Apples & Oranges:
Employee Skills Assessment Driving Business Performance


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Within organizations there is an expectation for learning professionals to connect their training efforts (Kirkpatrick Level 2) to business objectives (Kirkpatrick Level 3 and 4). As employees get trained how can manager's ensure what they’ve learned is applied properly to improve their job performance and meet business objectives?  

This session directly addresses the need to develop and implement real-time employee training assessment strategies specifically designed to meet targeted business objectives. Utilizing an actual high-tech, consumer electronic Fortune 100 company renamed 'Orange Inc.' as a session case, participants discover how a company with exceptional customer support is driven in part by their focused training and employee assessment strategy.

The company aligns their employee skills and performance in assuring consumer maximize product use and are completely satisfied. Their employee development is continuous utilizing real-time assessment process ensuring employees meet the business objectives of the company.  Participant will learn how this real life example was recognized as Learning Content Management Project of the year 2008 by Training Magazine's Technology in Action Award.

Participants will learn to:
  • Dynamically align learning objectives with business performance expectations
  • Utilize learning management and assessment technologies to develop a real-time skills and performance process  
  • Leverage assessment tools to target employee skills assessments and critical performance skills
  • Ensure organizational learning strategies always meet strategic objectives through technological processes.   

Participants should possess:  
  • A fundamental understanding of the ADDIE model  
  • Knowledge of their LMS and other training management tools  
  • Knowledge of their assessment tools or assessment management systems  
  • Basic comprehension of business and strategic concepts and those of their organization     

About Ajay M. Pangarkar, CTDP, FCPA, FCMA

Ajay is a Fellow of the Certified Professional Accountant (FCPA), Fellow of the Certified Management Accountants (FCMA), and Certified Training and Development Professional (CTDP). Ajay, with partner Teresa Kirkwood, published three books with their recent titled, “The Trainers Balanced Scorecard: A Complete Resource for Linking Learning and Growth to Organizational Strategy". Under his leadership, he’s grown and recently,, into innovative learning solution providers receiving numerous awards from leading professional learning organizations. Ajay is an award-winning author winning the prestigious Readership and Editors’ Award multiple times, awarded several distinctions from, recognized by Elearning Magazine as their 2016 Learning Champion and Thought Leader, and named 2017 “Distinguished Trainer” by The World Training Development Congress. Ajay is a leading course author for LinkedIn Learning and regularly guests for broadcast media discussing workforce performance issues.

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