Make Your Own Magic: Counterintuitive Lessons Learned from Walt Disney World


Len1d 72 1
President, Offbeat Training LLC
Webinar Recording Details
  • Category
  • Date and Time
    Tue, Jun 04, 2019 at 9AM Pacific / 12PM Eastern
  • Duration
    1 Hour
  • Cost
    $0 (Free)
  • Want Access?
    Register to view the recording.



Walt Disney was not your typical businessman. He didn’t go to college. He didn’t have an MBA. He hated org charts. It’s doubtful he ever drew up a vision and mission statement. And yet he succeeded beyond what anyone's imagination. He did it through an unorthodox approach that made Disney one of the world's most admired companies and a place where inspiring leaders train and develop exceptional employees who deliver amazing customer service. 

In this insightful and engaging presentation, Lenn Millbower, The Mouse Man™, shares five seemingly backward lessons that help explain Disney’s success. 

Those five lessons are:
  • Lesson One – Be as emotional as possible
  • Lesson Two – Don’t make decisions
  • Lesson Three – Employees come first, customers second
  • Lesson Four – If you want it done, do it yourself
  • Lesson Five – Process matters more than product

Join us as Lenn explains how these seemingly counterintuitive lessons improve leadership, customer service and training practices. Learn them and you and your organization can conjure up your own magic.

About Lenn Millbower

Lenn Millbower, the Mouse Man™ and author of the just-published Care Like a Mouse: The Key to Delivering Disney Quality Service, teaches Walt Disney inspired customer service, leadership and presentation skills methods. Lenn saw those methods up close. He spent 25 years at Walt Disney World, starting in Epcot Operations, stage managing at Disney-MGM Studios, opening Disney's Animal Kingdom, writing training for Disney University and Disney Institute and leading training at Walt Disney Entertainment. He will inspire you to create your own magic. Give it a shake and watch that magic will take!

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