In this session, we'll explore the fundamental question, "What is quality?" in the context of learning and development. We will discuss how to define quality beyond mere accuracy and focus on creating engaging and effective learning experiences. Understanding and defining quality is crucial for setting the foundation of your quality management efforts.

Additionally, we will guide you in crafting a mission statement for your quality management system, which serves to support and align with the quality definition your team creates. A well-crafted mission statement not only clarifies the purpose and goals of your quality management system but also unifies and inspires your team to uphold these standards consistently.

Hadiya Nuriddin is a highly accomplished and award-winning learning and development professional. She’s known for her extensive expertise in educating professionals to enhance their job performance. Her remarkable qualifications include a master of education in curriculum design and a master of arts in writing and publishing from DePaul University, where she graduated with distinction. She also holds a bachelor of arts in English from Michigan State University. Her key qualifications are diverse and comprehensive, encompassing learning strategy consultation, instructional and curriculum design, e-learning development (including using tools like Storyline and Rise), webinar development and delivery, project management, artificial intelligence utilization, learning technologies implementation, and quality management system design.