When you ask, "What does learning look like?" no one answers, "Someone talking in front of a room." We learn by doing, and by telling what we're doing, and by watching others do things, and by showing others how we did something. Narrating work can solve so many problems for organizations, from capturing tacit knowledge, to easing transitions when workers depart, to further enabling informal and social learning. What does it look like, and how can Training & Development (T&D) help it happen?

A decade ago Jane Bozarth moved from the world of traditional instruction to designing and facilitating both asynchronous and synchronous training. Now that technology—and learner access to it—has finally caught up with possibilities, her interests have expanded to the world of social media tools to support and extend the work of the workplace training practitioner. She has an M.Ed. in Training & Development/Technology in Training and a doctorate in Adult Education. (Her dissertation, on workplace social learning/communities of practice, is available free via a Google search).+ You can find her "live" most anytime on Twitter @janebozarth and almost always on Thursday evenings as one of the moderators of the popular #lrnchat sessions. Her Twitter profile describes her as a feral learner, positive deviant, and World's Oldest Millennial. She also drives too fast.