Zena Collins’ Emotional Maths approach integrates the MSCEIT Emotional Intelligence framework with strategic coaching and a human-centered change management methodology to support individuals and organizations through complex transitions. Her method emphasizes the intrinsic connection between emotions and behaviors, helping clients recognize emotions as essential allies in achieving goals and realizing visions. Emotional Maths guides people through change in a way that prioritizes wellbeing, fosters resilience, and enhances performance outcomes.

By combining emotional intelligence insights with process improvement strategies that are tailored to the culture of different sectors Zena’s approach empowers leaders to help their teams to navigate emotional barriers, align behaviors with strategic goals, and create high-performing cultures. This model bridges the gap between human emotions and operational excellence, leading to healthier work environments, improved decision-making, and measurable improvements in productivity and team dynamics.

Learning Outcomes:

1. Apply Emotional Intelligence to Drive Behavioral Change: Participants will learn to use the MSCEIT framework to recognize and leverage emotions as tools for behavior change, enabling them to align personal and team actions with organizational goals.
2. Manage Organizational Change with a Human-Centered Approach: Participants will gain practical strategies to lead change initiatives that prioritize employee wellbeing, using emotional insights to manage resistance, reduce stress, and foster adaptability.
3. Integrate Emotional Maths into Process Improvement: Participants will explore how to embed emotional intelligence into process optimization efforts, improving team performance, decision-making, and workflow efficiency while maintaining a focus on human impact.
4. Enhance Leadership Resilience and Team Dynamics: Participants will develop skills to build emotionally intelligent, high-performing teams, fostering psychological safety, collaboration, and resilience in high-pressure environments.

 

Zena Collins is an Emotional Intelligence Consultant and communications specialist with extensive experience in leadership development, change management, and workforce transformation, including 14 years at EY (Ernst & Young). With a deep understanding of the Mayer Salovey Caruso Emotional Intelligence assessment model, she has designed and delivered coaching and training programs for hundreds of professionals across diverse industries and levels of leadership.

Zena holds a BA (Hons) in Media (Communications) Studies from the University of Sussex and is trained in multiple methodologies, including John Kotter’s Change Management, William Bridges’ Transition Management, PRINCE2 Project Management, and Miller Heiman Sales Methodologies. Her leadership experience also includes serving as a Board Trustee and Executive Producer at Theatre503, where she championed new talent and supported the development of emerging creative professionals.