From Content to Connection: The New Role of L&D in an AI-Enabled Workplace

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Founder, Every Shift Counts
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Here's the link to my YouTube video where I address the questions from this webinar. 

When people think about L&D, most think about content. Courses. Job aids. Videos. Guides. For decades, content has been the center of our work. Now the landscape is shifting. Priorities are changing, time is limited, and AI is making content available everywhere. With barriers to creation falling fast, we must take a hard look at how L&D is perceived across the business.

L&D must shift its focus from creation to connection.

In this session, JD Dillon (LearnGeek) explores how L&D can evolve in clear, practical ways. You’ll examine what it takes to transition from delivering content to architecting ecosystems that connect people with the right support at the right time. You’ll discover how a systems approach to workplace performance helps L&D become more agile, more data driven, and better equipped to keep pace with the demands of an AI-enabled workplace.

About JD Dillon

JD Dillon began his career on the frontline, managing movie theaters and theme parks. With 25 years of experience across operations, talent, and marketing with companies like Disney, AMC, and Kaplan, he’s a trusted authority on performance enablement and a passionate advocate for improving the employee experience.

A popular keynote speaker, prolific creator, and author of The Modern Learning Ecosystem and The Frontline Enablement Playbook, JD advises organizations on frontline performance strategy, ecosystem architecture, and AI-enabled solutions that power real work every day. Learn more about his latest projects at jddillon.com.


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