Examine the five Walt Disney inspired strategies for peak organizational performance—Purpose, Priorities, People, Platform, Process—and learn how Walt Disney applied each of them to his theme park business. Then discover specific tactics for applying all five to your organization’s business and training needs. 

Everything Walt Disney touched seemed magical. It wasn’t. It was method. Learn the method and you can make your own magic. That method is based on five leadership, customer and ‘castomer℠’ performance strategies that deliver a single purpose-focused outcome.

In this insightful and engaging presentation, 25-year Walt Disney World veteran Lenn Millbower shares the ways in which the following five strategies were, and are, trained, coached, rewarded and enhanced at every level within the Disney parks organization.

Objectives:

• Discover how a single unifying goal delivers role function clarity to team members at all levels of the organization.
• Explore the operating and behavior filters that identify the expected behavior and operating behaviors expected of all personnel. 
• Examine how leader treatment of castomers℠ determines castomer treatment of customers and results in increased business profit. 
• Identify environmental and performance staging elements that align the experience into an emotive, engaging whole.
• Determine how a relentless plussing process improves performance for maximum results.

Lenn Millbower, the Mouse Man™ and former Disney training leader and entertainment expert is the author of The Santa System: Ten Leader Lessons from the North Pole. In that analogy case study of Santa’s North Pole workshop, Lenn shares Santa’s methods for creating an extraordinary organization. At the North Pole, Lenn discovered a workshop driven by emotional purpose, outstanding leadership, and a continuous improvement focus. He also learned some fun facts, including the real story of Santa, Mrs. Claus, and Rudolph the Red Nosed Reindeer. Learn Santa’s secrets and you’ll love your success.