People think that everything Disney touches is magic. It isn’t. It’s method. More specifically, it’s a methodical culture intentionally, aggressively focused on five components: Purpose, Priorities, People, Platform and Process. In this Disney inspired session, Lenn Millbower, a 25-year Walt Disney World training leader and the author of the book Care Like a Mouse, reveals strategies and tactics Walt Disney World has used to align those five components throughout the organization. The result? Method that creates magic. You can then methodically align your culture and to create your own organizational magic.

In this session you will learn how to …

• Engage your employees through a Disney-like simple-to-comprehend service Purpose Statement that aligns all employee tasks to the larger service goal
• Identify the Priorities required to align leaders and employees, and their assigned tasks, to the Purpose behind those tasks
• Estimate your effectiveness at, or the need to further enhance, people-focused strategies for developing, focusing and engaging employees in the delivery of amazing customer service
• Explore a process for “plussing” your existing offerings so that they always exceed your customers’ expectations

Lenn Millbower, the Mouse Man™ and author of the just-published Care Like a Mouse: The Key to Delivering Disney Quality Service, teaches Walt Disney inspired customer service, leadership and presentation skills methods. Lenn saw those methods up close. He spent 25 years at Walt Disney World, starting in Epcot Operations, stage managing at Disney-MGM Studios, opening Disney's Animal Kingdom, writing training for Disney University and Disney Institute and leading training at Walt Disney Entertainment. He will inspire you to create your own magic. Give it a shake and watch that magic will take!