Organizations often design customer interactions along multiple touchpoints. However, even when the individual touchpoints can have high satisfaction scores, an excellent customer experience can only be achieved when the cumulative experience across the entire journey is positive.  Customer learning that accompanies customer journey across multiple touchpoints can often make it easier to help organizations create seamless transitions from touchpoint to touchpoint.

Join Dr. Allen Partridge, Director of Learning Evangelism, Adobe as he explores

1. How to align learning with customer journey maps
2. How customer learning helps create an environment for deeper customer interactions
3. How to design learning interventions that address customer experience at scale
4. How to scale up customer learning to address business growth related challenges

Allen Partridge, Ph.D., is the Director of Digital Learning Evangelism at Adobe Digital Learning Solutions and has 20 years of experience in e-learning, education, games, and multimedia development. He has researched and reported on authentic educational solutions for audiences around the world for the past decade. Allen is recognized for his many online video tutorials and e-seminars, which are a mainstay for e-learning developers and trainers learning to create effective online educational materials.