Crafting a Successful Customer Growth Strategy with Learning


Director of Digital Learning Evangelism, Adobe Digital Learning Solutions
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Businesses need to have a successful post-purchase experience that drives product-led growth, creates new value streams, and in turn reduces churn. However, to achieve true customer growth, a differentiated customer experience mapped to the post-purchase journey is essential. Learning plays a critical role in augmenting this experience. A self-service model for learning that helps the customer acquire product knowledge to unlock more value helps foster retention, increase loyalty and transform customers into advocates.

Join Dr, Allen Partridge, Director of Learning Evangelism, Adobe, as he explores
  • How learning can play a critical role in building positive customer experience
  • How to integrate learning into your post-purchase customer journey
  • How learning academies can create a self-serve method of delivering product knowledge
  • How learning data of customers can help inform critical business decisions

About Allen Partridge, Ph.D.

Allen Partridge, Ph.D., is the Director of Digital Learning Evangelism at Adobe Digital Learning Solutions and has 20 years of experience in e-learning, education, games, and multimedia development. He has researched and reported on authentic educational solutions for audiences around the world for the past decade. Allen is recognized for his many online video tutorials and e-seminars, which are a mainstay for e-learning developers and trainers learning to create effective online educational materials.

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