A Deeper Dive into the New ISO Standard on L&D Metrics


Ed clo web vance 2019
Founder and Former Executive Director, Center for Talent Reporting
Webinar Recording Details
  • Date and Time
    Tue, Jun 11, 2024 at 12PM Pacific / 3PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.


The first comprehensive ISO standard on L&D metrics was published in June 2023 and many are now beginning to adopt it. This standard provides guidance for the selection and reporting of 52 key L&D metrics for large organizations and 19 for small/medium-sized organizations. The standard also includes definitions and formulas for the recommended metrics as well as illustrations of the use of many of the metrics in simple tables.

An overview of the new standard was provided to the Training Magazine Network audience on February 20, generating lots of questions. Join Dave for a deeper dive into the recommended metrics, including their definitions and common usage.

Dave will explore in detail the:
  • Three outcome metrics
  • Fifteen efficiency metrics for formal learning
  • Five effectiveness metrics for formal learning

About David Vance

David Vance is the former President of Caterpillar University, which he founded in 2001, and the former Executive Director of the Center for Talent Reporting, which he founded in 2012 as a nonprofit organization dedicated to the creation and implementation of standards and best practices for human capital measurement, reporting and management. Prior to these positions, Dave was Chief Economist and Head of the Business Intelligence Group at Caterpillar Inc.

Dave teaches in the Ph.D. program at Bellevue University and in the executive education program for Chief Learning Officers at George Mason University. He also serves on the Metrics Working Group for the International Organization for Standardization and led the effort to create the first comprehensive standard for learning and development metrics published in 2023.

He is the author of The Business of Learning, now in its second edition, and co-author with Peggy Parskey of Measurement Demystified as well as the Field Guide to Measurement Demystified.

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