Take Your Customer Experience to the Next Level with Customer Education

Speakers

Allen
Director of Digital Learning Evangelism, Adobe Digital Learning Solutions
Katy tynan (1)
VP, Principal Analyst, Forrester
Zt   headshot
Consultant, APAC Consulting, Forrester
Webinar Details
  • Date and Time
    Wed, Mar 13, 2024 at 9AM Pacific / 12PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
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Handouts


Description

How well do your customers know your product? It’s not the typical measure of CX, but with products growing more complex, product knowledge has become an essential component of brand loyalty. Moving the needle on that KPI lies in learning. Join Adobe’s Dr. Allen Partridge and guest speaker, Forrester VP and Principal Analyst Katy Tynan to learn more about the power of learning to drive lasting relationships.
 
In this webinar you will learn:
  1. Why customer education matters?
  2. Who is leading customer education programs?
  3. How to drive better results with your customer learning program

About Allen Partridge, Ph.D.

Allen Partridge, Ph.D., is the Director of Digital Learning Evangelism at Adobe Digital Learning Solutions and has 20 years of experience in e-learning, education, games, and multimedia development. He has researched and reported on authentic educational solutions for audiences around the world for the past decade. Allen is recognized for his many online video tutorials and e-seminars, which are a mainstay for e-learning developers and trainers learning to create effective online educational materials.

About Katy Tynan

Katy works at the intersection of people and technology. With a strong focus on leadership and organizational development, Katy supports CIOs, CMOs, and chief human resources officers in their work to optimize customer experience through a highly engaged, inclusive workforce.

The author of numerous books and publications, Katy has deep expertise in the practice of leadership at all levels of the organization. Katy helps Forrester clients build a science-based approach to delivering industry-leading employee experience.

About Zhi Tao Ng

Zhi Tao is a consultant within Forrester’s Asia Pacific Consulting practice and advises clients on their corporate strategy. He leads and delivers B2B custom research, customer experience strategy engagements, and financial business cases, and he supports his clients’ demand generation as a guest speaker in webinars.


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