Design, Deliver and Track a High Impact Customer Education Program

Speaker

Allen2020 01
Director of Digital Learning Evangelism, Adobe Digital Learning Solutions
Webinar Details
  • Date and Time
    Tue, Mar 23, 2021 at 9AM Pacific / 12PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Can't Attend?
    Register and we'll send you the recording after the webinar.
  • The "Sign in" link will NOT appear until one hour before the webinar start time.

Description

An effective Customer Education program aims to improve customer satisfaction and retention, escalate product or service adoption, increase brand loyalty and improve the lifetime value of customer relationships. Great customer education programs can exponentially improve the outcomes of every customer engagement and lead to a community of fanatical customers who genuinely trust your organization.

Join Director of Digital Learning Evangelism, Dr. Allen Partridge for this introduction to the design, delivery and tracking of High Impact customer education programs.
 
Attendees will Learn:
  • What steps are required to design a customer education program?
  • What strategy should I use to ensure that a customer education program delivers maximum value?
  • What are the foundational principles of a customer education program?
  • What metrics should I use to evaluate the impact of a customer education program?
  • Are B2B programs different than B2C programs?
  • What role does a customer education program play in expanding brand loyalty?

About Allen Partridge, Ph.D.

Allen Partridge, Ph.D., is the Director of Digital Learning Evangelism at Adobe Digital Learning Solutions and has 20 years of experience in e-learning, education, games, and multimedia development. He has researched and reported on authentic educational solutions for audiences around the world for the past decade. Allen is recognized for his many online video tutorials and e-seminars, which are a mainstay for e-learning developers and trainers learning to create effective online educational materials.


Handouts

Handouts

Sponsored By




Panel newest members
Digital Sponsors