People think that everything Disney touches is magic. It isn’t. It’s method. More specifically, it’s a methodical culture intentionally, aggressively focused on five components: Purpose, Priorities, People, Platform and Process. In this Disney inspired session, Lenn Millbower, a 25-year Walt Disney World training leader and the author of the book Care Like a Mouse, reveals strategies and tactics Walt Disney World has used to align those five components throughout the organization. The result? Method that creates magic. You can then methodically align your culture and to create your own organizational magic.

In this session you will learn how to …

• Engage your employees through a Disney-like simple-to-comprehend service Purpose Statement that aligns all employee tasks to the larger service goal
• Identify the Priorities required to align leaders and employees, and their assigned tasks, to the Purpose behind those tasks
• Estimate your effectiveness at, or the need to further enhance, people-focused strategies for developing, focusing and engaging employees in the delivery of amazing customer service
• Explore a process for “plussing” your existing offerings so that they always exceed your customers’ expectations

Lenn Millbower, the Mouse Man™ and former Disney training leader and entertainment expert is the author of The Santa System: Ten Leader Lessons from the North Pole. In that analogy case study of Santa’s North Pole workshop, Lenn shares Santa’s methods for creating an extraordinary organization. At the North Pole, Lenn discovered a workshop driven by emotional purpose, outstanding leadership, and a continuous improvement focus. He also learned some fun facts, including the real story of Santa, Mrs. Claus, and Rudolph the Red Nosed Reindeer. Learn Santa’s secrets and you’ll love your success.