its own discipline, with an approach that reflects the realities of leading in the flow of work.

JD Dillon began his career on the frontline, managing movie theaters and theme parks. With 25 years of experience across operations, talent, and marketing with companies like Disney, AMC, and Kaplan, he’s a trusted authority on performance enablement and a passionate advocate for improving the employee experience.

A popular keynote speaker, prolific creator, and author of The Modern Learning Ecosystem and The Frontline Enablement Playbook, JD advises organizations on frontline performance strategy, ecosystem architecture, and AI-enabled solutions that power real work every day. Learn more about his latest projects at jddillon.com.