Making it Work: A Roadmap to ROI Implementation in Learning and Development
Date and TimeThu, Jan 23, 2020 at 12PM Pacific / 3PM Eastern
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About Patti Phillips, Ph.D.
Patti P. Phillips, Ph.D. is CEO of ROI Institute, Inc., the leader in measurement, evaluation, and the use of ROI in learning and development. She works with organizations in more than 60 countries around the world. Patti serves on the board of Center for Talent Reporting and is an ATD CPLP Certification Institute Fellow. She also serves on the faculty of the UN System Staff College in Turin, Italy, and The University of Southern Mississippi’s Ph.D. in Human Capital Development program, where she helps human resources and learning practitioners develop capability in measurement, evaluation, and human capital analytics. Her work has been featured on CNBC, EuroNews, and in over a dozen business journals.
Patti’s most recent books include The Business Case for Learning: Using Design Thinking to Deliver Results and Increase the Investment in Talent Development (HRDQ/ATD, 2017) and The Bottomline on ROI 3rd edition (HRDQ, 2017).
About Ngan Nguyen, Ph.D., CHSE
Just as it is no longer enough for healthcare providers to report the number of patients served or procedures performed, it is no longer enough for learning professionals to report the number of employees trained, equipment used or technology adopted. The challenge for learning professionals is to demonstrate the value of their learning programs.
One of my roles as the Learning and Measurement Consultant at OhioHealth is to help learning professionals measure and show the value of their learning programs.