Walt Disney was not your typical businessman. He didn’t go to college. He didn’t have an MBA. He hated org charts. It’s doubtful he ever drew up a vision and mission statement. And yet he succeeded beyond what anyone's imagination. He did it through an unorthodox approach that made Disney one of the world's most admired companies and a place where inspiring leaders train and develop exceptional employees who deliver amazing customer service. 

In this insightful and engaging presentation, Lenn Millbower, The Mouse Man™, shares five seemingly backward lessons that help explain Disney’s success. 

Those five lessons are:

• Lesson One – Be as emotional as possible
• Lesson Two – Don’t make decisions
• Lesson Three – Employees come first, customers second
• Lesson Four – If you want it done, do it yourself
• Lesson Five – Process matters more than product

Join us as Lenn explains how these seemingly counterintuitive lessons improve leadership, customer service and training practices. Learn them and you and your organization can conjure up your own magic.

Lenn Millbower, the Mouse Man™ and former Disney training leader and entertainment expert is the author of The Santa System: Ten Leader Lessons from the North Pole. In that analogy case study of Santa’s North Pole workshop, Lenn shares Santa’s methods for creating an extraordinary organization. At the North Pole, Lenn discovered a workshop driven by emotional purpose, outstanding leadership, and a continuous improvement focus. He also learned some fun facts, including the real story of Santa, Mrs. Claus, and Rudolph the Red Nosed Reindeer. Learn Santa’s secrets and you’ll love your success.