Connecting improvement in business measures to the program is a critical first step in demonstrating value for the money; but the next question is, What's the improvement worth? Return on investment (ROI) is a single metric that can answer that question in terms that resonate with decision makers.  Join Patti P. Phillips, president and CEO, ROI Institute, as she describes
 

• What ROI is and what it is not
• How to convert program benefits to money
• What to include in your fully-loaded program cost profile

Patti P. Phillips, Ph.D., is the co-founder and CEO of ROI Institute, Inc., a US-based consulting firm that serves for-profit, not-for-profit, government, and non-governmental organizations in 70 countries as they build capability in measurement, evaluation, and human capital analytics using the ROI Methodology®. An internationally recognized leader in measurement and analytics, her expertise is documented in more than 50 published books and business journals. 

Patti, along with her business partner and husband, Jack Phillips, received the 2024 Thought Leader Award from the Association of Learning Providers. They also received the 2022 Association for Talent Development Thought Leader Award and the 2019 Center for Talent Reporting Distinguished Contributor Award. In 2019, she was named among the top 50 coaches globally by the Thinkers50 organization and named a finalist for the Marshall Goldsmith Distinguished Achievement Award for Coaching. Patti serves as the vice chair and finance committee member of the United Nations Institute of Training and Research board of trustees; co-chair of the Institute for Corporate Productivity People Analytics Board; Senior Adviser for The Conference Board; Chair-elect of the International Federation of Training and Development Organizations, and board member of the International Society for Performance Improvement.