Disengagement rarely begins with a resignation letter—it starts quietly and can only be discovered by asking your employees the right questions, in the right way, at the right time. In today’s volatile talent market, where your top performers are always one click away from another opportunity, spotting the early warning signs is mission-critical. 

In this session, you’ll receive:

• Field-tested questions that reveals who is truly engaged and who is drifting;
• Practical advice to re-engage your talent before it’s too late;
• Proven ways to activate the 3 psychological drivers that keep your best employees loyal and committed.

Backed by more than 96,000,000 data points from real-world interactions with employees, customers, and members, this session delivers strategies that are validated across industries and replicable in your organization. Whether you are responsible for culture, retention, or bottom-line performance, you’ll leave with tools to turn silent creeping disengagement into visible, actionable insight – and retain the people who drive your business upward.

Matthew Champagne, Ph.D. is Director of Engagement and Retention at Embedded Assessments and the leading authority on using survey conversations to retain employees and high-spending customers. With 32 years of experience as a researcher, university professor, CEO, and Chief Learning Officer, his methodology for maximizing responses and generating deep customer insights has been deployed in 325 organizations. Named “Technology Visionary” by SURVEY Magazine, Dr. Champagne has served as Senior Evaluator or Research Fellow for a dozen agencies including the National Science Foundation, the U.S. Department of Energy and the Army Research Institute. When not teaching, Matt can be found cruising with his family, SCUBA diving in the reefs or playing keyboards in his rock band.