Can AI-driven coaching help you learn new information? Can it help coach customer service representatives or coach you on instructional design, or public speaking? In this webinar, we’ll explore how AI coaches provide real-time feedback, adaptive learning experiences, and provide anytime/anywhere support right in your pocket or desktop in an action-first format.

Discover why AI-powered coaching is transforming the way professionals develop critical skills through an action-first approach to offering personalized guidance, instant feedback, and “always on” practice environments. Learn how AI can simulate real-world interactions, helping you refine communication, problem-solving, and presentation techniques.

Through live demonstrations and practical applications, you’ll see how organizations leverage AI coaching to boost employee performance. Plus, gain actionable insights on integrating AI-driven learning into your own professional development.

Key Takeaways:

• Learn how AI coaching enhances customer service skills helping both the representative and the managers
• Discover how an AI presentation coach provides real-time feedback on delivery, volume, and pacing
• Gain insights from real-world applications of AI coaching in professional development

Karl M. Kapp, Ed.D., is a professor of Instructional Design and Technology at Commonwealth University in Bloomsburg, PA and author of a dozen books on the convergence of learning, technology, games and interactive instruction including the best selling "The Gamification of Learning and Instruction" and the soon to be released "Action-First Learning: Instructional Design Techniques to Engage and Inspire."

Karl writes a popular LinkedIn Newsletter called "L&D Easter Eggs" and is a frequent international keynote speaker, workshop leader, moderator, and panelist at conferences as well as events for private corporations and universities. He is a TEDx speaker, author of ten LinkedIn Learning Courses, developer of digital and analog learning games, and passionate about action-first learning designs. His current passion projects are his YouTube series called "The Unofficial, Unauthorized History of Learning Games" and his series "How AI Helps L&D Professionals."

Follow him on LinkedIn at https://www.linkedin.com/in/karlkapp/

Corey Mustard is a Solutions Consultant at Centrical with over 25 years of expertise in contact center operations. He is passionate about employee engagement and performance. He currently resides in Arizona, and loves hiking and spending time with his two dogs.

Tammy Palazzo is the CEO and Co-Founder of Presentr, a trailblazing training and technology company revolutionizing how we communicate. With a deep belief that communication is fundamentally about human connection, Tammy has built her career around helping people become more authentic, confident, and effective in how they show up and interact with others.

Her passion for communication was born out of personal challenges with public speaking—fears she faced head-on, ultimately transforming them into a driving force for her life’s work. After nearly two decades in business development and brand marketing within publishing and media, Tammy pivoted her career to focus on leadership development, diversity, and human-centered communication, launching her own consultancy in 2009.

In 2014, she co-founded Presentr, combining the power of live coaching with cutting-edge AI technology. The Presentr platform provides users with real-time, quantitative data and personalized feedback, allowing them to continuously practice and improve their speaking skills measurably and sustainably. By integrating the science of behavior change with the art of communication, Presentr empowers professionals and students alike to gain confidence and communicate with impact—democratizing access to skills once reserved for a privileged few.

Tammy is an engaging trainer, sought-after speaker, and compassionate coach. Her work centers on developing leaders through the lens of human-to-human interaction, where empathy, authenticity, and trust drive performance and meaningful connection. Whether on stage, in a boardroom, or through the Presentr app, Tammy is redefining what it means to communicate in today’s world.