Keep Your Customers Forever: Using Survey Conversations to Engage & Retain your Members, Clients, Attendees, Students and Subscribers
Speaker

Researcher, EA LLC
Webinar Recording Details
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Date and TimeWed, Jun 14, 2023 at 11AM Pacific / 2PM Eastern
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Duration1 Hour
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Cost$0 (Free)
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Description
Decades of psychological research demonstrates that your members, clients, patients, and customers will remain loyal to your business when you deliver 3 outcomes:
An easy-to-apply methodology called Survey Conversation clearly demonstrates these 3 outcomes to your audience. The result are customers who WANT to answer every question you ask (through surveys), providing previously-hidden insights that will grow your business.
Drawing on 96,000,000 data points gathered from 550 organizations, we identified the single best way (and all the low-performing ways!) to perform these 6 steps to building a Survey Conversation:
You will learn how to apply these steps to your business to engage, retain and delight your members, attendees, clients, students, patients, customers, and subscribers. We will illustrate the steps with specific examples from successful sales webinars, sell-from-stage events, membership organizations, medical practices, and subscriber list re-energizing.
- Prove their voice was heard
- Let them know how they made an impact; and
- Show them how they compare to others.
An easy-to-apply methodology called Survey Conversation clearly demonstrates these 3 outcomes to your audience. The result are customers who WANT to answer every question you ask (through surveys), providing previously-hidden insights that will grow your business.
Drawing on 96,000,000 data points gathered from 550 organizations, we identified the single best way (and all the low-performing ways!) to perform these 6 steps to building a Survey Conversation:
- Ask the RIGHT questions
- In the RIGHT way
- At the RIGHT time
- Close-the-Loop
- Deliver the 3 critical outcomes
- Repeat.
You will learn how to apply these steps to your business to engage, retain and delight your members, attendees, clients, students, patients, customers, and subscribers. We will illustrate the steps with specific examples from successful sales webinars, sell-from-stage events, membership organizations, medical practices, and subscriber list re-energizing.
About Matthew Champagne, Ph.D.
