Much of training is on skills and rules. So, when workers face problems their capacities are limited. They should be well-equipped to handle the unexpected, unknown and challenges never seen before. Workflow Thinking breaks the dependencies on skills and rules to do unbounded thinking - empowered to fix, solve and improve work issues.

Join the session and download the “Guide to Workflow Thinking.”

This session will cover:

• What studies show that skills-and-rules-only training, limits workers in problem-solving incidents?
• What are the practices in training and learning that hinder proper handling of unhappy incidents? 
• How do we design training and learning programs that goes beyond following rules and knowledge?
• What needs to be done with outdated policies, procedures, systems, and knowledge and skills ?
• How should we implement the 4-Step Process for Workflow Thinking?

Attend the session and obtain Ray’s “4-Step Process for Workflow Thinking Template.”

5 Videos from Ray on Workflow Learning Ideas

Workflow Learning Idea: Thinking Is the Ultimate Learning 

Workflow Learning Idea: How to Make Learners Think

Workflow Learning Idea: Observation and Deliberation in Workflow Learning
 

Ray Jimenez, Ph.D., spent 15 years with Coopers & Lybrand in the areas of management consulting and implementation of learning technology solutions. As a management consultant, Ray has worked with various experts from different domains and industries. Over the past few years Ray has been dedicated to the development and creation of https://www.situationexpert.com/. Ray is the author of Microlearning for Disruptive Results (soon to be released), Microlearning Impacts Report, 3-Minutes eLearning, Scenario-Based Learning, Do-It-Yourself eLearning, Story Impacts Learning and Performance eBook and Story-Based eLearning Design.

Ray has worked with American Bankers Association, Neiman Marcus, the U.S. Air Force, NASA, Blue Cross, Goodwill Industries, Pixar Studios, Edison Missing Group, Dendreon, Netafim, Progressive Insurance, Bridgepoint Education and California Institute of Technology, to name a few. He is the Chief Learning Officer of www.VignettesLearning.com and architect of https://www.trainingmagnetwork.com/. He has taught at the University of California, Irvine; University of Texas Southwest Medical Center, Dallas; Assumption University, Bangkok and Open Learning University, Hong Kong. He is a sought-after expert and workshop facilitator for Training Magazine, eLearning Guild and ATD Conferences.

Workshop participants describe Ray as “fun,” “engaging,” “technically savvy,” “provocative,” “inspiring,” and “has depth and experience in Story-based eLearning Design.”

Masterful Virtual Trainer Online Workshop
Microlearning for Disruptive Results Online Workshop 
Story-Based eLearning Design Online Workshop