Making it Work: A Roadmap to ROI Implementation in Learning and Development


Patti smaller
CEO, ROI Institute
Ngan nguyen home
Learning Measurement & Assessment Consultant, OhioHealth
Webinar Recording Details
  • Date and Time
    Thu, Jan 23, 2020 at 12PM Pacific / 3PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.


ROI is an economic indicator that describes the program benefits compared to program costs. But how do you really make it work? During this webinar, Ngan Nguyen, Ph.D., CHSE, Learning Measurement and Assessment Consultant at OhioHealth along with Patti Phillips, Ph.D., CEO of ROI Institute, will explain how. During the session, you will learn about the five critical success factors that make ROI work. Additionally, you will be introduced to OhioHealth's ROI implementation journey. Join us for a highly interactive session where you will learn how to implement ROI so that it becomes a seamless part of your learning practice.  

About Patti Phillips, Ph.D.

Dr. Patti Phillips, CEO of ROI Institute, Inc., is a renowned leader in measurement and evaluation. Patti helps organizations implement the ROI Methodology® in more than 70 countries around the world. Since 1997, Patti has been a driving force in the global adoption of the ROI Methodology and the use of measurement and evaluation to drive organization change. Her work as an educator, researcher, consultant, and coach supports practitioners as they develop their expertise to help organizations and communities thrive. Her work spans the private sector, public sector, nonprofit, and nongovernmental organizations.

Patti serves as a member of the Board of Trustees of the United Nations Institute for Training and Research (UNITAR). She also serves on the board of the International Federation of Training and Development Organizations (IFTDO). Patti serves as chair of the Institute for Corporate Productivity (i4cp) People Analytics Board; Principal Research Fellow for The Conference Board; board chair of the Center for Talent Reporting (CTR); and is an Association for Talent Development (ATD) Certification Institute Fellow. Patti also serves on the faculty of the UN System Staff College in Turin, Italy. Her work has been featured on CNBC, Euronews, and in more than a dozen business journals.

Patti’s academic accomplishments include a Ph.D. in International Development and a master’s degree in Public and Private Management. 

Patti, along with her husband Jack J. Phillips, contributes to a variety of journals and has authored several books on the subject of measurement, evaluation, analytics, and ROI. In February 2019, she and Jack received the Distinguished Contributor Award from the Center for Talent Reporting for their contribution to the measurement and management of human capital. In November 2019, the Thinkers50 organization recognized Patti and Jack Phillips as two of the initial Top 50 World Leaders in Coaching. At the same time, they were listed as top finalists for the Marshall Goldsmith Distinguished Achievement Award in Coaching.

ROI Institute was the winner of the Measurement, Testing, and Assessment category of the 2019 Training Magazine Network Choice Awards program.

About Ngan Nguyen, Ph.D., CHSE

Over the past few years, the 'volume-to-value' revolution has put pressure on healthcare organizations to deliver high quality care at the lowest possible cost. Learning professionals at these organizations are also feeling the pressure, as they are expected to deliver high quality learning coupled with savings.

Just as it is no longer enough for healthcare providers to report the number of patients served or procedures performed, it is no longer enough for learning professionals to report the number of employees trained, equipment used or technology adopted. The challenge for learning professionals is to demonstrate the value of their learning programs.

One of my roles as the Learning and Measurement Consultant at OhioHealth is to help learning professionals measure and show the value of their learning programs.


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