Making it Work: A Roadmap to ROI Implementation in Learning and Development


Patti smaller
CEO, ROI Institute
Ngan nguyen home
Learning Measurement & Assessment Consultant, OhioHealth
Webinar Recording Details
  • Date and Time
    Thu, Jan 23, 2020 at 12PM Pacific / 3PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.


ROI is an economic indicator that describes the program benefits compared to program costs. But how do you really make it work? During this webinar, Ngan Nguyen, Ph.D., CHSE, Learning Measurement and Assessment Consultant at OhioHealth along with Patti Phillips, Ph.D., CEO of ROI Institute, will explain how. During the session, you will learn about the five critical success factors that make ROI work. Additionally, you will be introduced to OhioHealth's ROI implementation journey. Join us for a highly interactive session where you will learn how to implement ROI so that it becomes a seamless part of your learning practice.  

About Patti Phillips, Ph.D.

Patti P. Phillips, Ph.D. is CEO of ROI Institute, Inc., the leader in measurement, evaluation, and the use of ROI in learning and development. The author or editor of more than 75 books, Patti conducts workshops and presents at conferences throughout the world. Patti serves on the board of Center for Talent Reporting and is an ATD CPLP Certification Institute Fellow. She also serves on the faculty of the UN System Staff College in Turin, Italy, and The University of Southern Mississippi’s Ph.D. in Human Capital Development program, where she helps human resources and learning practitioners develop capability in measurement, evaluation, and human capital analytics. Her work has been featured on CNBC, EuroNews, and in over a dozen business journals.  

About Ngan Nguyen, Ph.D., CHSE

Over the past few years, the 'volume-to-value' revolution has put pressure on healthcare organizations to deliver high quality care at the lowest possible cost. Learning professionals at these organizations are also feeling the pressure, as they are expected to deliver high quality learning coupled with savings.

Just as it is no longer enough for healthcare providers to report the number of patients served or procedures performed, it is no longer enough for learning professionals to report the number of employees trained, equipment used or technology adopted. The challenge for learning professionals is to demonstrate the value of their learning programs.

One of my roles as the Learning and Measurement Consultant at OhioHealth is to help learning professionals measure and show the value of their learning programs.


Rec image



Panel newest members
Digital Sponsors