How to Ensure Your Diversity, Equity, and Inclusion Programs Deliver Value


Patti phillips headshot (1)
CEO, ROI Institute
Webinar Recording Details
  • Category
  • Date and Time
    Thu, Aug 12, 2021 at 9AM Pacific / 12PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.



Discussions about diversity, equity, and inclusion (DEI) are center stage in many organizations. This conversation is not new–it’s just that DEI is a topic on which attention ebbs and flows. When inequities and bad behavior risk or damage individual or organizational reputation, microscopic focus ensues. When things seem to rock along smoothly, focus moves elsewhere. Organization leaders pledge hundreds of millions of dollars to commission studies, launch training sessions, and hire consultants and diversity czars. But is it working? Some experts argue that, despite decades of hand wringing, costly initiatives, and uncomfortable conversations, organizations have, apart from a few exceptions, fallen far short of their goals.1  

Renewed interest in DEI has prompted organization leaders to reflect on the progress (or lack of progress) they have made with these efforts. As one Wall Street Journal article states, “It’s time to move from saying, “We need to do this“ to asking “What are we doing with this?”2 Showing the value of DEI investments can be challenging for some professionals. This session will describe how to measure the value, including ROI, of DEI programs. 

After attending this session, participants should be able to:
  1. Identify the five levels of outcomes from DEI programs
  2. Explain the need to deliver impact and ROI for selected DEI programs
  3. Design DEI programs to deliver application, impact, and ROI
  4. Plan the next steps to ensure DEI programs delivers value

About Patti Phillips, Ph.D.

Patti P. Phillips, Ph.D., CEO of ROI Institute, is a driving force in the global adoption of the ROI Methodology® and using measurement and evaluation to drive organizational change. Her work as an educator, researcher, consultant, and coach supports practitioners as they change their approach to defining and achieving success while improving future results, ultimately adding value to their work, organization, and community. Her work spans the private sector, public sector, nonprofit, and nongovernmental organizations.

Patti serves as vice chair of the Board of Trustees of the United Nations Institute for Training and Research (UNITAR) and faculty of the UN System Staff College in Turin, Italy; chair of the Institute for Corporate Productivity (i4cp) People Analytics Board; Senior Advisor, Human Capital, The Conference Board; board member of the International Federation for Training and Development Organizations (IFTDO); and is an Association for Talent Development (ATD) Certification Institute Fellow. She, along with her husband and business partner, Jack J. Phillips, is the recipient of the 2022 ATD Thought Leader Award, named among the top fifty coaches globally by the Thinkers50 organization, and named a finalist for the Marshall Goldsmith Distinguished Achievement Award for Coaching. 

Patti has authored and edited over 100 books, including Show the Value of What You Do: Measuring and Achieving Success in Any Endeavor (Berrett-Koehler Publishers, September 2022).

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