Secrets to Training Success:
4 Reasons Jiffy Lube Is #1 on Training's Top 125 in 2014


Kenbarber new cropped
Manager Learning & Development, Jiffy Lube International
Webinar Recording Details
  • Category
  • Date and Time
    Wed, Oct 01, 2014 at 10AM Pacific / 1PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.



Training Magazine’s Training Top 125 Award winners are the organizations with the most successful learning and development programs in the world. These organizations tie training to corporate strategic goals and have the business results to show for it. Indeed, as a result of its training efforts, Jiffy Lube has experienced eight consecutive years of increased average revenue per customer and improved customer service scores. The company’s aligned and focused approach to training has increased store certification, reduced turnover, and resulted in high approval ratings by franchisees.

In this webinar you will learn Jiffy Lube’s secrets to success including:
  • How Jiffy Lube improved engagement and customer satisfaction through virtual instructor led training
  • Tips for creating a simple, aligned learner centric training environment
  • How to effectively conduct and measure training programs to support company goals
  • How to chart a course of continuous improvement

About Ken Barber

Ken Barber is the Manager of Learning & Development for Shell Oil Company. Ken is responsible for the training and development of 20,000 employees at Jiffy Lube International's 2,000 locations. Jiffy Lube University (JLU) has over 200 WBT, ILT and VILT courses which constitute the 10 Certifications for store level employees and managers. With a Learning Team of only 8, JLU recorded over 2.2 million hours of learning in 2013. JLU has been featured in many trade publications and has won over 25 national and international awards in 10 different competitions over the past five years including first in the Training Top 125 Award in 2014.

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