Walt Disney liked to proclaim, “It all started with a mouse.” Although it is true that Mickey Mouse was Disney’s breakthrough, it actually started with the people who made the mouse. The Disney philosophy, likewise, doesn’t start with customers. It starts with motivated castomers™. The Disney formula is simple: Great leaders deliver satisfying employee experiences; motivated employees deliver satisfying customer experiences; satisfied customers become loyal and spend more money; profits increase.

Learn a Walt Disney World inspired four-step model you and your leaders can apply to motivate your organization’s employees for higher customer satisfaction and greater profits.
 
By attending this session, you will …

• Examine a prioritization filter you can apply so that front line employees can make immediate decisions without requiring management permission
• Explore strategies to generate employee support for decisions that will negatively affect them
• Identify additional recognition, rewards and perks you can use to celebrate individual and team efforts
• Identify the components of an effective leadership expectations system

Lenn Millbower, the Mouse Man™ and author of the just-published Care Like a Mouse: The Key to Delivering Disney Quality Service, teaches Walt Disney inspired customer service, leadership and presentation skills methods. Lenn saw those methods up close. He spent 25 years at Walt Disney World, starting in Epcot Operations, stage managing at Disney-MGM Studios, opening Disney's Animal Kingdom, writing training for Disney University and Disney Institute and leading training at Walt Disney Entertainment. He will inspire you to create your own magic. Give it a shake and watch that magic will take!